JPMorgan Chase
New York, NY
Hybrid

User Experience Design VP -Web Platforms

Sorry, this job was removed at 11:04 p.m. (EST) on Thursday, April 20, 2023
Find out who's hiring in Greater NYC Area.
See all Design + UX jobs in Greater NYC Area
Apply
By clicking Apply Now you agree to share your profile information with the hiring company.

Job Description
Chase is looking for an experienced, broad-minded Senior Lead Product Designer to provide creative and strategic design leadership within Digital Channels. Design is core to the transformation of product development at Chase, operating as a peer and partner with Product Owners, Engineering, and stakeholders within the business. Financial management tools should demonstrate the same care and craft as consumer software, designed with contemporary user- and human-centered practices.
This transformation requires research and design influence and contributions at the highest organizational levels. Working alongside our Managing Directors, the Sr Lead Product Designer leads the largest and most impactful initiatives within Digital Channels, utilizing a facilitative leadership style with senior design, research, product, and engineering leaders
Though without formal direct reports, Senior Lead Product Designers must be comfortable and capable of leading multi-disciplinary teams across the full range of design practice, from up-front research, insights, and strategy, though to ideation, prototyping, and testing, and to delivery of final designs. They don't need to be expert at every step, but through their leadership and review, their teams execute at a high-level of quality.
Senior Lead Product Designers are expected to be strong partners with senior Product Owners and Engineer Leads, developing product and business strategy, which informs prioritization, planning, and decisions across multiple product teams.
Job Responsibilities

  • Advocate for the users' perspective when collaborating with Product Managers and Engineers to plan roadmaps, gather requirements, and structure the work
  • Drive creation of new product and business strategy at the intersection of user needs and business goals
  • Set expectations within the design teams to standards of quality, and creative direction and synthesize complex, interdependent, sometimes competing needs, and identify core issues and develop solutions to strive for balance between user need and meet business goals
  • Contributes to the creation of visions ("north stars") that make strategy concrete and be an advocate for Accessibility and Inclusive Design practices
  • Work in a fast-paced environment to create strategic design concepts for the visions along with hands-on creation to develop and enhance existing experiences through effective artifacts (from customer journeys and ecosystem maps to design prototypes, wireframes, and the deliverables of final visual design specs)
  • Lead multiple, parallel teams in the design and re-design of end-to-end experiences across our Digital Channels offerings and oversee upfront user research to better understand user needs and behaviors, and usability testing to see how your solutions work for users, in collaboration with Experience Researchers
  • Advance Chase's practice in craft capabilities, internally through mentorship and training, externally through writing and conference presentations


Required qualifications, capabilities, and skills

  • Ability to lead the delivery of successful shipped products and be able to direct self and others in both planning and structuring the work, and executing on expected levels of quality
  • Experience leading a program of work through full product development cycles in discovery, concepting, prototypes, specifications, and enablement and significant experience with user-centered and human-centered design approaches
  • Prior work involves leading collaboration with design teams (with other designers, User Experience (UX) researchers, and content designers) and cross-functional team, senior product managers and engineering leads
  • Expertise in Interaction Design, and strength in Visual/User Interface (UI) Design and Information Architecture and proficiency in adjacent skills such as User Research, Prototyping, and Service Design
  • Experience driving new business thinking and strategy through their user-centered design work and the ability to explain designs with rationale rooted in user needs and business goals
  • Proven understanding of the relationships between cross-platform paradigms (responsive web, native mobile, tablet), interaction behaviors of native operating systems (iOS & Android) and Technology
  • Exceptional skills with standard User Experience (UX) software such as Figma and Sketch and the ability to show how their understanding of technical constraints and opportunities informed design solutions; familiar with HTML, CSS, and JavaScript


About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.
As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm's data sharing principles of security, customer control and convenience, and privacy.

See More
Apply Now
By clicking Apply Now you agree to share your profile information with the hiring company.

What are JPMorgan Chase Perks + Benefits

Culture
Volunteer in local community
Partners with nonprofits
Diversity
Diversity employee resource groups
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Employee stock purchase plan
Performance bonus
Child Care & Parental Leave Benefits
Generous parental leave
Family medical leave
Vacation & Time Off Benefits
Generous PTO
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Professional Development Benefits
Tuition reimbursement

More Jobs at JPMorgan Chase

Apply Now
By clicking Apply Now you agree to share your profile information with the hiring company.
Learn more about JPMorgan ChaseFind similar jobs like this