User Experience (UX) Architect - NYC

You are the voice of the people. In all of your interactions — with clients, project managers, designers, engineers, and more — you’ll advocate for what users want, need, and expect from the products we create. You’re innovative, quick-thinking, and eager to learn more about what’s happening in the interactive space. Your UX design skills are top-notch, and you have a knack for making the complex clear.

Work you’ll do

● Work with our clients to understand their business requirements in the broader context of their digital strategy and advocate for the customer by developing intuitive interactions and easy-to-use interfaces

● Work closely with project managers, design, engineering, and quality assurance

● Bring user-centered design (UCD) process methods to digital solutions from concept to launch

● Clearly articulate and defend your design decisions in front of teams and clients

● Identify and execute on the best methods for user research and testing within client constraints

● Work within agile methodology

● Provide strategic solutions for early stage project planning

● Independently deliver on projects and work with others on teams 

● Help the team plan and run effective client workshops and client stakeholder meetings

● Facilitate effective decision-making with clients

● Design and deliver wireframes, user stories, user journeys, mockups and prototypes optimized for a wide range of devices and interfaces 

● Monitor and have knowledge of wider industry UX trends and relevant technology trends

The team

Commercial Excellence & Experience

Our Commercial Excellence & Experience team focuses on designing and implementing sales and service experiences, capabilities, and architectures to bring customer strategies to life. Our ambition is to be the best in the world at driving customer transformation through the development of clever commercial strategies, distinctive experiences, and the application of digital technologies. We help make the “creative digital consultancy” real and in doing so, make new markets.

 

Professionals will serve our clients through the following types of work:

• Sales Excellence & Service Excellence | delivers sales and service strategies and plans, operating model definition, incentive design and implementation, and operations support for digitally-enabled sales, channel, and customer service capabilities

• Digital Experience | creates engaging omni-channel digital experiences across web, mobile, AR/VR, voice, gesture, IoT, and video

• Flexible Consumption | the commercial strategy, operating model definition, and capability delivery of subscription/flexible consumption business models

• Digital Foundry | a flexible, end-to-end delivery model emphasizing innovation and disruption

• DigitalMix | an integrated set of platforms to enable business re-platforming

You bring

● Seven+ years of design experience in a consulting or in-house environment

● A strong portfolio that demonstrates your experience, storytelling and design presentation skills

● Demonstrated experience in planning for and delivering experience projects 

● Experience in reviewing existing systems and processes to identify UX issues and develop UX recommendations

● Experience in UX research, including planning, designing and facilitating user sessions and client workshops, analyzing findings and articulating results

● Experience in UX design, including information architecture, user and screen flows, conceptual and detailed wireframing and prototyping

● Experience with modern design tools like Sketch, Axure, Principle, Framer and InVision

● Ability to work independently as well in a highly collaborative, team-based environment

● A clear passion and enthusiasm for learning and pursuing your expertise, constantly challenging the definition of what makes good user experience

● Strong written and verbal communication skills

● Willingness to travel up to 30 percent

Bonus points

● Experience with conversational UI

● Experience in augmented, virtual or mixed reality

● Motion design