Director, Client Partners, eCommerce Vertical

StackAdapt is the leading technology company that empowers marketers to reach, engage, and convert audiences with precision. With 465 billion automated optimizations per second, the AI-powered StackAdapt Marketing Platform seamlessly connects brand and performance marketing to drive measurable results across the entire customer journey. The most forward-thinking marketers choose StackAdapt to orchestrate high-impact campaigns across programmatic advertising and marketing channels.

As Director of eCommerce Client Partners, you’ll lead the growth of the eCommerce vertical within StackAdapt’s revenue organization. You’ll use your experience leading quota-carrying teams to grow and scale investment in advertising and martech across StackAdapt’s B2B clients. Your team of client partners will be directly responsible for developing deep partnerships with advertisers, providing strategic recommendations, and delivering exceptional campaign performance to expand the vertical. 

This role includes revenue growth, account management, and operations responsibilities. It reports to the Head of Americas Client Services.

StackAdapt is a remote-first company and this role can be based in the US or Canada.

What you'll be doing:

• Establishing the standard for revenue growth and client management for your vertical, aligning strategies with clients’ business objectives, and fostering high-value + high-trust client relationships.
• Leading your team to deliver on the business goals of your customers, resulting in exceeding vertical revenue targets.
• Obsessing over client partnership and product adoption to uncover opportunities for growth and improvement, and then driving programs to address these areas.
• Building, coaching, and managing a team of 6-10 high-performing client partners responsible for the full post-logo sales motion.
• Foster a culture of accountability, collaboration, and development within your vertical team.
• Driving operational rigor, including vertical playbooks, account planning, revenue forecasting, pipeline management, and optimizing sales processes through data and tools.
• Acting as a thought leader internally and externally across advertising and martech; driving long term plans and learning agendas directly and through your team.
• Building and scaling approaches to execute, optimize, renew, and upsell campaigns through your team.
• Overseeing major client initiatives and building strong relationships with key customers, acting as a senior point of contact and strategic consultant.
• Using data and client feedback to inform strategy and technical direction, continuously raising the bar for client partnership.
• Setting standards for industry engagement and knowledge-sharing, ensuring your team stays ahead of trends and maintains technical excellence.
• Represent your vertical’s interests internally; collaborate with cross-functional teams (Product, Solutions, Marketing, etc.) to translate voice of customer data into meaningful improvements.
• Travel as necessary for client meetings, team development, and key initiatives.

What you’ll bring to the table:

• High standards and a proven track record of leading quota-carrying teams to hit and exceed multimillion $ advertising revenue targets.
• Direct experience as a front line manager, leading ICs who partner with client-side marketers through consultative solution-based selling and data-driven performance insights.
• Extensive media and programmatic advertising experience; a deep understanding of Real-Time Bidding (RTB), DSPs, and data-driven marketing strategies. Martech experience across CDPs and email is a plus.
• Experience growing and supporting customers across brands and agencies.
• Proven ability to lead strategic planning, cross-functional initiatives, and operational improvements.
• Exceptional communication skills, both written and verbal; ability to influence senior clients in person and on video.
• Passion for mentorship, team development, and creating a culture of excellence.
• A proactive, solution-oriented mindset with the ability to think strategically and execute effectively in a fast-paced environment.