Senior UX Researcher
WHO WE ARE
Braze delivers customer experiences across email, mobile, SMS, and web. Customers, including Burger King, Delivery Hero, HBO Max, Mercari, and Venmo, use the Braze platform to facilitate real-time experiences between brands and consumers in a more authentic and human way. And we do it at scale – each month, hundreds of billions of messages are sent to a network of over 3 billion active users through Braze.
Need more proof? Braze was named a Leader in the Forrester Wave™: Cross-Channel Campaign Management (Independent Platforms), Q3 2021, and was named to the Forbes Cloud 100 list for the fourth consecutive year. The company has also been selected as one of Fortune’s Best Workplace for Millennials in 2021, and was ranked #20 on Fortune’s Best Medium Sized Workplaces in 2021. Braze is certified as a Great Place to Work in the UK and the U.S. and is recognized as one of the UK's Best Workplaces for Women.
WHAT WE’RE LOOKING FOR
At Braze, you have the opportunity to make an impact at an enormous scale. We are searching for someone who can help to identify and understand the questions that we need answers to in order to move product strategy and execution forward.
During your interview experiences at Braze we expect to hear stories of how your research influenced product roadmaps and informed design decisions. Please use your answers to the questions below to give us a glimpse into these experiences.
WHAT YOU'LL DO
This role is a part of a growing research team within a growing product organization. Because of the pace that the company is scaling you will not only be a research practitioner, but also have a hand in shaping the way our research operations grow with the business. You’ll work most closely with 2-3 cross-functional product teams, helping them gather insights that inform product strategy as well as sharing research methods and tools that enable them to ask and answer questions on their own. You will bring the team(s) along on the journey of your discoveries and actively contribute to the centralization and democratization of customer insights.
In addition to the product organization, UX researchers at Braze are critical bridge-builders to other departments in the company. You will find that your work will help to open doors to collaborating more closely with Customer Success, Technical Support, Sales, Marketing and executive leadership.
WHO YOU ARE
- 5+ years of hands-on experience with a variety of qualitative and quantitative research techniques, along with the knowledge of when and why to apply them
- Broad experience with both generative and evaluative methods
- Excellent communication and presentation skills
- Experience facilitating workshops or co-creation exercises
- Able to show how your work has had a substantial impact
- Experience with end-to-end research projects; from defining goals and objectives, developing scripts or interview guides, conducting fieldwork, analyzing results, and sharing insights with stakeholders
- Experience establishing and analyzing UX metrics
- Experience navigating ambiguity and know how to balance autonomy, collaboration, and creativity
- Ability to prioritize problem-solving and making progress over dogmatic rituals; you understand the need to balance the urgent with the important, along with the essential logistics and project management that comes with it
BONUS
- Demonstrated experience with research at every step of the product development cycle, informing both strategic and tactical decisions
- Strong knowledge of both qualitative and quantitative research methods and how to combine them
- Experience of conducting research in a fast-paced/agile environment
- Prior experience with business intelligence tools, like Looker
WHAT WE OFFER
- Competitive compensation that includes equity
- Generous time off policy to balance your work and life, including paid parental leave
- Competitive medical, dental, and vision coverage for you and your dependents
- Collaborative, transparent, and fun loving office culture
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