Director of Product
Some Challenges You’ll Tackle
Duties: Be responsible for driving product strategy, planning, design, and execution for a broad
swath of initiatives. Serve as the key point person and subject matter expert for a significant area
of our business, such as our diner ordering platforms, our restaurant-facing technology and
programs, or our internal business operations and technologies. Play a key role in the company's
strategic direction, defining and articulating new opportunities, working in close concert with
key stakeholders, including executive leadership, GrubHub's technology team and various
business teams, to articulate specific goals. Envision, articulate, and prioritize a long-term
product strategy designed to achieve these goals. Clearly communicate strategy and goals to
project teams and ensure delivery against those goals. Gather and unearth unmet customer needs
through research, data analysis, user experience analysis, and testing, competitive research, and
any other relevant tools. Deliver on rigorous, quantifiable business objectives in a matrixed, flat
organization. Develop and drive product strategy for an identified area of focus, taking into
consideration business objectives, identified and unarticulated needs, competitive landscape and
resource constraints. Work collaboratively with stakeholders to develop this strategy into an
achievable roadmap that delivers on business goals. Connect data points, research and other
insights into a clear articulation of needs and wants (derived from a variety of sources, including
survey data, qualitative research, industry analysis and benchmarking, customer interviews, and
internal data including logged and clickstream data). Drive a clear strategy for prioritization and
execution based on these needs and wants, setting clear goals and metrics that can measure the
effectiveness of initiatives post-execution, and throughout the lifecycle of a product. Be an
advocate for your area of focus within the GrubHub organization, serving as the voice of your
customers. Lead projects through the definitional stages, working to ensure that we're solving the
right problem and have clearly articulated problem statements and goals identified. Own
accountability for the ultimate execution of the product, working cross-functionally to ensure
that the solution that is built delivers against the defined problem and goals. Manage the backlog
of smaller stakeholder wish-list items, working with stakeholders to quantify the benefits and
prioritize these items. Collaborate with other product owners to create a unified list of product
enhancements.
You Should Have
Requirements: Requires a Bachelor's degree in Computer Science, Information Technology, Mathematics, or a related field. Requires 4 years of experience with each of the following:
Analyzing business problems and working cross-functionally to prioritize and drive solutions;
Working across a broad organization including technology, account management, marketing,
finance, operations, business development, and sales;
Using data and metrics to back up assumptions and recommendations, and to drive action.
Also requires 2 years of experience with each of the following:
Working with an e-commerce company;
Working in matrixed reporting environments and using collaborative approaches to drive effective solutions;
Using data to analyze and monitor product health, set goals and metrics, and aid in the prioritization of
initiatives and features.