Senior UX Researcher at Angi

| Greater NYC Area
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At HomeAdvisor, we are revolutionizing the way that every American homeowner improves and maintains their home. We do this by creating digital products and experiences to help hundreds of millions of homeowners connect with talented service professionals to get work done. We are a two-sided marketplace that is reimagining how people care for and improve their homes while also nurturing growth of independent small businesses. As #1 in the Homeservices category, our tremendous scale is the launchpad to boundless inventions in technology and product! 

ABOUT THE TEAM 

HomeAdvisor is building an innovative home service that spans the digital and physical worlds—from
details on a screen to human-to-human interactions. As a UX Researcher, you’ll create a bridge for that
service between HomeAdvisor’s customers and employees, identifying opportunities, clarifying challenges
and growing empathy with every research project.

What you’ll do:

HomeAdvisor UX Researchers comfortably rely on their experience with multiple methods of UX research to
recommend the best method for a research question and then own that research project from start to
finish. Curiosity and empathy for the user will drive creation of thoughtful task plans, discussion guides,
and group exercises that answer primary business questions as well as uncover additional angles that
may not be immediately obvious to stakeholders. You’ll uncover why customers make the choices they do
and provide guidance on how to improve their experiences across the entire HomeAdvisor platform.
 
A highly successful Senior UX Researcher will...
  • Represent the voice of the customer in design and product projects from start to finish
  • Work with stakeholders to drive major UX research projects from conception to completion
  • Plan, execute and analyze the results of usability studies online via UserTesting.com or UserZoom, or at our custom-built usability lab in Golden, CO when our offices reopen
  • Create plans for, and analyze results from interviews, card sorts, empathy exercises, and more
  • Maintain familiarity with advances in UX research and look for ways to appropriately integrate these concepts into the research team’s toolbox
  • Express research best practices across the company and mentor colleagues and coworkers on best-in-class usability research methods and concepts
Who you are: 
  • 5+ years of experience in UX research, with expertise in app- and web-based interfaces
  • Hands-on experience creating task plans, discussion guides and reports, as well as facilitating interviews, usability studies and/or focus group sessions
  • Strong project management skills with the ability to monitor multiple projects simultaneously and overcome obstacles
  • Excellent written and verbal communication skills driven by a detail-oriented mindset
  • Superior analytical and problem-solving skills
  • High aptitude for learning new skills and a willingness to tackle new challenges
  • Experience working in small collaborative teams, including working constructively with teams across design, product, engineering and marketing
A highly successful Senior UX Researcher at HomeAdvisor will be...
  • User-centric
  • Business-minded
  • Detail-oriented
  • Inherently curious
  • An excellent communicator, both written and oral

Compensation & Benefits: 

  • The salary band for this position ranges from $80,00-100,000, commensurate with experience and performance. Compensation may vary based on factors such as cost of living. 
  • This position will be eligible for a competitive year end performance bonus & equity package. 
  • Full medical, dental, vision package to fit your needs 
  • Flexible vacation policy; work hard and take time when you need it 
  • Pet discount plans & retirement plan with company match (401K) 
  • The rare opportunity to work with sharp, motivated teammates solving some of the most unique challenges and changing the world

HomeAdvisor is the self-contained operating business of ANGI Homeservices (NASDAQ: ANGI), a federation of spirited technology companies that build for a better economy. In 2017, Angie’s List and HomeAdvisor combined to create the world’s largest Homeservices marketplace. We love the software that we invent, the millions of service professionals whom we empower and the hundreds of millions of homeowners whose lives we beautify.  As a purposeful technology company, we foster a culture of collaboration, and nurture growth through innovation.  We are proud to be recognized as a Top Workplace in Denver for 6 years and counting!


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Technology we use

  • Engineering
  • Product
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • SqlLanguages
    • SwiftLanguages
    • MySQLDatabases
    • OracleDatabases
    • NoSQLDatabases
    • AsanaManagement

Location

Our office is right near Penn Station and Madison Square Garden. Great for shopping, commuting, and catching a game at MSG!

An Insider's view of Angi

What’s the vibe like in the office?

This sales floor creates a fast-paced, energetic, and fun environment which motivates every single rep in the office to do better. The HomeAdvisor culture embodies a team environment where everyone supports and pushes each other to be strong salespeople.

Rachel

Sales Consultant

What are some things you learned at the company?

Since working at HomeAdvisor I have gained more self confidence. I've found myself stepping up as a leader and a role model on the sales floor, something that I wouldn’t have predicted if you had asked me about it two years ago. Now, I am comfortable with stepping up, taking control of a situation and taking initiative in the company's growth.

Geena

Senior Sales Consultant

What makes someone successful on your team?

An incredible work ethic, an unflinching positive mental attitude, and an absolute sense of mission. HomeAdvisor provides all the tools to be successful, its a matter of taking advantage of what the company is offering and utilizing it to the fullest.

Will

Senior Sales Consultant

What are Angi Perks + Benefits

Angi Benefits Overview

HomeAdvisor's main focus is our employees. By providing flexible working hours, monthly Fun First Friday happy hours, career growth and development, paid volunteer days, non-profit donation matching and other benefits, we place our employees at the center of everything we do!

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Open door policy
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Mean gender pay gap below 10%
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Family Medical Leave
Restricted work hours
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Game Room
Stocked Kitchen
Happy Hours
Professional Development Benefits
Tuition Reimbursement
Diversity Program
Promote from within

Additional Perks + Benefits

Lunch and dinner provided every single day! Annual Presidents Club trip for top performers across the organization.

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