Job Description
We are looking for a profoundly engaged experience designer to join us.
In this role, you will be part of a multi-disciplinary team of designers, planners and researchers committed to designing the future of commerce in banking.
This role requires a deep understanding of experience design for digital products and services of all kinds, sizes, shapes and contexts.
Finally, you are a customer experience advocate, excited about our customer's lives through simple, intelligent and enriching products and experiences.
Job Responsibilities

• The designer will influence the direction, vision, and methodology for a growing team in our New York studio and set the bar for quality by example, with energy and passion.
• Having a strong point of view on design, hands-on creation of experiences, developing strategies for implementation within a complex ecosystem and building meaningful relationships within the organization.
• You will be working in a fast-paced environment alongside our data, product and engineering teams to deliver new experiences (from Customer Journeys & Ecosystem Maps to Participatory Design Prototypes & Wireframes).
• Effective communication of design solutions across roles & levels
• Awareness and practical understanding of current technologies, and their application and relevance to digital experiences
• Proven understanding of responsive web & mobile application design and wireframe development
• Thrives in a fast-paced, collaborative, team-oriented, cross-functional environment

Required Qualifications, Skills and Capabilities

• BFA or BA in related field, graduate design degree preferred
• 3+ years of experience in user experience design required.
• Experience with Native app design for both iPhone and Android
• Experience with design thinking methodologies.
• Proficient in the Design Tools like Figma
• Team work: Develops and sustains effective and cooperative working relationships with direct reports, peers, managers and other internal or external stakeholders
• Actively listens, hears and understands what is said and not said, and with nuanced comprehension of meaning and intent

About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.
As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm's data sharing principles of security, customer control and convenience, and privacy.