Sr. UX Researcher

| Greater NYC Area | Remote
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Define what UX Research looks like at Frame.io. We need your help to concept test, survey and build repeatable research processes so that our product can keep providing the right amount of control and ease of use for all our users. 


About Frame.io

Frame.io is changing the future of how videos are made by helping over 1 million creative professionals seamlessly collaborate from all over the world.

We’re backed by Accel, FirstMark, Insight Partners, SignalFire, Jared Leto, and a host of other amazing investors. Our market-leading product is used and loved by companies such as Turner, Disney, NASA, Snapchat, BBC, BuzzFeed, TED, Adobe, Udemy, and many more.

We’re in an exciting period of growth and are always seeking extremely talented and passionate individuals who share our vision for helping visual content creators produce their best work.


About the Role 

You will be the first formal UX Researcher at Frame.io, so you will take the lead in defining what UX Research looks like at the company. We are a scrappy team that has done a lot of research but without much training, and we will look to you to identify strategic focus areas, define success, and teach us how to conduct research with more rigor and process.

Our existing team has a wealth of film industry experience and has spent a lot of time doing exploratory research, but our process is weakest when it comes to quantitative and evaluative research, so that is an area that you will focus on. We would like to do frequent concept testing, surveying, and usability testing. We will need to build repeatable processes so that we can scale those tests to all product/design/engineering teams.

At Frame.io, we place a huge emphasis on the experience for the end user of our software, and that has been the source of much of our success. We were born out of a small postproduction house; the individual creator is in our DNA, even though we sell to huge enterprises and deal with complex administrative structures. There is sometimes a tension between the creator’s needs and the admin’s needs, and you will have an important role in helping us ensure that our product provides the right amount of control and ease of use for all types of users.

In addition to the expansion and refinement of our core featureset, we are also hard at work building some groundbreaking workflows that the film/video world has never seen. Those present a number of inherent UX challenges as we develop features that our customer base has never used, and so you will partner with our product designers to ensure that we maintain our high bar of usability and intuitive design as we build these new workflows.


Requirements

  • An eagerness to take the lead and direct our approach to UX research with confidence 
  • Extensive experience with all of the major tools and methods of user experience research (surveys, in-person interviews, remote video interviews, unmoderated research sessions, usability and prototype testing, etc.)
  • A strong background in quantitative research methods and the ability to put solid metrics behind UX questions where appropriate
  • The ability to draw the right insights out of research and make actionable recommendations for our product teams
  • A deeply empathetic nature that can understand the needs and challenges of our user base and communicate them effectively to Product, Design, and Engineering in a way that speaks to their concerns and priorities
  • A flexible orientation toward your work that can adapt as our nimble team’s processes change
  • Strong problem-solving skills so that you can solve new research problems as we tackle new product domains
  • 4+ years of UX Research experience

Responsibilities

  • Set a roadmap for UX Research in the coming months, identifying current gaps and making plans to fill them, with a particular emphasis on user testing
  • Standardize the tools and processes that we use for research, and continually experiment with new options
  • Define success for our research efforts, and help us provide more quantitative grounding for our recommendations to the product teams (sometimes partnering with our data team)
  • Run your own research projects from start to finish, producing actionable insights for Product, Design, and Engineering
  • Provide direction and mentorship to the current team, upleveling all of our research skills and techniques
  • Question our assumptions around research and help us find new ways to grow
  • Engage with the design process, proactively spotting areas where we can effectively test our hypotheses

Benefits

  • Competitive salary and equity
  • Paid parental leave for primary or secondary caregivers
  • Unlimited PTO and designated Volunteering paid time off
  • Work From Anywhere Week
  • Yearly stipend for learning and development
  • Medical, Dental, Vision Insurance and OneMedical membership
  • Pre-tax commuter benefit and Flexible Spending Account
  • Daily catered lunch & fully stocked kitchen with cold brew on tap
  • Discounted gym membership, Classpass discount and Free Citi-Bike membership

Our Philosophy

Our philosophy is simple. At Frame.io, we believe that working with people of different backgrounds and perspectives allows us to elevate each other and helps us build a better product for our users.

We’re proud to be an equal opportunity employer, and are committed to providing all employees with a work environment that celebrates individuality and remains free from any form of discrimination and harassment. We base our employment decisions on the needs of our business, job requirements, and applicants' qualifications. In other words, we only care that you’re the best person for the job.

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Technology we use

  • Engineering
    • JavascriptLanguages
    • SwiftLanguages
    • ElixirLanguages
    • ReactLibraries
    • ReduxLibraries

Location

22 Cortlandt Street, New York, NY 10007

An Insider's view of Frame.io

What are some social events your company does?

Even with fun seasonal events, there are 2 recurring ones that stick out to me. We have a Meet the New Hires happy hour where new folks get to meet others from the company that otherwise they might not. The other is the monthly birthday celebration where we hang out, have some treats, and hype up that month's birthdays as they spin our prize wheel.

JP

Workplace Experience Coordinator

What projects are you most excited about?

At Frame.io we’re re-imagining workflows and encountering unique problems all the time. I love tackling projects that at first feel like a completely tangled mess. Being heads-down on it for a while, then pulling back to see the full picture and going “Aha! This totally makes sense now.” I love that feeling!

Carolina

Sr. Product Designer

What makes someone successful on your team?

Organization, time management, and grit are three traits that make someone successful on the Business Development Team. Sales in general is definitely a rollercoaster ride and not every month is the same. As a BDR, staying even-keeled through both the good & tough times always leads to success!

Matt

Sr. Business Development Representative

How do you make yourself accessible to the rest of the team?

Being accessible requires self-awareness as a manager. I communicate consistently with my team that I’m available to help tackle issues remotely or in person. In the office, I sit in a visible area close to my team so that swinging by my desk to AMA feels casual. Ultimately, it’s about creating an environment where asking for help feels low stakes.

Rachael

Director of Sales Strategy

What's the biggest problem your team is solving?

Our mission is to build the future of cloud collaboration for video. Our challenge is to realize that mission with an application that is performant, fluid, and delightful to use, even when you’re working with massive amounts of media. Every day we come to work and ask how we can push the limits of what’s possible in a web application.

Sam

Director of Enterprise Product

What are Frame.io Perks + Benefits

Culture
Volunteer in local community
We offer 16 paid hours of Volunteer time each year to make sure that our employees feel empowered to volunteer wherever motivates them, and have a running list of opportunities to choose from.
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
We have a DE&I Core Team whose 10 members span across all our departments. This Core Team works on initiatives across the company to ensure we're working toward DE&I in every way possible.
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
Right now for ERGs, we have our Ladies of Frame.io group and our Frame.io Pride group and hope that employees will feel compelled to start more groups!
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Our Pet Insurance is through Nationwide, and there are options for 50%, 70%, or 90% reimbursement on eligible expenses
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Stocked Kitchen
Happy Hours
Pet Friendly
Recreational Clubs
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Frame.io offers employees professional development opportunities like annual individual budgets for training, onsite training courses, and the ability to attend job related conferences and seminars.
Diversity Program
Lunch and learns
Promote from within
Customized development tracks
Paid industry certifications
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