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Cymulate’s Continuous Security Validation enables companies to challenge, assess and optimize their cyber-security posture against the evolving cyberthreat landscape, simply and continuously.
With world-class clients like YMCA, Brinks, and EuroNext we strive to bring the highest level of service to everything we do. Our team is made up of the very best people for the job and as we grow, we’re always on the lookout for people with the skills, experience, and personality that will let us both shine. With high scores on Gartner and Glassdoor, our clients and employees have let us know what they love about us.
WHAT YOU WILL DO:
· Collaborate closely with CS leadership to define and implement the strategic vision for the Customer Success function, creating a scalable and structured approach to CS execution that drives consistent results
· Lead, recruit, and develop a high-performing Customer Success team, fostering a culture of excellence and accountability
· Design and execute a plan to drive measurable business outcomes, managing the team towards key performance indicators such as customer engagement, feature adoption, GRR, NRR, NPS, and contract length
· Serve as the voice of the customer internally, advocating for customer needs with Product Management and other key stakeholders to influence product roadmaps and improvements
· Develop and execute upsell and expansion strategies that align with company growth targets, collaborating closely with Sales and CS leadership to identify opportunities for additional value delivery
· Continuously refine and share best practices within the team, driving process improvement and operational excellence across the entire Customer Success function
· Lead Quarterly Business Reviews, analyzing client trends, identifying areas of improvement, and presenting insights to senior leadership to inform decision-making and strategic planning
WHAT YOU WILL HAVE:
· 5+ years of leadership experience managing Customer Success teams, preferably in the cybersecurity space, with a proven track record of driving client retention and expansion
· A strong background in managing enterprise-level accounts, with the ability to clearly articulate the value proposition of Cymulate and demonstrate a clear understanding of offensive cybersecurity solutions
· Operational excellence in a Customer Success leadership role, with strengths in analytical thinking, process development, problem-solving, communication, delegation, and strategic planning
· Demonstrated leadership presence, with exceptional communication and interpersonal skills that inspire teams and influence cross-functional stakeholders
· Proven experience building strong relationships with internal functional leaders and securing buy-in for key customer initiatives, ensuring alignment between CS and broader company goals
· Ability to break down complex, ambiguous challenges into clear, actionable steps, with a focus on delivering optimal solutions and driving business outcomes
Cymulate New York, New York, USA Office
Our office is in a 15 story new build in Midtown South. Our modern office is centrally located with plentiful lunch options nearby! Here you can find Cymulators and customers meeting from around the globe!
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