User Researcher

| Greater NYC Area
OkCupid’s Product Team is looking to hire a curious and empathetic User Researcher!
As a User Researcher at OkCupid, you’ll have the opportunity to dig deep into the experiences and behavior of a vast and diverse user base: online daters. You’ll be responsible for conducting research projects throughout the design and development process, from discovery to evaluative research. As you work to uncover pain points, unmet needs and opportunities throughout the development cycle, you will work closely with designers and PMs to communicate findings and advise on product changes. You’ll also support the lead user researcher in growing and further professionalizing the operations of the research practice at OkCupid. Our team is mighty and lean, so you’ll be conducting research that will directly influence key features in our product roadmap and shape the face of dating in the U.S. and beyond. Some of our recent research projects have included understanding how people navigate dating in the ever-changing landscape of COVID19 and the needs of a new generation of people outside the U.S. who have some choice over who they date for the first time.
This role will report to the Senior User Researcher. This position will be fully remote until April 2021, but candidates should ultimately be located or willing to relocate to New York City.
We’re open to mid-level candidates for this position.
You’ll love it here if you are:
-Passionate about helping people seek connections globally
-Empathetic to a diverse and global user base with differing needs
-Excited about being one of the key voices of the users amongst our team
-Creative and flexible in your approach to answering questions
-See the integration of qualitative insights as a long game to win hearts and minds
Some things you'll do:
-Deploy a wide range of primarily qualitative methodologies with minimal guidance.
-Create discussion guides and moderate interviews.
-Partner with product managers and designers on projects to advise on product changes.
-Partner with analysts to make sense of large-scale datasets alongside qual insights.
-Generate actionable insights and recommendations based on data analysis.
-Communicate findings to various stakeholders to inform iteration on designs.
-Recruit and schedule interview participants.
-Support the lead researcher in growing the user research practice at OkCupid.
Minimum Qualifications:
-Masters or PhD in Human Computer Interaction, Cognitive Psychology, Information Science, Anthropology, Sociology, STS, or related technical field.
Or Bachelors in related field and 1-2 years of experience working within the user research field.
-Experience moderating interviews 
-Strong written and verbal communication skills.
-Collaborative mindset and willingness to learn from team members.
Preferred Qualifications
-Experience conducting discovery research and testing features with participants outside the U.S.
-Experience working with certain quantitative methods, including survey design, and statistical analysis.

What’s in it for you?
- Competitive salary and full benefits, including Medical, Dental, Vision, and 401k
- Workstation and tools of your choice
- Paid attendance to conferences
- Daily complimentary catered lunch from some of NYC’s top restaurants, and an endless supply of snacks & drinks
- Company funded happy hours/events
- Discounted membership to some amazing NYC facilities including Chelsea Piers Gym
- Generous maternity and/or paternity leave and contributions towards fertility preservation
- A sunny office full of incredibly curious and friendly people
OkCupid is an equal opportunity employer. We celebrate diversity and are deeply committed to fostering an inclusive environment for all employees.

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Technology we use

  • Engineering
    • C++Languages
    • GolangLanguages
    • JavascriptLanguages
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    • PythonLanguages
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    • SwiftLanguages


We're located in Chelsea. We have beautiful Hudson River views, we're close to Chelsea Market, and yet we're off the beaten path of touristy NYC.

An Insider's view of OkCupid

What’s the vibe like in the office?

The vibe at OkCupid is better than anywhere I have ever worked. By far. If I had to describe it in a few words, I would say it is: challenging, collaborative, exciting, flexible, innovative, motivating and supportive.

Michael Kay

Global Communications Manager

What's the biggest problem your team is solving?

The technical debt associated with legacy infrastructure and software can be difficult to overcome and is often ignored. The backend team is excited to be working on modernizing our whole backend infrastructure from the ground up! This provides significant learning opportunities to become familiar with bleeding edge technologies.

Taylor Dean

Senior Software Engineer - Backend

How do your team's ideas influence the company's direction?

OkCupid puts data at the heart of every product decision we make. Whether we're designing experiments, uncovering patterns in dating behavior, or designing algorithms to help people find love, we directly impact the future of the company. Novel insights are shared across the company and can drive product decisions of all sizes.

Nick Aldershof

Manager, Analytics

How do you collaborate with other teams in the company?

As a member of the marketing team, I work with all the value streams in varying capacities daily. And a great thing about OkCupid is there's a lot of transparency - every week team updates are sent out, and every other week we hold demos so each person can have a better understanding of what their colleagues are focused on.

Jane Reynolds

Associate Director, Product Marketing

What are OkCupid Perks + Benefits

Friends outside of work
Eat lunch together
Daily stand up
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Mean gender pay gap below 10%
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Dental preventive, restorative and orthodontia care for you and eligible dependents.
Vision Benefits
Vision exam and corrective care for you and eligible dependents.
Health Insurance Benefits
Health care preventive and illness coverage for you and your eligible dependents.
Life Insurance
Basic Life Insurance, Basic Accidental Death & Dismemberment (AD&D) Insurance, Supplemental Life Insurance, Supplemental (AD&D) Life Insurance
Pet Insurance
Retirement & Stock Options Benefits
Our 401(K) is managed by Charles Schwab
401(K) Matching
Match Group matches 100% of the first 10% of pre-tax contributions you make up to a maximum of $8,400. New employees will be fully vested in the Company match following 2 years of employment.
Performance Bonus
Match charitable contributions
We will match donations to eligible charities dollar for dollar (up to $5,000) after three months of full-time employment.
Child Care & Parental Leave Benefits
Generous Parental Leave
We encourage both moms and dads to take an active role in their family lives, to truly bond with their child. We offer 16 weeks to all birthing parents and 12 weeks to all non-birthing parents.
Vacation & Time Off Benefits
Generous PTO
3 weeks paid vacation, if less than 2 years. 4 weeks paid vacation for 2+ years. 5 weeks paid vacation for 4+ years.
Paid Volunteer Time
Our employees receive 8 hours per year of paid volunteer time.
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
We cover up to $260 in monthly transportation expenses--for all major commuter lines, parking garages, and ride-share apps. You are eligible to join after your first paycheck!
Company Outings
We have company outings on a quarterly basis along with with Summer and Holiday parties.
Free Daily Meals
We provide free breakfast on Friday, free catered lunch Mondays - Wednesdays and order Seamless on Thursdays.
Stocked Kitchen
We've got snacks everywhere! We're like a Whole Foods with tons of options for everyone.
Happy Hours
We host happy hours either in the office or in the neighborhood. We've got a lot to celebrate in our line of work!
Pet Friendly
We're definitely dog friendly, so feel free to bring your pup in on occasions!
Professional Development Benefits
Job Training & Conferences
We offer employees professional development opportunities like an annual individual budget for training and the ability to attend job related conferences and seminars.
Lunch and learns
We like to learn and we like to eat!
Cross functional training encouraged
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