Senior UX Researcher

| Greater NYC Area

Blink Health is a healthcare technology company on a mission to change the way Americans access the vital medications they need. Our proprietary platform and supply chain allow us to offer everyone - whether they have insurance or not - the lowest prices on over 15,000 medications. When combined with telemedicine and home delivery, Blink is providing a life-changing experience for people all over the country and fixing how opaque, unfair and overpriced healthcare has become.

We are a highly-collaborative team of builders and operators dedicated to inventing new ways of working in an industry that historically has resisted innovation. We're assembling the experienced and talented team to get this done.

The role

As the Director of User Research you will reveal what our patients, physicians and pharmacies need and experience from our products by conducting primary and secondary research and exploring the behaviors and motivation of our users. You will produce robust, rich, and actionable research that teams need at every stage of the product development cycle. As the Director of User Research you will be responsible for building a world class team that will be embedded with a team of engineers, PMs, designers and other cross-functional partners.

About you
  • Experienced: You have 7+ years of hands-on professional experience as a UX Researcher and are still an amazing researcher. You have a rock solid understanding of the user-centered design process, and a further 2+ years of experience leading and managing a user research team. You have a BA/BS degree or higher in Anthropology, Psychology, Human-Computer Interaction or a related discipline.
  • You have broad experience of qualitative research methods. You can also demonstrate an understanding of the strengths and shortcomings of different research methods, including when and how to apply them during the product development process.
  • You have experience conducting semi-structured interviews, contextual field visits, usability studies either live or remote (we currently utilize UserTesting.com)
  • Collaborative and Communicative: You are a great storyteller and communicator, able to speak fluently to product managers, designers, engineers, senior leadership and other key partners. And you love being part of a diverse team that works to build consensus and move things forward quickly. 
  • You are an independent thinker, able to work autonomously, capable of taking on complex, loosely defined problems and determining the appropriate qualitative and quantitative research methods to apply in order to move a project forward
  • You have experience in survey design (ie: Qualtrics) and you have working knowledge of statistics and experimental design
Why Join Us:

At Blink, we put humans first.

It's our ambition that everyone at Blink is doing the best work of their lives.

Your professional development is paramount. Not only will you have the opportunity to learn alongside some of the best in the business, but we also host a multitude of structured in-office learning opportunities: extensive onboarding, Brown Bags, Women's leadership classes, deep dives on health care issues, Book Club, and our Blink Thinks series with external guests. We have a number of personalized programs --- including weekly check-ins with your manager and Blink Individualized Growth (aka B.I.G.) Plans ---- to ensure you are always growing.

In addition to the satisfaction of working for a mission-driven company, we offer a competitive salary, fully-sponsored healthcare, stock options, communal breakfast and lunch every day, Blink-sponsored clubs, monthly events, happy hours, and more.

This job is located in New York City.

Join us!


We are an equal opportunity employer and value diversity of all kinds. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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Technology we use

  • Engineering
    • JavascriptLanguages
    • PythonLanguages
    • ScalaLanguages
    • SqlLanguages
    • ReactLibraries
    • DjangoFrameworks
    • FlaskFrameworks
    • MySQLDatabases
    • PostgreSQLDatabases
    • RedisDatabases

Location

Our office is located in SoHo near tons of fantastic restaurants and bars and is super easy to access from most subway lines!

An Insider's view of Blink Health

What’s the vibe like in the office?

At Blink, it's all hustle and bustle which makes it a great time to be here! Dress code is casual which plays a huge role in comfort and productivity. In need of an energy boost? There's free lunch and a stocked kitchen daily. Snacks and sneakers are great, but the most exciting part is working for a company with a mission you can stand by!

Janire

Workplace Services Coordinator

What projects are you most excited about?

We’re expanding telehealth options into some really impactful areas. It’s exciting to be working on a solution for people taking those meds on a regular basis so they can more easily and affordably access care and treatment that they might not otherwise be able to get or pay for without Blink Health’s platform.

Josh

Strategic Projects Associate

What is your vision for the company?

I’m excited for the potential of disrupting our category and changing the way consumers access prescription medications and healthcare. This is a $450 billion industry with almost zero oversight on drug pricing and zero price transparency. The mission is to fix all of this.

Rob

Director, Talent Acquisition

What are Blink Health Perks + Benefits

Culture
Friends outside of work
Eat lunch together
Daily stand up
Team owned deliverables
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Diversity manifesto
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
For most plans, we pay 100% of employee medical premiums and 75% for spouses, dependents and domestic partners.
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Use pre-tax dollars to save on transit and parking expenses. We also cover late-night Uber rides so you can get home safe.
Free Daily Meals
We provide free breakfast on Friday. Employees get free lunch on Monday, Tuesday, Wednesday, Thursday, Friday.
Stocked Kitchen
Blink has a fully stocked kitchen including cereal, fresh fruit, snacks, coffee, tea and a variety of flavored sparkling water.
Happy Hours
Recreational Clubs
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Promote from within
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