UX Researcher
Our Mission
Zocdoc is the tech company at the beginning of a better healthcare experience. Every day, we are driven by our mission to give power to the patient, building products and services that simplify and streamline the overall healthcare journey for patients and providers, delivering the modern healthcare experience they expect and deserve.
Healthcare moves slow. We move fast. Patients deserve speed and convenience.
The safety and health of our employees is our top priority. As such, our return to office plan will follow a phased approach, working towards a hybrid model. In late 2021 we opened our NYC office for colleagues on Wednesdays and Thursdays. This is entirely voluntary and includes all of our regular in-office perks such as free lunch. NOTE: due to Omicron our offices are temporarily closed. Learn more about our return to office philosophy, plans, and updates here!
Your Impact on our Mission
As a UX Researcher you will be responsible for conducting research, synthesizing insights, and sharing your findings. Your aim will be to uncover and share the insights that help Zocdoc teams understand how people think about and experience healthcare, so that we can build products and services that address vital and unmet needs. You’ll collaborate with designers, product managers, engineers, and other researchers to make that happen.
Recent user research has focused on how people are responding to COVID, how they think about and use telemed, and how bias affects healthcare and how we might respond. There is still far more to learn, so you’ll have an opportunity to make a big impact here, and we expect you to.
You’ll enjoy this role if you are...
- Interested in people and have a desire to help improve their healthcare experiences
- A humble, life-long learner who operates with a growth mindset
- Highly collaborative and motivated by working with a range of different teams
- Someone who is willing to change how colleagues think
Your day-to-day is…
- Helping to design and plan research, primarily qualitative but occasionally quantitative, such as surveys
- Conducting and leading research sessions
- Synthesizing research findings
- Crafting the insights and stories that help convey the findings
- Communicating insights and recommendations
- Working closely with designers and product managers
- Coaching collaborators in research best practices
You’ll be successful in this role if you have…
- Two or more years of experience in UX research
- A capability for thoughtful and patient listening
- Experience creating UX documents such as user archetypes and journey maps
- Excellent communication skills, both verbal and visual
- Comfort working with a range of co-workers, including designers, product managers, engineers, and executives
- A passion for improving healthcare, helping people, and the role empathy plays in creating great products
- Ideally, experience working on consumer-facing products
Benefits:
- Unlimited PTO
- 100% paid employee health benefit options
- Catered lunch everyday along with snacks (when back in office)
- Parental leave
- Cell Phone reimbursement
- Commuter Benefits
- Convenient Soho location
About us
Zocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.
Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better. We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.
