Job Description We're looking for a UX Design Director for Rewards who will help set the direction, vision, and methodology across all of JP Morgan Chase digital rewards experiences. Reporting into the Managing Director, Head of Design for Benefits & Rewards, you will set the bar for quality by example and lead a team to develop and deliver compelling and impactful consumer experiences. This will require a strong point of view on design, hands-on creation of experiences, developing strategies for implementation within a complex ecosystem and building meaningful relationships within the organization. You will partner closely as a quad peer with Product, Engineering & Data & Analytics from conceptualization to commercialization while undertaking an aggressive transformation agenda, which builds on the success of existing teams and impactful consumer financial products, this leadership role requires a deep understanding of experience design for consumer-facing digital products and services of all kinds.
More than ever, consumers want to make the most of their money - but good deals, alone, aren't enough anymore. Chase's Rewards and Benefits Design Team combines our industry-leading consumer perks with modern, engaging, and rewarding digital experiences to bolster our customer loyalty. There's never been a better time to join our team!
About the Opportunity:
At Chase, we're proud to serve nearly half of America's households with a broad range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. Our company is built around making a real difference for our communities, doing what's right for our customers, providing our employees with the opportunity to define unique career paths and sharing ideas that will help propel us into the future.
The Design and Customer Experience (DCE) team, which this role sits within, is responsible for creating exceptional experiences for Chase's Consumer and Community Bank. We are a group of creative collaborators who are passionate about crafting experiences that have meaningful impact on the financial, physical, and emotional wellbeing of our customers.
This is an opportunity to join a dynamic team built to expand Chase's business ventures beyond core financial services. This team is focused on building the future of Chase's digital ecosystem capabilities by delivering customer experiences across the purchasing journey, while connecting our customers to numerous partner brands and benefits in ways that are intuitive, simple, and meaningful - all in service of our core mission to help customers make the most of their money.
Chase Rewards and Benefits is dedicated to driving real benefits for our customers, which leads to increased loyalty and increased revenue for the firm. Our ad solutions leverage our strong partner relationships, our 65mm customer base, and a robust Rewards program to both earn and redeem points which attracts, engages, and retains customers.
Authenticity, inclusion, growth, and a passion for designing delightful digital experiences are part of our core values. If you're nodding your head right now, you need to apply because you've found your posse.
About the Role:
As our next Executive Director of Design, you'll lead a cross-functional group of user experience designers, content designers, and UX researchers to create experiences that help millions of our customers make the most of their money so they can make the most of their lives.
We're looking for an experienced, broad-minded Executive Director of Design to help us evolve our design practice, improve quality, and scale our team. The Executive Director role is a crucial hub, working with senior leadership to understand product and experience strategy, collaborating with cross-functional peers to turn that strategy into a set of product design and development workstreams, and leading multiple, adjacent design teams in delivering on that strategy, maintaining high standards of quality, and ensuring users remain at the heart of all decisions.
Executive Directors manage Managers, establishing frameworks and practices for people management, and support direct reports through mentorship, professional development, and career-building.
As an Executive Director, you are the standard bearer for recruiting and hiring, working with Managers to maintain a high bar for talent, crucial as we continue to scale our organization.
Executive Directors that succeed have a strong diplomatic bent, using relationship skills to bring our product, data and analytics, and technology into the work, while upholding the values and quality standards in a stakeholder-rich environment.
What you'll do:

• Work with Product executive peers to scope and plan work across Products
• Build teams to tackle significant and strategic challenges
• Take UX and product strategy developed by more senior leaders and use that to organize and orient the work of your team
• Identify new opportunities for value creation
• Develop and articulate a compelling vision that teams rally around
• Hold team, and yourself, accountable for quality work; participates in critique and other review
• Shield the team from executive politics and randomization, maintaining their focus on the work
• Shift from people management to org management-some reports may be managers
• Success is primarily defined through process and quality results

Preferred Qualifications:

• Lead teams that shipped products
• Successfully managed moderate teams (5+ people)
• Prior work that demonstrates leadership ability in Experience Design, Content Design, or Experience Research
• Can plan and structure design work across product teams
• Persuasive communicator and storyteller; comfortable presenting to executive stakeholders
• Robust understanding of the business needs, and how design connects with it

If you've read through the details and made it this far, please apply! It's an exciting time to join, and we'd love to meet you.
About Us Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.
As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
Equal Opportunity Employer/Disability/Veterans
About the Team Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm's data sharing principles of security, customer control and convenience, and privacy.