JPMorgan Chase
New York, NY
Hybrid

User Experience Design, VP

Sorry, this job was removed at 11:05 p.m. (EST) on Friday, March 31, 2023
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Job Description
Job Summary
JP Morgan Chase is extremely dedicated to creating customer-centric experiences to put more power and knowledge into the hands of our customers. We are looking to lead innovation by creating a best-in-class virtual assistant to be a financial partner to our customers. As a Senior Conversation Designer you will collaborate across disciplines in a high-speed environment to turn requirements into impactful conversational experiences in finance that tap into how we as people are hard-wired to communicate and interact in the digital world.
Job Responsibilities

  • Design high impact conversational experiences for Chase customers that span devices, channels, and modalities
  • Create design deliverables, including bot personas, sample dialogs, and conversation flow diagrams
  • Identify new conversational patterns and maintain documentation for future application
  • Draft content for conversational experiences and collaborate closely with content strategists to match brand and product standards
  • Understand and be able to design in tandem with the capabilities of Natural Language Understanding and AI for optimal recognition
  • Coordinate with user experience researchers to perform impactful research efforts across design phases, and translate insights into actionable recommendations and designs
  • Collaborate with developers and tech partners to ensure designs are correctly translated into build


Required Qualifications, Skills and Capabilities

  • 5-7 years diverse experience working in the Conversation Design, User Experience Design, or Content Strategy
  • Bachelor's degree or equivalent related experience
  • Deep understanding in design thinking methodologies and practices
  • Deep understanding & application of Conversation Design best practices
  • Proficient understanding of AI design & Natural Language Processing
  • Effective time-management and cross-collaboration skills
  • Experience using conversation design tools like BotMock or Voiceflow, or experience using virtual assistant platforms like IBM Watson, Kore.AI, or DialogFlow


Preferred Qualifications

  • Experience creating conversational experiences in the realm of finance and banking
  • Familiarity with Jira and Agile development processes


About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.
As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm's data sharing principles of security, customer control and convenience, and privacy.

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What are JPMorgan Chase Perks + Benefits

Culture
Volunteer in local community
Partners with nonprofits
Diversity
Diversity employee resource groups
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Employee stock purchase plan
Performance bonus
Child Care & Parental Leave Benefits
Generous parental leave
Family medical leave
Vacation & Time Off Benefits
Generous PTO
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Professional Development Benefits
Tuition reimbursement

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