Warner Bros. Discovery
New York, NY
Hybrid

Sr. UX Researcher

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Description: 

Discovery hires the very best and brightest talent who are enthusiastic and passionate to fulfill the company’s mission of empowering people to explore their world and satisfy their curiosity.

In exchange for their talent and drive, employees are provided with an engaging, diverse workplace and the resources they need to learn, thrive and grow in their careers.

Job Summary

Discovery Inc. and its Digital division (discovery+ and GO apps and sites) are seeking a stellar Senior UX Researcher with a strong interest and knowledge of the media industry and digital landscape, to help establish a user-centered practice in a rapidly growing organization.

 

The Senior UX Researcher will lead research initiatives for complex services across multiple devices. They will define the approach and methods best suited for the need, to inform and evaluate current and new features, product and experiences in the streaming video space. 

 

Reporting to the User Experience team, this role will work across various product focus areas, collaborating daily with other researchers, designers and product managers to uncover unmet customer needs and understand interactions and behaviors

Responsibilities

  • Work proactively with the team to identify and anticipate research needs and opportunities, using creative research methods and co-design sessions to help define product roadmaps, vision, and strategy
  • Lead research project scoping activities and determine the appropriate qualitative and quantitative research methods to apply
  • Act as lead researcher or sole point-person for qualitative or quantitative research, end-to-end -- in the context of a collaborative environment with cross-functional teams
  • Ensure that research is set up ethically, in accordance with local laws and regulations
  • Ensure that research activities generate actionable insights and recommendations and that they reach their intended audience in the most appropriate format
  • Liaise with data scientists to combine quantitative data into relevant information to help guide product and design decisions
  • Identify and act on opportunities to operationalize the UX Research practice, which include the documenting of new standards and best practices
  • Manage the research insights repository, and best methods to maintain it relevant and visible to the broadest possible audience
  • Represent UX Research in team planning activities as needed, and mentor junior researchers. Be the voice of the customer in all aspects of the project cycle and as part of the larger organization

Requirements

  • Minimum 5 years of UX research, testing and survey design experience and at least 2 years in a team lead capacity 
  • Expert knowledge of qualitative and quantitative research methodologies and tools, with experience implementing them, as demonstrated through a portfolio of recent case studies 
  • Proven ability to plan and lead research activities, as a team lead and as an individual contributor, in a large organization
  • Expert story-teller and communicator (verbally, written) who knows how to tailor information for the audience to create the best possible impact
  • Strong organizational skills with the ability to act independently and responsibly
  • Team player and relationship builder with demonstrable ability to collaborate across teams 
  • Knowledge of consumer-level streaming video platforms and devices
  • In addition to expertise with Research tools, highly comfortable with Google Suite of products and digital collaboration tools such as Mural or equivalent 
  • BA/BS degree in Human-Computer Interaction, Psychology, Sociology, Anthropology, Cognitive Sciences, or equivalent practical experience.
  • Must have the legal right to work in the United States

 

Preferred Qualifications

  • Professional experience with subscription-based digital services, including but not limited to streaming audio and video
  • Experience with design-thinking methodologies 

Discovery Communications, Inc. is an equal opportunity employer. Discovery is committed to being an employer of choice, not just a good place to work, but a great and inclusive place to work. To that end, we strive to recruit and maintain a workforce that meaningfully represents the diverse and culturally rich communities that we serve. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disabled status or, genetic information.

We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including but not limited to all local Fair Chance Ordinances.

EEO is the Law
Pay Transparency Policy Statement
California Job Applicant Privacy Policy

If you are an individual with a disability and need an accommodation during the application process, please send an email request to [email protected]

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What are Warner Bros. Discovery Perks + Benefits

Warner Bros. Discovery Benefits Overview

Warner Bros Discovery offers a comprehensive set of benefits and perks to support employees in their personal and professional lives. Some program highlights include:

• Local medical, dental, and vision programs in many countries around the world.
• On-site wellness and fitness centers across several of our office locations.
• Family support programs. In the U.S., additional services include on-site childcare in certain offices, backup childcare services, family caregiver leave, adoption, surrogacy, and cryopreservation assistance, and more.
• Tools and resources to support the mental wellbeing of our employees and their dependents, including mental health counselors and 24/7 access to free, confidential support through our Employee Assistance Program administrators.
• Products and services to support financial wellbeing including financial planning tools, and a 401(k) savings plan in the U.S.
• Flexible work arrangements around the globe, allowing employees to better balance work and personal commitments.
• Global learning, leadership & organization programs to inspire, equip, and empower our people to thrive. These programs and resources are accessible to everyone at whatever stage they are in their career.

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Employee resource groups
Employee-led culture committees
Hybrid work model
In-person all-hands meetings
Summer hours
Employee awards
Flexible work schedule
Remote work program
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity manifesto
Diversity employee resource groups
Hiring practices that promote diversity
Diversity recruitment program
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Team workouts
Mental health benefits
Transgender health care benefits
Wellness days
Abortion travel benefits
Financial & Retirement
401(K)
401(K) matching
Company equity
Employee stock purchase plan
Performance bonus
Charitable contribution matching
Pay transparency
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Adoption Assistance
Company sponsored family events
Fertility benefits
Vacation & Time Off Benefits
Unlimited vacation policy
Paid volunteer time
Sabbatical
Paid holidays
Paid sick days
Flexible time off
Bereavement leave benefits
Company-wide vacation
Office Perks
Commuter benefits
Free snacks and drinks
Company-sponsored happy hours
Onsite office parking
Relocation assistance
Home-office stipend for remote employees
Meditation space
Mother's room
Onsite gym
Professional Development Benefits
Job training & conferences
Tuition reimbursement
Lunch and learns
Promote from within
Mentorship program
Continuing education stipend
Online course subscriptions available
Customized development tracks
Paid industry certifications
Personal development training
Virtual coaching services

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