UX Researcher at Grubhub
We’re all about connecting hungry diners with our network of over 300,000 restaurants nationwide. Innovative technology, user-friendly platforms and streamlined delivery capabilities set us apart and make us an industry leader in the world of online food ordering. When you join our team, you become part of a community that works together to innovate, solve problems, grow, work hard and have a ton of fun in the process!
Why Work For Us
Grubhub is a place where authentically fun culture meets innovation and teamwork. We believe in empowering people and opening doors for new opportunities. If you’re looking for a place that values strong relationships, embraces diverse ideas–all while having fun together–Grubhub is the place for you!
Grubhub Design is looking for a talented UX Researcher to help surface our customers’ underlying motivations and jobs to be done. You will work with a team of world-class researchers, designers and product managers with a passion for connecting hungry bellies with local restaurants.
We believe research and design are a part of every product decision and can have a measurable impact for our customers & the business. Our design and research team is close-knit and highly collaborative – combining research, data and critique to inform product and design decisions that impact and shape products into highly usable and effortless experiences.
Working with collaborators in design and product, this researcher will help surface opportunities to create a best-in-class diner experience—on and off our platform. As a UX Researcher, you will be expected to identify best approaches to complex problems, design research plans, manage recruits, moderate studies, and generate actionable insights.
The Impact You Will Make
- Work closely with designers, product managers, and developers to identify research topics and plan usability testing across multiple devices and platforms, finding opportunities to further improve the user experience
- Design, recruit and moderate user feedback sessions regularly (both in-person and remote)
- Use a variety of research methods—both generative and evaluative—and tools to best reach the goals of each project in order to provide rich, actionable insights
- Communicate research findings and prioritized recommendations to internal stakeholders in a clear and compelling way
What You Bring to the Table
- Minimum experience of 3 years with numerous user research methods, including in-person and remote moderated one-on-one sessions, concept testing, surveys, card sorting, iterative prototype testing, contextual inquiry, A/B testing, etc.
- Experience conducting research across a variety of devices and platforms (desktop, smartphone, tablet)
- Excellent communication, presentation, interpersonal and analytical skills and ability to multitask multiple projects at a time
- Comfortable working both collaboratively and independently in a fast-paced, quick turnaround environment
- Bachelor’s degree required; advanced degree preferred in research, psychology, social science or a related field
- Essential soft skills required include a bias for action, a tendency to assume positive intent, and the ability to pivot quickly in a rapidly evolving market
And Of Course, Perks!
- Flexible PTO. Grubhub employees enjoy a generous amount of time to recharge.
- Health and Wellness. Excellent medical benefits, employee network groups and paid parental leave are just a few of our programs to support your overall well-being.
- Competitive Pay. You’ll receive a competitive base salary with eligibility for generous incentives, bonuses, commission or RSUs (role-specific).
- Learning and Career Growth. Your personal and professional development is a priority at Grubhub. We empower you to be a leader and grow your career through training, coaching and mentorship opportunities.
- MealPerks. Get meals on us! Our employees get a weekly Grubhub credit to enjoy and support local restaurants.
- Fun. Every Grubhub office has an employee-led Culture Crew that connects people through fun, meaningful events and initiatives like Wellness Wednesdays, Slack competitions and virtual happy hours!
- Social Impact. At Grubhub we believe in giving back through programs like the Grubhub Community Relief Fund and donating $1 million to the Equal Justice Initiative in 2020. Employees are also given paid time off each year to support the causes that are important to them.
- COVID-19 Response. All of our employees are currently working from home and will be for the foreseeable future. We look forward to seeing everyone in-office when it’s safe to return.
Grubhub is an equal opportunity employer. We welcome diversity and encourage a workplace that is just as diverse as the customers we serve. We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. If you’re applying for a job in the U.S. and need a reasonable accommodation for any part of the employment process, please send an email to [email protected] and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address.