UX Research Manager

| Greater NYC Area

Squarespace is a design-centric product company at heart, always striving for our products to enable anyone to tell their story to the world beautifully. Squarespace is looking for a hands-on, strategic-minded research leader to help us take our research program to the next level.


At Squarespace, we make beautiful products to help people with creative ideas succeed. You’ll study our user base of approximately two million entrepreneurs, artists, and creative professionals, who inspire us every day. You will create the research strategy while building a research team and working closely with interdisciplinary team members across the company, who will be hungry both for your research insights, and for your leadership in establishing and implementing a strategic vision for how user research will make Squarespace better. You’ll also be a capable researcher, with diverse and deep methods experience, blending qualitative and quantitative methods to tell a complete picture of our customer base.

This role reports to the Director, Product Design in New York.

RESPONSIBILITIES 

  • Hire and lead a team of researchers to identify and explore new opportunities, help design and implement new products and help Squarespace keep customers at the center
  • Establish the UX research vision for our products, partnering with department heads to ensure agreement 
  • Share tangible findings and prioritized recommendations regularly ensuring outcomes align to business goals
  • Build our own research toolkit including interviews, surveys, concept studies, usability testing, ethnographic observations, card sorting, participatory design, etc.
  • Build, grow, and nurture partnerships with product managers, designers, data scientists, customer operations, and engineers
  • Identify and act upon opportunities to support customer success and business goals through compelling user research
  • Get your hands dirty by conducting and creating impact from your hands-on research
  • Mentor colleagues across the company in conducting effective customer research, from guerrilla to formalized

QUALIFICATIONS

  • 7+ years experience in user research. 3+ years experience managing research teams
  • Experience hiring and developing effective UX research teams
  • BA/BS in HCI, Cognitive Science, Experimental Psychology, or other related field.
  • Broad and deep understanding of qualitative and quantitative UX research methods, and experience with when and how to apply different methods
  • Comfortable presenting to groups, creating compelling stories from data, and building relationships across interdisciplinary partners
  • A genuine passion for finely-crafted user experiences that are both elegant and usable
  • Establish and evangelize research best practices and processes across the discipline 
Read Full Job Description

Technology we use

  • Engineering
    • C++Languages
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • ScalaLanguages
    • SwiftLanguages
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • Backbone.jsFrameworks
    • Ember.jsFrameworks
    • HadoopFrameworks
    • SparkFrameworks
    • SpringFrameworks
    • KubernetesFrameworks
    • DockerFrameworks
    • HiveDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • PostgreSQLDatabases
    • RedshiftDatabases
    • KafkaDatabases
    • PrestoDatabases

Location

Squarespace is headquartered in the West Village of Manhattan, within walking distance from the 1, A, C, E, B, D, F, and M trains.

An Insider's view of Squarespace

What are some social events your company does?

In the past we've had trivia nights, talent shows, and video game tournaments. My background is actually in theatre, so amazingly had the opportunity of taking to the microphone and hosting some of the events here.

Jose Paz

Community Manager

What kinds of technical challenges do you and your team face?

Our team’s mission is to configure, integrate, automate, and report on all HR systems. This means we are constantly trying to do things no one has ever done before. Some of the challenges we regularly encounter are hacking together system integrations, implementing controls to ensure data integrity, and manual task automation for our users.

Paul

People Tech Manager

How has your career grown since starting at the company?

As the Data Engineering team has grown, I've become a team lead and learning lots of new technologies, such as Postgres and Airflow.

Polina

Senior Software Engineer

What are some social events your company does?

The company holiday party is a pretty big social event. Each location has one and I’ve crashed three of the four parties in Ireland as well. At this point, if I don’t go to the Dublin holiday party, I might get messages asking if I’m okay.

Vishal

Team Lead, Product Support

What are Squarespace Perks + Benefits

Squarespace Benefits Overview

We take care of our employees in more ways than one. We offer competitive medical, dental, and vision for our employees and their dependents. We also offer up to 18 weeks of paid parental leave, daily gourmet lunches, and seasonal wellness programming, including meditation, yoga, and nutritionist sessions at the office. And so many snacks.

Culture
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Game Room
Stocked Kitchen
Happy Hours
Pet Friendly
Recreational Clubs
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Cross functional training encouraged
Online course subscriptions available
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