User Experience Researcher

| Greater NYC Area
Sorry, this job was removed at 4:55 p.m. (EST) on Wednesday, May 9, 2018
Find out who's hiring in Greater NYC Area.
See all Design + UX jobs in Greater NYC Area
Apply
By clicking Apply Now you agree to share your profile information with the hiring company.

About LearnVest

LearnVest is redefining the American approach to personal finance. Our planners leverage financial technology to create simple, affordable, realistic plans for anyone who wants to feel confident about their money and optimistic about the future.

Since launching in 2010, LearnVest has been one of the premier financial technology companies in the country, helping thousands of people make progress on their financial goals. LearnVest was acquired by Northwestern Mutual in 2015 and is now scaling its technology and personal finance approach to help millions of people across both the LearnVest and Northwestern Mutual brands. 

Job Description 

The User Experience Researcher is part of a growing UX Research team that will report to LearnVest’s Research Director. The right candidate will be a champion for our users by bringing their perspective to the table through sound research and knowledge of User Centered Design practices. The role will require practical execution of research in both primary and support roles. Success will not be measured solely by the number of deliverables produced but rather by advocating for our users and ensuring that user needs are at the forefront of discussions and decisions made. 

Responsibilities

  • Interface with product, design, and development teams to raise awareness of user needs, pain points, and behaviors
  • Understand stakeholder research needs and identify the right research methodologies to address them
  • Fully execute research projects from initial kick off to fielding/interviewing to sharing findings as a primary researcher
  • Develop UX Research artifacts including proposals, moderator’s guides, and results summaries
  • Synthesize research findings elegantly and efficiently
  • Empower colleagues in the organization by supporting them in their own research efforts
  • Identify unmet research opportunities that can add value and efficiently execute them
  • Recruit and maintain lists of targeted research participants from internal and external sources
  • Serve as a source of user knowledge for the organization

 Requirements

  • 2+ years of experience conducting formal research
  • An obsession with understanding how to make amazing experiences for human beings
  • Degree in HCI, interaction design, cognitive psychology, social science, statistics or a related field
  • Practical knowledge of qualitative and quantitative research techniques like usability testing and surveys
  • Experience with UX Research tools like the OptimalSort, Treejack, UserZoom, UserTesting.com, or other research tools
  • Experience with Qualtrics, SurveyMonkey, or other survey platforms
  • Basic knowledge of statistics and data analysis
  • Willingness to challenge the status quo when it comes to addressing the needs of users
  • Fluency with personas and segmentation
  • Enthusiasm in ambiguity and uncertainty
  • Comfort operating autonomously

 Bonus Skills

  • Experience documenting user journeys
  • Data analysis techniques such as Pivot Tables
  • Familiarity with project management platforms like Asana, Trello, JIRA, or Microsoft Project

 Benefits

  • Fully stocked snacks, beer fridge, cold brew kegs, frequent catered lunches, company dodgeball team, and whiskey hours
  • Tuition reimbursement, commuter plans, and paid time off
  • Highly competitive compensation that include base salary plus bonus
  • Medical/Dental/Vision plans, Matching 401(k), pension program
Read Full Job Description
Apply Now
By clicking Apply Now you agree to share your profile information with the hiring company.

Location

41 East 11th Street, 2nd Floor, New York, NY 10003

Similar Jobs

Apply Now
By clicking Apply Now you agree to share your profile information with the hiring company.
Learn more about LearnVestFind similar jobs