DoorDash is missioned to disrupt the future of delivery logistics in the three-sided marketplace: customers, merchants, and drivers. We have achieved exponential growth since the foundation in 2013, and we’re proud to have become the top food delivery service in the US. We are at the pivotal point of transforming the user experience to the next level, as all three-sided marketplace continues to grow fast and the business expands beyond food delivery.
At DoorDash, our customers are at the forefront of the product strategy. We deeply believe that the best customer experience is synonymous to the success of our business in the long run. Design plays an important role, providing critical thought partnership in cross-functional product development. This is where you come in.
We're looking for Senior Product Designers to create world-class user experience on all marketplace fronts. Our Design team is still in an early stage, which means you’ll help shape the design culture and process from the ground up and get to drive big and meaningful design problems. Check out our Design Team's Medium Blog to learn more.
A Few Exciting Challenges You Might Tackle:
- Consumer Team
- Restaurant delivery is at the heart of our business; the team creates the core experience for the website and mobile app that millions of customers use every day to order a meal
- We’ve also expanded our service to meet additional user needs such as grocery delivery, restaurant pickup, and business catering, and additional services are on the horizon
- Merchant Team
- Our ultimate goal is to become an essential partner for every restaurant, whether that’s helping them increase their sales and customer base, enhancing their in-store operations, or providing a menu of platform services such as white-labeled logistics, custom e-commerce website, etc.
- Dasher Team
- We are making a massive impact on the millions of driver’s experience throughout the full end-to-end lifecycle, from onboarding, scheduling, and delivery to tracking earnings and ratings
What You'll Do
- Actively practice and evangelize customer-centric thinking
- Own and drive design problems from ideation through to execution
- Build relationships and collaborate with cross-functional teams such as UX Research, Product Management, Engineering, Business Analytics, Operations and Marketing
- Deeply understand business goals and challenge its requirements as necessary
- Use quantitative data and qualitative feedback to inform the design decisions iteratively
- Contextualize the holistic impact of your design in the dynamic ecosystem of the three-sided marketplace
- Create user scenarios, user journey, wireframes, UI designs and prototypes throughout the full cycle of the product development process
- Deliver high-fidelity assets and specs ready for engineering
- Work with Design Infrastructure team to conform with the latest design system and contribute to its continuous innovation
What We’re Looking For
- You love fast-paced startup environment
- You are a generalist who can drive the design process end to end
- You are detail-oriented while being able to see the big picture
- You make a great partner with the cross-functional teams
- You are an excellent storyteller and communicator
- You exude a can-do attitude and enthusiasm
- You are self-aware and humble
- Strong portfolio showcasing the problem solving skill and high design caliber; you MUST provide a link to your portfolio (and password if applicable) to be considered for this role
- 5+ years of experience as a product/UX designer in a relevant industry
- Fluency in the latest product design trend, tools and technology cross platform
- Prior design experience in local, commerce, and logistics industry is a big plus
- We are leaders - Leadership is not limited to our management team. It’s something everyone at DoorDash embraces and embodies.
- We are doers - We believe the only way to predict the future is to build it. Creating solutions that will lead our company and our industry is what we do -- on every project, every day.
- We are learning - We’re not afraid to dig in and uncover the truth, even if it’s scary or inconvenient. Everyone here is continually learning on the job, no matter if we’ve been in a role for one year or one minute.
- We are customer obsessed - Our mission is to grow and empower local economies. We are committed to our customers, merchants, and dashers and believe in connecting people with possibility.
- We are all DoorDash - The magic of DoorDash is our people, together making our inspiring goals attainable and driving us to greater heights.
- We offer great compensation packages and comprehensive health benefits.
DoorDash is a technology company that connects customers with their favorite local and national businesses in all 50 states across the United States and Canada. Founded in 2013, DoorDash empowers merchants to grow their businesses by offering on-demand delivery, data-driven insights, and better in-store efficiency, providing delightful experiences from door to door. By building the last-mile delivery infrastructure for local cities, DoorDash is bringing communities closer, one doorstep at a time. Read more on the DoorDash blog or at www.doordash.com.Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of the best and brightest from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.