Dir, Integrated Client Solutions

WHO WE ARE 

At Basis Technologies, we empower agencies and brands with cutting-edge software that automates digital media operations. Our all-in-one platform supports seamless planning, reporting, and financial reconciliation across direct, programmatic, search, and social media.

We’re not just building advanced technology; we’re also building a culture where passionate, motivated individuals come together to drive meaningful change. Our commitment to inclusivity and growth ensures our employees thrive both professionally and personally.

With our headquarters in Chicago, we offer flexible work options across the U.S. and Canada, including remote, hybrid, or on-site at headquarters.

ABOUT THE TEAM

The Strategic Media Services (SMS) team provides strategic partnership and integrated media solutions to our diverse suite of clients. We deliver Raving Fan Service by helping clients challenge their media objectives and realize their business ambitions. Powered by best-in-class research and planning tools, SMS works in partnership with our sales team to tailor our tech enabled services approach to drive better outcomes and media campaigns.

This position will be responsible for acting as the key client contact for a suite of Basis clients. You will lead a team of digitally specialized but holistic Integrated Media Planners and Media Planning Associates. As the Director, Integrated Client Solutions, you will be responsible for continually advancing the quality of work across your team.

WAYS YOU’LL CONTRIBUTE

• Stewarding client relationships to ensure their business and media objectives sit at the center of our engagement
• Overseeing and maintaining effective collaboration between internal stakeholders for the development and presentation of strategic media plans
• Delivering high levels of client satisfaction to ensure client retention and growth
• Contributing to the development and advancement of individual team members through 1:1 meetings, goal setting, and constructive feedback.
• Overseeing effective collaboration between internal stakeholders for the development and presentation of strategic media plans
• Prioritizing client needs through resourcefulness and a solutions-oriented mindset
• Contributing to Basis team knowledge through identifying training needs and providing input for educational initiatives
• Conducting 1:1 meetings with direct reports and onboarding new hires
• Contributing to Basis team member knowledge through hands-on mentoring, training, and participation in regional calls/meetings
• Leading by example, supporting Basis’ values and positively contributing to the culture

WHAT YOU BRING TO THE TABLE

• 5+ years of experience in digital media planning and buying, including site direct and programmatic
• 2+ years of managing a team of individual contributors
• Holistic understanding of the digital media landscape including search, social, and programmatic
• Strong written and verbal communication
• Curiosity and passion for advertising
• Strategic thinking and proactive client servicing skills
• Strong issue resolution and problem-solving capabilities
• Ability to work well in a cross functional team environment
• Advanced Excel and PowerPoint skill set
• Commitment to creating inclusive, respectful environments where all voices are valued and supported. 
• Thoughtful approach to collaboration, design, and decision-making that prioritizes equity, access, and continuous learning. 

BONUS POINTS

• Prior experience at a SaaS organization
• Hands on DSP buying experience 
• Experience working with a 3rd party ad server 
• Experience in digital reporting dashboards such as Datorama 
• Experience in search and social media 
• Basis Certified

ANYTHING ELSE? 

Don’t have every skill listed? No problem! We know experience can be built in many ways. If you have relevant skills that aren't reflected in your resume, we encourage you to share them in an optional cover letter.  

LIFE WITH BASIS TECHNOLOGIES

We’re committed to our people’s growth and well-being because our success is tied to theirs. That’s why we’ve earned recognition as a top workplace, including: Ad Age, #1 Best Places to Work 2025, WorkLife's #1 Most Committed to Work Life Balance, and the Chicago Tribune's Top Workplaces in Chicago.

We offer competitive perks, including a flexible work week, 401k/RRSP matching, mental health support, paid sabbaticals, generous parental leave, flexible work options, and more.

Basis is proud to be an equal-opportunity employer. We celebrate all team members regardless of gender identity, sexual orientation, race or cultural background, religion, disability, age, and beyond.

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