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UX Researcher

| Greater NYC Area
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THE ROLE

Peloton is seeking a UX Researcher to support the innovation, iteration, and optimization of our Bike, Tread, and Digital apps. This UX Researcher will work directly with the engagement Product Managers, UX Designers, Product Designers, and Software Developers to better understand how users are interacting with Peloton products through qualitative research and user testing and to inform and evaluate new features and experiences developed by the engagement teams.

This role will work across Peloton Product Squads and will report to the VP of Product Design and UX.

RESPONSIBILITIES

  • Collaborate with product managers and UX designers to understand Product and UX “questions to be answered” and then design testing methodology, timeline, and scope to investigate those questions.
  • Source participants for user testing and handle logistics and schedules around live testing.
  • Conduct user testing on design mockups, prototypes, beta versions, and finished products and features supplied by the Product Squads.
  • Compile and present learnings to the relevant stakeholders in a clear and actionable way they can use to design product improvements.
  • Conduct qualitative and quantitative research using a range of tools and approaches (e.g. interviews, ethnography, card sorting, surveys) to answer Product and UX questions and produce new insights.
  • Help to formulate research documentation to better understand Peloton-specific user behavior.
  • Document and track learnings gathered through testing and research so insights can easily be referenced and applied for future projects.

QUALIFICATIONS

  • 1+ years of UX Research and Testing experience
  • Experience writing and conducting user interviews
  • Experience designing and conducting user testing
  • Experience distilling information from diverse interviews and reporting in a concise and actionable way
  • Experience developing processes to organize work across multiple people and teams
  • Strong quantitative, analytical, and problem-solving skills
  • Ability to work collaboratively in a team environment
  • Exceptional communication and storytelling skills
  • Self Starter; ability to act autonomously
  • Constant attention to detail
  • Can provide work samples focused on UX Research and Testing
  • Bonus: Degree in Human/Computer Interaction or Psychology, or equivalent experience
  • Bonus: Experience with remote and in-person user testing methodologies

ABOUT PELOTON:

Founded in 2012, Peloton is a global interactive fitness platform that brings the energy and benefits of studio-style workouts to the convenience and comfort of home. We use technology and design to bring our Members immersive content through the Peloton Bike, the Peloton Tread, and Peloton Digital, which provide comprehensive, socially-connected fitness offerings anytime, anywhere. We believe in taking risks and challenging the status quo by continuously innovating and improving. Our team is made up of passionate brand ambassadors, and we know that together, we go far.

Headquartered in New York City, with offices, warehouses and retail showrooms in the US, UK and Canada, Peloton is changing the way people get fit. Peloton has been named to many prestigious industry lists, including Fast Company's Most Innovative Companies, CNBC's Disruptor 50, Crain's New York Business' Tech25 and Fast50, as well as TIME's Genius Companies. Visit www.onepeloton.com/careers to learn more about joining our team.

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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • SwiftLanguages
    • React NativeLanguages
    • ReactLibraries
    • ReduxLibraries

Location

In the heart of Chelsea, and not too far from our studios, the Peloton office is in a very easy location to get to from anywhere in the city!

What are Peloton Perks + Benefits

Culture
Eat lunch together
Pair programming
Open office floor plan
Diversity
Diversity manifesto
Health Insurance & Wellness Benefits
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Generous PTO
Perks & Discounts
Beer on Tap
Casual Dress
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Recreational Clubs
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Tuition Reimbursement
Diversity Program
Promote from within
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