Job Description
We are looking for a Senior User Experience Design Lead to join our growing Digital Customer Experience team, where you will be working alongside our Managing Directors, the Sr. Product Design Lead, leads large and impactful initiatives within Small Business, utilizing a facilitative leadership style with senior design, research, product, and engineering leaders. A Senior Experience Design Lead, you are comfortable and capable of leading multi-disciplinary teams across the full range of design practice, from up-front research, insights, and strategy, though to ideation, prototyping, and testing, and to delivery of final designs. Leveraging your partnerships with Product Management and Engineering Leads, you will help develop the product and business strategy to inform the prioritization, planning, and decisions across multiple product teams
Job Responsibilities

• Advocate for the users' perspective when collaborating with Product Managers and Engineers to plan roadmaps, gather requirements, and structure the work
• Drive creation of new product and business strategy at the intersection of user needs and business goals
• Lead multiple, parallel teams in the design and re-design of end-to-end experiences across our small business offerings
• Oversee upfront user research to better understand user needs and behaviors, and usability testing to see how your solutions work for users, in collaboration with Experience Researchers
• Communicate expectations within the design team for standards of quality through creative direction and critique
• Contributes to the creation of visions ("north stars") that make strategy concrete
• Create strategic design deliverables such as strategy decks, customer journeys, visions of future experiences and evangelize these cross-product "blueprints" across teams
• Diagram overarching structure of omnichannel experience
• Lead design team in delivering end-to-end experience
• Advocate for Accessibility and Inclusive Design practices
• Prepare design team members for presenting their work to others
• Support recruiting processes, reaching out to potential candidates, conducting technical assessment of candidates' design craft capabilities
• Advance Chase's practice in craft capabilities, internally through mentorship and training, externally through writing and conference presentations

Required Qualifications, Capabilities, and Skills

• Degree in relevant design discipline (e.g., Interaction Design, HCI, User Experience Design), certification from credible bootcamp or similar accelerated learning program, or equivalent work experience
• Lead the delivery of successful shipped products
• Can direct self and others in both planning and structuring the work, and executing on expected levels of quality
• Experience leading a program of work through full product development cycles in discovery, concepting, prototypes, specifications, and enablement
• Significant experience with user-centered and human-centered design approaches
• Prior work involves leading design teams (with other designers, UX researchers, and content designers) and cross-functional collaboration with senior product managers and engineering leads
• Expertise in Interaction Design, and strength in Visual/UI Design or Information Architecture
• Intermediate proficiency in adjacent skills such as User Research, UX Writing, Prototyping, and Service Design
• Strong facilitation skills and experience employing a variety of methods and techniques to run complex design-led workshops
• Has driven new business thinking and strategy through their user-centered design work
• Able to show how their understanding of technical constraints and opportunities informed design solutions; familiar with HTML, CSS, and JavaScript

About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.
As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm's data sharing principles of security, customer control and convenience, and privacy.