Senior UX/UI Designer (US Remote)

LivePerson is an expert based culture, built on the drive and passion of smart people! Our business is growing and we are looking for people like you!

LivePerson is the global leader in conversational commerce solutions and we aim to make life easier by transforming how people communicate with brands. Our 18,000 customers, including leading brands like Citibank, HSBC, Orange, Virgin Atlantic, RBS and Liberty Global, use our conversational commerce solutions to orchestrate humans and AI, at scale, and create a convenient, deeply personal relationship — a conversational relationship — with their millions of consumers.

Over the next three years, our goal is to transform the 268 billion analogue phone calls between a brand and its consumers to digital on the LiveEngage platform. By doing this, we enable consumers to get back time and experience a more connected relationship with the brand in which sales, service, marketing, branches, stores, and contact center’s become a unified experience. 

The successful candidate has an opportunity to join a highly outstanding team within a fast-paced and successful organization.

In this role you will:

• Perform user research to identify pain points and innovation opportunities, then analyzing and applying the data to create consumer-focused prototypes and experiments that translate into scalable solutions. 
• Conceptualize and generate ideas through team workshops and design sprints, then translate into wireframes, prototypes, and experiments to validate 
• Execute all visual design stages from concept to engineering design reviews
• Create wireframes, storyboards, user flows, and process flows to effectively communicate interaction and design ideas
• Participate in user research, client and field feedback, to evaluate where optimization and opportunities need to be explored
• Present designs to senior management and key cross-team stakeholders for buy-in
• Collaborate daily with product, engineering, and management on current and future initiatives 
• Develop and institute product development practices through the lens of consumer-focused design

You should be an expert in:

• 8+ years of proven UX/UI experience, designing consumer-facing tools for multiple platforms including desktop, mobile, tablet.
• Ability to lead projects end-to-end, from concept to delivery, and support ongoing improvements to products and features.
• Strong practical knowledge in user-experience principles and user-centered design processes.
• Ability to start from wire-frames and lead all the way to interactive prototypes for enabling A/B testing and UX research
• Working in a highly collaborative environment distributed across many countries. Proven record of creating and maintaining working relationships with senior management, functional counterparts and business partners.
• Performing user research to identify pain points and innovation opportunities, then analyzing and applying the data to create consumer-focused prototypes and experiments that translate into scalable solutions. 
• Leading Design sprints with product managers and engineers
• Proficiency with a variety of design tools such as Sketch, Illustrator, Marvel, Axure or similar.
• Web-based information architecture and responsive design.
• An online portfolio showcasing experience creating user-centered design solutions. Your portfolio should illustrate design solutions that solve customer pain points and experience innovation. It should demonstrate ability to solve UX challenges with complex workflows, and scalable user-friendly design solutions.
• Applying style guide best practices and establishing design principles that scale.
• Passion for conversational design and language understanding, voice-interface design, or interactive design is a plus.
• Excellent communication, presentation and interpersonal skills, including the ability to confidently communicate and defend design rationale clearly and persuasively.
• Bachelor's degree in digital design, graphic design, human-computer interaction (HCI), or equivalent professional experience as interactive/user experience designer.
• Passion, enthusiasm, persistence, creativity, diplomacy, and a sense of humor.

We care about you.
LivePerson works hard to create a positive employee experience. Your life outside of the office is important to us. We support our teams with great benefits, like pension plans, paid parental leave, and a competitive of paid time-off that enables our family to take the time they need to recharge.

You can read more about LivePerson and Our Principles here - https://www.liveperson.com/company/#guiding-principals

Our Company believes equal opportunities for both genders is something that has been overlooked for too long. 

To shake up the industry, LivePerson CEO Robert Locascio recently launched the Equal AI initiative - established to focus efforts on eradicating gender bias in AI engineering. We are also keen on getting women enthusiastic about software engineering by sponsoring “WomenHack” and “Female’s Favor{IT}e Conference” events globally.

LivePerson provides equal employment opportunity without regard to an applicant’s race, color, age, national origin, religion, sex, gender identity or expression, sexual orientation, veteran status, disability, pregnancy, genetic information, or any other status protected under applicable law.