Sr. User Experience Researcher (Contract)

| Greater NYC Area

Solstice is seeking a User Experience Discovery and Validation Researcher to join our rapidly expanding UX Department. The ideal candidate will be analytical and have proven ability to lead investigative conversations. If you are passionate about getting clients closer to their customers - read on!

What we are looking for in you:

  • You are excited and passionate about immersing yourself in the customer’s environment and searching out new opportunities to improve their experience.
  • ​You are able to speak to the value of research and “sell” stakeholders on a comprehensive research plan.
  • You are skilled at creating discussion guides and leading open-ended, contextual conversations to help generate answers to key questions as well as discover what the team didn’t know they didn’t know.
  • You have experience crafting and leading UX research. You are proficient in a variety of UX research methods and tools, including rapid experimentation, prototyping, usability testing (remote and in-person), IDIs, ride-alongs, journey mapping, card sorting, prototyping, user interviews, usability testing, persona development - and know how/when to advocate for different methods.
  • You’re able to manage your own time, whether working on a team in a collaborative environment or working independently.
  • Proven ability to collaborate with designers to realize human-centered designs based on your understanding of HCI fundamentals.
  • Working closely with a development and design team is something you have done and enjoy.
  • You are an advocate for the user. You’re passionate about uncovering pain points and delights in a digital interface, as well as helping to solve difficult user experience problems based on your research.
  • You are able to effectively articulate issues and concerns to team members and clients as well as work to strategize potential solutions.
  • Bachelor’s degree in Human Computer Interaction, Psychology, Cognitive Science, Journalism, or related field.

What you can look forward to in the job:

  • Your work at Solstice matters. The research you do here will have a direct impact on the client projects on which you’re engaged. The designs you help inform will be seen and used by thousands of people everyday.
  • Taking a client’s vision from conception to completion and delivery. In addition, you’ll be a trusted advisor on the mobile experience they will provide to their customers.
  • You will work with some of the brightest, most talented UX’ers around - you’ll learn something new daily, and we would like to learn from you.

Of course the daily work:

  • Crafting research plans and discussion guides, conducting end-user interviews, synthesizing and analyzing research feedback, and developing lean documentation to keep your team focused on the user.
  • You’ll work closely with designers for our innovative mobile application product suite.
  • Any design experience (desktop or mobile) is a plus however we are looking for a UX researcher first and foremost.

We welcome Solsties to show up as their full selves everyday. Because this is so important to us, Solstice is proud to be an equal opportunity employer.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • SwiftLanguages
    • Objective CLanguages
    • jQueryLibraries
    • ReactLibraries
    • AngularJSFrameworks
    • Node.jsFrameworks
    • SpringFrameworks
    • Google AnalyticsAnalytics
    • BalsamiqDesign
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • After EffectsDesign
    • proto.ioDesign
    • ConfluenceManagement
    • JIRAManagement
    • TrelloManagement
    • RallyManagement
    • HubSpotCRM
    • SalesforceCRM

Location

524 Broadway, New York, NY 10012

An Insider's view of Solstice

What’s the vibe like in the office?

As a new Solstie in the NYC office, Solstice provides the best of both worlds—a fun and innovative startup here with the rock-solid support of a 300+ team back in Chicago. Our team is incredibly talented and builds great products. Despite the high-level output, the vibe of the office is laid back and chill.

Jennifer Fragale

Product Consultant

What makes someone successful on your team?

Being both accountable and gracious teammate as well as being a driven self-starter. Our team is made up incredible servant leaders as well as individuals who continuously make their own paths. To be successful with Solstice New York you must have a respect for your teammates, desire to lead, and an openness to being challenged and always learning.

Nate

Strategy Principal

How do your team's ideas influence the company's direction?

We’ve been in growth-mode a few years. While we've scaled, we’ve been disciplined about the flat structure in order to maintain a low-power-distance culture. From entry level to CEO, everyone’s roles are interdependent so their responsibilities are equally important. We know that insight and inspiration will come from every corner of the company.

Mark

NYC Managing Director

What are some social events your company does?

We take culture seriously and always make sure to have events planned frequently that keep us all connected outside of our day-to-day roles. With a plethora of offices around the world, we structure global events each office can participate in on the same day like our Rosé Soiree, and our annual Grilled Cheese Cookoff!

Anne Marie

UX Design Consultant

What are Solstice Perks + Benefits

Culture
Volunteer in local community
Solstice's value of "Make A Difference" is shown through quarterly events and activities. One in particular, Pay It FWD, is our annual day of volunteering where Solsties combine forces & give back!
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Our Diversity, Philanthropy, Wellness, and Social Committees can be joined by any Solstie who wants to collaborate on events and make an impact upon our culture!
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Highly diverse management team
Diversity manifesto
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
From sponsored 5Ks to Lunch & Learns, our Wellness Committee enables a workplace that encourages environmental and social support of a healthy lifestyle.
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Child Care & Parental Leave Benefits
Flexible Work Schedule
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Some of our favorites include our New Hire Happy Hours, our company-wide holiday party, our annual volunteer event (Pay It FWD), and team outings!
Happy Hours
Company-wide happy hours, as well as team happy hours are common at Solstice. The themes and locations differ, but they are always a good time!
Pet Friendly
Professional Development Benefits
Job Training & Conferences
We offer a wide range of training programs like LinkedIn Learning, Solstice University, and a mentor program. All full-time employees also receive $5,000 annually to pursue professional development.
Tuition Reimbursement
Diversity Program
Solstice is committed to positively impact, promote, support, and raise awareness of diverse communities in the Technology industry with the leadership of our Diversity Committee.
Lunch and learns
Solsties plan and host lunch and learn meetings weekly.
Promote from within
Mentorship program
All Solsties are assigned a mentor who provides 1-to-1 support, career mentoring, and leadership advocacy.
Continuing Education stipend
We offer $5000 annually for continuing education.
Time allotted for learning
Employees are allotted two extra PTO days to use for their own personal training and development.

Additional Perks + Benefits

We have a variety of fun perks at Solstice, but our favorites focus on employee development! We know that investing in employee development is crucial to our success as a growing and forward thinking firm. All full-time employees have an annual personal training budget and time off. Employees will use this to take classes, buy materials, and go to conferences. We also have our internal training program Solstice U, a mentorship program, and knowledge sharing through discipline circles and Lunch and Learns!

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