Senior UX Designer at Better.com

| Greater NYC Area
Sorry, this job was removed at 7:21 p.m. (EST) on Wednesday, July 22, 2020
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About Better.com:

We’re one of the fastest growing homeownership companies in America. Why? Because we’re making homeownership simpler, faster — and most importantly, more accessible for all Americans.

By combining smarter technology with a desire to not just change one piece of the journey but the entire makeup of what it’s like to buy and own a home in this country, we’re building things that don’t exist yet. 

Better.com by the numbers: 

  • We fund $600 million in home loans per month
  • Nearly $5 billion in loans funded since our inception in 2016
  • 2 years running, we’re one of Crain’s “Best Places to work”
  • We’re #11 on Fortune’s Best Places to Work in NYC
  • And #964 on Inc.’s 2019 “5000 Fastest-Growing Companies” 
  • We’ve secured over $254 million from our investors to date 
  • ...and counting

We continue to outpace the industry at every turn. We’ve recently joined forces in partnership with Ally Bank. Plus, our backers have helped build some of the most transformative tech and finance companies in history. Kleiner Perkins, Goldman Sachs, IA Ventures, American Express, Citigroup, Activant Capital, and others have all invested in our vision of redefining the entire homebuying journey.

 

The Department:

Design plays a massive role in achieving this. Mortgages are complicated and quite frankly, stale. As designers, our job is to take all this complexity, distill it down to its essence, and repackage it into something simple, intuitive, and enjoyable. 

That’s why we don’t distinguish between UX, Visual, or Product Designers. Our designers are all of them — part business strategist, part user researcher, and 100% committed to creating an exceptional user experience in a space that sorely needs it. 

 

The Role: Senior Designer

As a Senior Designer at Better, your task is to blend design and strategy to solve complex user problems. You must be highly strategic and detail-oriented, with a deep understanding of visual design, UX, and service design. We’re looking for T-shape designers – experts in one area, yet comfortable with a broad range of challenges. This can encompass everything from tough interaction patterns to intricate service design solutions. Across them all, you can balance quick delivery timelines and the voices of many different stakeholders. Product Managers, Engineers, Data Scientists, and UX Researchers will see you as a partner, not just an executor.

Collaboration and critique are at the core of everything we do. We believe that creating the best product experience requires intense collaboration, constant questioning, and a healthy level of challenge. The user is always our focus. So, we don’t waste time presenting in Google Slides or Keynote. We prototype, test, and iterate — early and often.

 

What you bring:

  • 5+ years of experience
  • A portfolio of exceptional work across digital products, branding, and user experience applications
  • Expertise developing and conveying ideas, data, and business concepts clearly in written and visual format
  • Demonstrate and model beautiful, functional visual and interaction design, typography, and hierarchy
  • Expertise in Figma, Illustrator, Principle, and Google Slides 
  • Attention to detail— every decision matters
  • A track record of shipping great design, and an understanding of releasing features in phased/incremental stages
  • Experience and appetite for identifying and solving complex, ambiguous design problems with best-in-class solutions
  • Proven ability to lead and collaborate in cross-functional environments
  • Ability to create project timelines and prioritize current projects
  • Impeccable execution and care for all aspects of design, from conceptual thinking to motion and visual design
  • Demonstrated ability to synthesize and present findings, and articulate design rationale
  • Experience working in a highly iterative, collaborative environment where people share work daily
  • Familiarity with prototyping tools (Principle, Invision)
  • Proven ability to ship work fast without sacrificing quality or impacting delivery velocity
  • Flexible, adaptable, able to work in an entrepreneurial environment
  • Zero ego

 

What you’ll do:

  • Ideate around, concept, and create exceptional product solutions for complex strategic problems across multiple touchpoints
  • Create your own prototypes in Principle or a similar design program
  • Consistently attend weekly shadowing sessions with members of other departments (Mortgage Experts, Sales Managers, Underwriters, etc.)
  • Review, critique, and provide feedback to other designers
  • Present work to other departments and be comfortable articulating the strategic rationale behind a given solution
  • Identify product gaps and roadmap solutions with Product Managers and Engineers 
  • Partner with PMs and Engineers to set KPIs, gather data and iterate on existing product features/designs
  • Work with Senior and Lead Designers to evolve our design system
  • Respond to feedback provided by external stakeholders and internal department leads
  • IF WANTED: Mentor 1-2 designers

 

Things we value: 

  • Curiosity. Why? How? Repeat.
  • Nerdiness. Financial news and trends are fascinating. Seriously.   
  • Relentlessness. No one here gives up. We try. We fail. We try again.
  • Passion. If you don’t get excited about homeownership, mortgages, and real estate, it simply won’t work.
  • Smarts: book and street. We have to use all the tools at our disposal to build Better.
  • Empathy and Compassion. You understand that people's biggest dreams are in your hands.
  • Communication. Can you ask for help or put your hand up when you don’t understand?
  • Building. Doing. Making. Yes, we have to do a lot of thinking and talking to figure this stuff out, but you can’t wait to leave the conversation and build it. 
Read Full Job Description

Location

Across the street from the tallest building in the western hemisphere.

An Insider's view of Better.com

How would you describe the company’s work-life balance?

It's not a secret that at a successful start-up, you have to work hard. That's why we have a very liberal work-from-home and unlimited PTO policy at Better. We know that people perform their best when they're happy and healthy, and emphasize that your individual needs being met are what helps meet the needs of our customers.

David

Sales

What does your typical day look like?

First, I glance at emails and my calendar. Then, I put in my free Seamless order (lunch and dinner is covered). I then use the first few hours of my day for deep thinking and problem solving where I sit with my notebook to brainstorm and sketch out ideas and initiatives. After lunch is when I have all of my meetings with teams in the US and India.

Jillian

Collateral

How has your career grown since starting at the company?

I started as an Office Manager from Undergrad. A year later, I became a Customer Experience Associate for our Mortgage Operations team, and 3 months after that, I managed a team of 10 associates. Two years later, I found myself as a Customer Experience Strategist. I've had the opportunity to grow tremendously within and outside of my roles.

Kristin

Customer Experience Strategist

What are Better.com Perks + Benefits

Better.com Benefits Overview

Life/work, not work/life- All work and no play is a recipe for a breakdown. So we give our team members unlimited time off.

Community Feels- Happy hours, birthday parties, book clubs, and more. We believe in building a community, not just a company.

Tools of the Trade- From cozy couches to new computers, Better provides whatever you need to help us succeed.

Full Health Bars- We take care of our own. Better offers fully funded health, dental, and vision benefits, as well as a 401k plan and up to 20 weeks paid parental leave.

Food For Days- Hungry employees aren’t happy employees. That’s why Better team members get free lunch, dinner, and snacks. Every. Single. Day.

Competitive Compensation- Cash and equity. If you care about that sort of thing. Which we do.

Culture
Friends outside of work
Eat lunch together
Open door policy
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Stocked Kitchen
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
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