Job Description
At Chase, we want to lead the digital transformation by designing and delivering experiences for our customers that are simple and secure. As part of our team, you will have the opportunity to impact millions of people in a deeper, more engaged way by working on everything from our online banking and mobile app to emerging payments - that are used by millions of business banking and Merchant services customers every day.
We are looking for a Senior User Experience Design Lead to join our growing Digital Customer Experience team, where you will be working alongside our Managing Directors, the Sr. Product Design Lead, leads large and impactful initiatives within Merchant Services, utilizing a facilitative leadership style with senior design, research, product, and engineering leaders. A Senior Experience Design Lead, you are comfortable and capable of leading multi-disciplinary teams across the full range of design practice, from up-front research, insights, and strategy, though to ideation, prototyping, and testing, and to delivery of final designs. Leveraging your partnerships with Product Management and Engineering Leads, you will help develop the product and business strategy to inform the prioritization, planning, and decisions across multiple product teams. You will help solve user problems in the world of how businesses pay and get paid .
Job Responsibilities

• Liaise with product managers to define design requirements
• Lead workshops with designers, researchers and internal stakeholders to identify key problems to solve and gather feedback on design concepts
• Design or define new concept strategies for future state product features
• Lead Cross-functionally within the team and with stakeholders
• Continually advocate for users throughout the product development lifecycle
• Review graphics, layouts and fonts before products are completed
• Finalize and deliver wireframes, redlines and ADA spec designs
• Follow release deadlines to ensure timely delivery of work
• Follow up with product managers and BSA's to ensure their requirements are met
• Keep up-to-date with trends techniques and software

Required Qualifications, Capabilities, and Skills

• 5-8 years of experience designing customer experiences and shipping products
• Experience across multiple release cycles working closely with design, product management + development teams to realize experiences designs using agile project management
• Experience creating wireframes and detailed visual design documents (comps, redlines) for shipping products
• Experience designing for finance, banking, payment-related spaces is nice to have
• Ability to synthesize complex, interdependent, and sometimes competing needs
• Ability to develop and sustain effective and cooperative working relationships with peers, managers and other internal or external stakeholders
• Effective communication of design solutions across roles & levels
• Flexibility/adaptability (ability to change direction based upon team and stakeholder consensus)
• Awareness and practical understanding of current technologies and their application and relevance to digital experiences
• Thrives in a collaborative, team-oriented, cross-functional environment with distributed teams across in New York, Delaware, Texas and India
• BFA or BA in related field graduate design degree preferred
• Portfolio which demonstrates your design approach and delivery of user-centered product solutions
• Experience in the financial services or similar industry a plus

About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.
As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm's data sharing principles of security, customer control and convenience, and privacy.