Discovery hires the very best and brightest talent who are enthusiastic and passionate to fulfill the company’s mission of empowering people to explore their world and satisfy their curiosity.

In exchange for their talent and drive, employees are provided with an engaging, diverse workplace and the resources they need to learn, thrive and grow in their careers.

Job Summary

Discovery Inc. and its Digital division (discovery+, GO apps and sites) are seeking a highly motivated UX Researcher with a strong interest and knowledge of the media industry and digital landscape, particularly subscription digital services. 

The UX researcher will help facilitate and evangelize our UX research practice, working directly with other researchers, UX designers and product managers to better understand customer needs, interactions, and behaviors across multiple streaming video platforms.  

The UX researcher will conduct qualitative and quantitative research to inform and evaluate current and new features, products, and experiences. This role will work across different brands and products and will report to the User Experience team.

Responsibilities

• Design, conduct and analyze qualitative studies, including field observations and interviews, remote and in-person user testing studies for existing and future products
• Design, conduct and analyze quantitative studies such as surveys, to evaluate the impact of product changes and gather insights at scale
• Work with researchers, product managers, and designers to prioritize research opportunities in a fast-paced, rapidly changing environment
• Identify and explore new opportunities through creative research methods and remote co-design sessions to help define product roadmaps, vision, and strategy
• Collaborate closely with other researchers, designers and product managers to ensure research delivered provides a holistic view of our users and is integrated into every aspect of the product 
• Synthesize and communicate research findings and insights to inform actionable decisions to different stakeholders. Follow up with advocacy to build empathy for our users throughout the organization

Requirements

• Minimum 3 years of UX research, testing and survey design experience with large, cross-functional teams
• Proven knowledge of qualitative and quantitative research methodologies and tools, with experience implementing them autonomously --as demonstrated through a portfolio of recent case studies
• Exceptional ability to synthesize multiple inputs (reporting data, metrics, qualitative and quantitative insights) to arrive at recommendations that deliver customer-focused outcomes for the team
• Exceptional communication and storytelling skills in a variety of formats and settings, including remotely
• Naturally inquisitive with a positive attitude, open mind and detail-oriented
• Self-starter with strong organizational skills and the ability to act independently and responsibly
• Ability to manage and balance multiple (and sometimes competing) priorities in a fast-paced, complex business environment and can manage time effectively to consistently meet deadlines
• Knowledge of consumer-level streaming video platforms and devices
• In addition to expertise with Research tools, highly comfortable with Google Suite of products and digital collaboration tools such as Mural or equivalent 
• BA/BS degree in Human-Computer Interaction, Psychology, Sociology, Anthropology, Cognitive Sciences, or equivalent practical experience
• Must have the legal right to work in the United States

Preferred Qualifications

• Professional experience with subscription-based digital services, including but not limited to streaming audio and video

Discovery Communications, Inc. is an equal opportunity employer. Discovery is committed to being an employer of choice, not just a good place to work, but a great and inclusive place to work. To that end, we strive to recruit and maintain a workforce that meaningfully represents the diverse and culturally rich communities that we serve. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disabled status or, genetic information.

We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including but not limited to all local Fair Chance Ordinances.

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