OkCupid’s Product Team is looking to hire a curious and empathetic User Researcher!
As a User Researcher at OkCupid, you’ll have the opportunity to dig deep into the experiences and behavior of a vast and diverse user base: online daters. You’ll be responsible for conducting research projects throughout the design and development process, from discovery to evaluative research. As you work to uncover pain points, unmet needs and opportunities throughout the development cycle, you will work closely with designers and PMs to communicate findings and advise on product changes. You’ll also support the lead user researcher in growing and further professionalizing the operations of the research practice at OkCupid. Our team is mighty and lean, so you’ll be conducting research that will directly influence key features in our product roadmap and shape the face of dating in the U.S. and beyond. Some of our recent research projects have included understanding how people navigate dating in the ever-changing landscape of COVID19 and the needs of a new generation of people outside the U.S. who have some choice over who they date for the first time.
This role will report to the Senior User Researcher. This position will be fully remote until April 2021, but candidates should ultimately be located or willing to relocate to New York City.
We’re open to mid-level candidates for this position.
You’ll love it here if you are:
-Passionate about helping people seek connections globally
-Empathetic to a diverse and global user base with differing needs
-Excited about being one of the key voices of the users amongst our team
-Creative and flexible in your approach to answering questions
-See the integration of qualitative insights as a long game to win hearts and minds
Some things you'll do:
-Deploy a wide range of primarily qualitative methodologies with minimal guidance.
-Create discussion guides and moderate interviews.
-Partner with product managers and designers on projects to advise on product changes.
-Partner with analysts to make sense of large-scale datasets alongside qual insights.
-Generate actionable insights and recommendations based on data analysis.
-Communicate findings to various stakeholders to inform iteration on designs.
-Recruit and schedule interview participants.
-Support the lead researcher in growing the user research practice at OkCupid.
-Masters or PhD in Human Computer Interaction, Cognitive Psychology, Information Science, Anthropology, Sociology, STS, or related technical field.
Or Bachelors in related field and 1-2 years of experience working within the user research field.
-Experience moderating interviews
-Strong written and verbal communication skills.
-Collaborative mindset and willingness to learn from team members.
-Experience conducting discovery research and testing features with participants outside the U.S.
-Experience working with certain quantitative methods, including survey design, and statistical analysis.
What’s in it for you?
- Competitive salary and full benefits, including Medical, Dental, Vision, and 401k
- Workstation and tools of your choice
- Paid attendance to conferences
- Daily complimentary catered lunch from some of NYC’s top restaurants, and an endless supply of snacks & drinks
- Company funded happy hours/events
- Discounted membership to some amazing NYC facilities including Chelsea Piers Gym
- Generous maternity and/or paternity leave and contributions towards fertility preservation
- A sunny office full of incredibly curious and friendly people
OkCupid is an equal opportunity employer. We celebrate diversity and are deeply committed to fostering an inclusive environment for all employees.
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