Stack Overflow exists to serve developers. Whether we’re helping developers get answers to their questions or find a new job, we build products that make millions of developers’ lives better every day. As a UX researcher, you’ll have a major impact on how we build products by equipping our product teams with insightful, actionable user research.
You’ll be working as the second UX Researcher at Stack Overflow. The groundwork is already laid for a product development process that pays careful attention to the voice of the user, and you’ll have the unique opportunity to further craft the research process at Stack Overflow. You’ll do that by working with product managers, designers, and developers to continually iterate on and improve our products. You’ll not only be doing research yourself - you’ll be teaching the rest of us how to do it better.
More specifically, you’ll be working with - and owning research for - our business-facing product teams: Talent and Engagement. Talent focuses on helping developers and companies connect around career opportunities. Engagement focuses on building connections between companies and developers (with advertising, contests, technical content, community building, etc.). Both product teams are actively considering new product ideas, and are eager to work with a researcher who can explore with them.
We’re looking for someone with experience doing UX research who is excited to continue defining and evangelizing user research within our company. You’ll have an immediate impact on existing projects and you’ll quickly expand into longer-term strategic research of your own devising. You’ll likely have to do a bit of everything, but we’d like for this role to focus primarily on qualitative research.
Skills & Requirements
What you’ll do:
- Partner with product teams on a fast-moving product development process within which you will plan and execute pragmatic, insightful, product-focused research
- Shape the direction of product development with clear, actionable write-ups of your research findings
- Recruit and manage our relationship with study participants across all our products (focusing primarily on specialized areas like developers and recruiters)
- Dedicate time to furthering research as a practice within the company - through teaching, tooling, and introducing processes where needed and appropriate
What we want to see:
- At least three years of experience doing UX research on web and/or mobile products, including hands-on, primary research
- Direct experience with qualitative methods (ex. user interviews, usability testing, focus groups) and familiarity with a wide variety of other methodologies (ex. surveys, split testing)
- Experience with both evaluative and formative product research
- High levels of organization and ability to organize work across multiple product teams
- Excellent written and oral communication skills and an ability to explain research outcomes to a wide audience
- A desire to and/or experience with working in a distributed environment (where all team members are remote)
- High levels of organization and ability to work independently
- Experience with research on interfaces for expert or specialized users (a plus, but not required)
- Experience with ads-related research (a plus, but not required)
- Experience with research on B2B products (a plus, but not required)
- If this job interests you but you aren’t certain if you meet all of the requirements, apply anyway!
- We don’t consider applications without cover letters - please make sure to include yours, and make sure to tell us what about Stack Overflow (and not just the role) interests you in working here. We promise - we read every single one.
What you’ll get in return:
- Flexible hours
- 20 days paid vacation + holidays
- Completely free health insurance - no copay, no premiums (US residents)
- Generous parental leave (10-16 weeks at 100% pay), family care leave, and unlimited sick days
- Employees will never be poked with a sharp stick
If you want to work remotely…. We’ll help you set up a great home office, with an ergonomic chair, standing desk, and any other equipment you need to do your job.
If you want to work in our office… You’ll get your own private office in our headquarters in New York City, and enjoy additional benefits like free lunch every day prepared by our own in-house chefs, transportation reimbursement, and all the espresso you can drink.
About Stack Overflow
Stack Overflow is the largest, most trusted online community for developers to learn, share their knowledge, and build their careers. More than 50 million professional and aspiring programmers visit Stack Overflow each month to help solve coding problems, develop new skills, and find job opportunities.
We partner with businesses to help them understand, hire, engage, and enable the world's developers. Our products and services are focused on developer marketing, technical recruiting, market research, and enterprise knowledge sharing.
We believe in hiring smart people and getting out of their way. We have an office in New York with some of the best amenities of any New York startup, and we have people who work remotely all over the world. We keep meetings and ceremony to an absolute minimum.
What we value:
- Servant Leadership: We lead by empowering and inspiring people to do their best work, not by micromanaging. We hire smart people, set them up for success, then get out of their way.
- Collaboration: The best products are created when people from different backgrounds and disciplines work closely together in an environment of respect and trust.
- Transparency: Trust is built on openness and transparency. If there is not a good reason to keep it a secret, we share it. For example, we share our complete engineering salary formula.
- Inclusion: We do our best work when we can be our whole selves at work. We’re committed to policies and benefits that support people, and leaders who foster an open and inclusive culture.
Diverse teams build better products.
Legally, we need you to know this:
Stack Exchange, Inc. does not discriminate in employment matters on the basis of race, color, religion, gender identity or expression, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, disability, or any other protected class. We support workplace diversity.
But we want to add this:
We strongly believe that diversity contributes to a broader collective perspective that will consistently lead to a better company and better products. We are working hard to increase the diversity of our team wherever we can and we actively encourage everyone to consider becoming a part of it.