Senior Manager Design Operations
Gopuff is the go-to solution for customers' immediate everyday needs, from convenience items and home products to over-the-counter medications, and food and drinks. As the fastest-growing, most affordable delivery service in the market, Gopuff is open 24/7 in most areas and late night everywhere else, to bring customers what they need, when they need it most. We're on a mission to shape the future of commerce by offering a unique combination of speed, selection, and a superior customer experience.
The Global Product Design and Research team owns the end-to-end experience for all our customers from the college kids in Philly ordering late night snacks to the mom in St. Louis taking care of her babies needs and from the Gopuff driver in Denver to the fulfillment center worker in London. We build the apps and tools that power all aspects of Gopuff's global delivery service. We're organized around our three primary customers; consumers, delivery partners, and filed ops professionals. We're a diverse distributed team of creators, questioners, dreamers and builders who dive deep into our customers needs and deliver innovative solutions for this new category of immediate everyday needs.
POSITION SUMMARY
Gopuff is seeking an experienced Design Operations Manager to establish and lead the design operations team at our company. The ideal candidate will have a strong background in design and project management, as well as experience building and managing teams. In this role you will work with designers, researchers, content writers, product managers and engineers across the company to establish the design ops function and socialize best practices. This is a critical role in shaping the future of the team. The role is part of the design and research leadership team. If you are a strategic thinker with a passion for design operations and a track record of leading and managing successful teams, we want to hear from you.
Key responsibilities

• Managing workflow and processes: help design teams establish and follow clear processes for managing projects, including defining roles and responsibilities, setting deadlines, and tracking progress.
• Measuring and improving performance: use data and metrics to track the performance of design teams and identify areas for improvement. Work with design teams to develop and implement strategies to increase efficiency and effectiveness.
• Providing resources and support: work to ensure that design teams have the resources they need to do their work effectively, such as access to research data, user feedback, and design assets. They may also provide support with tasks such as scheduling, budgeting, and project management.

PREFERRED QUALIFICATIONS

• 8+ years of experience in design operations or a related role
• Proven experience leading and managing successful design operations teams
• Strong understanding of advanced design and project management principles
• Experience with design tools and technologies such as Adobe Creative Suite, Sketch, InVision, etc.
• Excellent communication and leadership skills
• Strong problem-solving and analytical skills
• Ability to work in a fast-paced, deadline-driven environment
• Bachelor's degree in design, project management, or a related field

Compensation

• Gopuff pays employees based on market pricing and pay may vary depending on your location. Compensation for U.S. locations is based on a cost of labor index for that geographic area.
• Remote (New York)
• Salary Range: USD $125,400 - $199,200.
• The salary range above reflects what we'd reasonably expect to pay candidates. A candidate's starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future. For additional information on this role's compensation package, please reach out to the designated recruiter for this role.

Benefits
We want to help our employees stay safe and healthy! We offer comprehensive medical, dental, and vision insurance, optional FSAs and HSA plans, 401k, commuter benefits, supplemental employee, spouse and child life insurance to all eligible employees.*
We also offer*:
- Gopuff employee discount
- Career growth opportunities
- Internal rewards programs
- Annual performance appraisal and bonus
- Equity program
*Not applicable for contractors or temporary employees.
At Gopuff, we know that life can be unpredictable. Sometimes you forget the milk at the store, run out of pet food for Fido, or just really need ice cream at 11 pm. We get it-stuff happens. But that's where we come in, delivering all your wants and needs in just minutes.
And now, we're assembling a team of motivated people to help us drive forward that vision to bring a new age of convenience and predictability to an unpredictable world.
Like what you're hearing? Then join us on Team Blue.
Gopuff is an equal employment opportunity employer, committed to an inclusive workplace where we do not discriminate on the basis of race, sex, gender, national origin, religion, sexual orientation, gender identity, marital or familial status, age, ancestry, disability, genetic information, or any other characteristic protected by applicable laws. We believe in diversity and encourage any qualified individual to apply.