User Researcher at Moda Operandi

| Greater NYC Area
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This role will work across Product Squads and will report to a Senior member of the Product Management team.

 What You'll Do: 

  • Evolve our process for organizing User Research and testing across multiple Product Squads and multiple User Researchers, ensuring an appropriate prioritization of projects and creating and managing short- and long-term research plans.
  • Collaborate with Product Managers and Product Designers to define product and design goals, then design testing methodology, timeline, and scope to investigate those questions.
  • Source participants for user testing and handle logistics and schedules around live testing.
  • Conduct user testing on design mockups, prototypes, and finished products and features supplied by the Product Squads.
  • Compile and present learnings to the relevant stakeholders in a clear and actionable way they can use to design product improvements.
  • Evolve Moda’s existing user-experience testing infrastructure to ensure conducting virtual, field, and in-office user testing is seamless, efficient, and easy to analyze and report on.
  • Conduct qualitative and quantitative research using a range of tools and approaches (e.g. interviews, ethnography, card sorting, surveys) to answer Product and UX questions and produce new insights.
  • Help to formulate research documentation to better understand Moda -specific user behavior.
  • Document and track learnings gathered through testing and research so insights can easily be referenced and applied for future projects.

What We're looking for

  • 4+ years of User Research and Testing experience
  • Experience writing and conducting user interviews
  • Experience designing and conducting user testing
  • Experience distilling information from diverse interviews and reporting in a concise and actionable way
  • Experience developing processes to organize work across multiple people and teams
  • Strong quantitative, analytical, and problem-solving skills
  • Ability to work collaboratively in a team environment
  • Exceptional communication and storytelling skills
  • Self Starter; ability to act autonomously
  • Constant attention to detail
  • Can provide work samples focused on UX Research and Testing
  • Bonus: Degree in Human/Computer Interaction or Psychology, or equivalent experience
  • Bonus: Experience with remote and in-person user testing methodologies 

The job description is to be used merely as a guide of expectations rather than an exhaustive list of all duties and competencies. All requirements and skills are subject to change as business needs evolve. 

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Location

New York, NY 10013
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