UX Researcher

| Greater NYC Area
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WHO WE ARE

Braze delivers customer experiences across email, mobile, SMS, and web. Customers, including Seamless, HBO, Disney, Urban Outfitters, and Venmo, use the Braze platform to facilitate real-time experiences between brands and consumers in a more authentic and human way. And we do it at scale – each month, tens of billions of messages are sent to a network of over 2 billion active users through Braze.

Need more proof? Braze was named a Leader in the Gartner Magic Quadrant for Mobile Marketing Platforms in 2019. The company has also been named on the Forbes Cloud 100, Inc. Magazine’s 2019 Best Places to Work, and Crain's 2019 Best Places to Work in NYC lists.

We are headquartered in New York with offices in London, San Francisco and Singapore. And we have over 400 employees and are growing!

WHAT WE’RE LOOKING FOR

At Braze, you have the opportunity to make an impact at an enormous scale. We are searching for someone who can help to identify and understand the questions that we need answers to in order to move product strategy and execution forward.

During your interview experiences at Braze we expect to hear stories of how your research influenced product roadmaps and informed design decisions. Please use your answers to the questions below to give us a glimpse into these experiences.

WHAT YOU'LL DO

This role is a part of a growing research team within a growing product organization. Because of the pace that the company is scaling you will not only be a research practitioner, but also have a hand in shaping the way our research operations grow with the business. You’ll work most closely with 2-3 cross-functional product teams, helping them gather insights that inform product strategy as well as sharing research methods and tools that enable them to ask and answer questions on their own. You will bring the team(s) along on the journey of your discoveries and actively contribute to the centralization and democratization of customer insights. 

In addition to the product organization, UX researchers at Braze are critical bridge-builders to other departments in the company. You will find that your work will help to open doors to collaborating more closely with Customer Success, Technical Support, Sales, Marketing and executive leadership.

WHAT YOU HAVE

  • 3-5 years of hands-on experience with a variety of qualitative and quantitative research techniques, along with the knowledge of when and why to apply them
  • Broad experience with both generative and evaluative methods
  • Excellent communication and presentation skills
  • Experience facilitating workshops or co-creation exercises
  • Able to show how your work has had a substantial impact
  • Experience with end-to-end research projects; from defining goals and objectives, developing scripts or interview guides, conducting fieldwork, analyzing results, and sharing insights with stakeholders
  • Experience establishing and analyzing UX metrics
  • Experience navigating ambiguity and know how to balance autonomy, collaboration, and creativity
  • Ability to prioritize problem-solving and making progress over dogmatic rituals; you understand the need to balance the urgent with the important, along with the essential logistics and project management that comes with it

WHAT CAPTURES OUR ATTENTION

  • Demonstrated experience with research at every step of the product development cycle, informing both strategic and tactical decisions
  • Strong knowledge of both qualitative and quantitative research methods and how to combine them
  • Experience of conducting research in a fast-paced/agile environment
  • Prior experience with business intelligence tools, like Looker

WHAT WE OFFER

  • Competitive compensation that includes equity
  • Flexible time off policy to balance your work and life, including paid parental leave
  • Free daily lunch in the office, including snacks and beverages
  • Competitive medical, dental, and vision coverage for you and your dependents
  • Collaborative, transparent, and fun loving office culture

If you are a California resident subject to the California Consumer Privacy Act, click here to understand how Braze processes your personal information and how you can exercise your rights.

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Location

Easily accessible from Penn Station and Hudson Yards.

An Insider's view of Braze

What are some social events your company does?

Every month, a different department hosts a social event - this provides a great opportunity to get to know and collaborate with people across teams. In addition to broader team social events, we also host a quarterly team outing where we do team building activities and socialize outside the office. It’s really fun!

Zana

Business Development Manager, East

How do you collaborate with other teams in the company?

I work closely with teams from across marketing, as well as from a variety of different departments—from customer success to product—to inform the content we create. Thankfully, the people at Braze aren’t just really smart; they’re also thoughtful and kind. That makes collaboration easier and something I look forward to every day.

Todd

Managing Editor, Content Marketing

How would you describe the company’s work-life balance?

At Braze, we refer to work-life balance as work-life harmony -- and we strongly value it. Our flexible paid-time-off policy gives team members the ability to take time off in the way that suits them best.

Andrew

Senior Manager, People Relations

What are Braze Perks + Benefits

Braze Benefits Overview

Our health, dental, and vision plans are among the best out there — a happy team member is a healthy one. Our flexible time-off policy lets you balance your work and life in the way that suits you best, and includes paid parental leave. Globally, we support you as you plan for your future, through regionally tailored programs like 401(k) matching through Betterment in the US. When it comes to snacks in the office, we've got you covered — and lunch is on us every single day. When it comes to engaging in the community, we take it seriously. Each year we send team members to conferences around the world to engage with the developer community and learn the latest and greatest updates in all of the technologies we use. And lastly, we support your professional growth through formal career pathing, the Braze University learning platform, and ongoing enablement to foster success. Want more? Further your education with tuition reimbursement.

Culture
Volunteer in local community
In addition to volunteering in our communities globally, our Braze Cares program focuses on charitable giving. Employees can curate donation funds to support causes and Braze matches $100 per employee
Partners with Nonprofits
We have a partnership in NYC with New York Edge, a nonprofit bridging the opportunity gap among underserved students by providing programs to improve academic performance, health & wellness & more.
Friends outside of work
Eat lunch together
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Stocked Kitchen
Some Meals Provided
Happy Hours
Recreational Clubs
Professional Development Benefits
Tuition Reimbursement
Diversity Program
Lunch and learns
Promote from within
Mentorship program
Our mentorship program includes Cross-department program.
Continuing Education stipend
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