What we are looking for:

Achieving our mission in the world and paving the way for a new industry involves understanding some of the most unique and complex research questions. Design and user experience is at the center of everything we do at Alt and is one of our key differentiators. We are a customer-obsessed company, and we believe that everyone who is involved in product development should deeply understand the needs and experiences of our customers.

As a Lead User Researcher, you will be responsible for identifying and leading research activities that provide actionable insights and ultimately build empathy around user needs. You will regularly share insights and recommendations with stakeholders. You will work in partnership with best-in-class product managers, designers, marketers, data scientists, engineers and stakeholders to deliver insights that drive remarkable solutions to support our customers. You will partner closely with both product and design to understand pain points, unmet needs, opportunities and test concepts to deliver delightful solutions.

The impact you will make:

• Lead impactful, meaningful end-to-end research projects, across Alt's products.
• Shape User Research capabilities and processes, playing a key role in scaling methods, tools and activities that deliver value.
• Partner with cross-functional teammates from design, product, data science, marketing, and engineering to identify, plan, and execute tactical and foundational research.
• Represent our current and potential customers experiences by conveying insights in crisp, clear, and actionable ways.
• Re-frame problems and help our team continuously identify and learn about current and potential opportunities to better serve our users, inspire product strategy, and encourage design iteration.
• Experiment with innovative ways to shed new light on client experiences to help inform business decisions.
• Act as the dedicated researcher for multiple squads and build strong relationships with cross-functional partners, such as product managers, designers, marketers, analysts and engineers.

What you bring to the table:

• 5+ years of user research experience.
• You have a collaborative mindset, with experience working across disciplines and with multiple stakeholders.
• Self-starter who can make effective decisions with little direction.
• Strong advocate for the user and for research-led product development.
• You have deep knowledge and plenty of practical experience with qualitative and quantitative user research methods.
• Experience collaborating with stakeholders to design and execute rigorous research studies.
• Consistently deliver complex user research projects and assignments on time and to the highest quality. Broad experience with research methods. You have a robust research toolkit and know when to use which method and how to combine methods for maximum value.
• You’re able to communicate effectively and in a compelling way.
• Ability to identify important research objectives, plan and execute research activities.
• Experience analyzing and synthesizing quantitative and qualitative data, communicating research insights and recommendations, and identifying areas for further exploration.
• Desire to strengthen the chemistry, diversity, and inclusiveness of our team.

What you will get from us:

• You will be given resources to help grow your personal brand and to position yourself as a thought leader in areas relevant to Alt.
• Ground floor opportunity as an early member of the Alt team; you’ll directly shape the direction of our company. The opportunities for growth are truly limitless.
• An inclusive company culture that is being built intentionally to foster an environment that supports and engages talent in their current and future endeavors.
• 401K, Work from home and Wellness Stipends 
• Unlimited vacation policy
• Generous paid parental leave
• Competitive healthcare benefits, including HSA, for you and your dependent(s)