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Lead and oversee product operations, manage teams, ensure product rollout and adoption, analyze metrics, and improve processes based on user feedback.
At H1, we believe access to the best healthcare information is a basic human right. Our mission is to provide a platform that can optimally inform every doctor interaction globally. This promotes health equity and builds needed trust in healthcare systems. To accomplish this our teams harness the power of data and AI-technology to unlock groundbreaking medical insights and convert those insights into action that result in optimal patient outcomes and accelerates an equitable and inclusive drug development lifecycle. Visit h1.co to learn more about us.
As Director of Product Operations, you will be the glue that helps ensure H1’s product organization runs with clarity, focus, and precision. You’ll drive the operating rhythm that turns strategy into execution — aligning stakeholders around priorities, enabling effective planning and tradeoff decisions, and ensuring all the various teams required to deliver our product goals execute with discipline and impact. Building up your own deep understanding of our customers, data foundation, and business goals, you’ll lead the quarterly and annual product planning process, shape roadmap visibility, and help ensure we build scalable systems that support predictable, high-quality launches. Your leadership will bring structure and transparency to a fast-moving environment — ensuring we’re building the right products, in the right way, to accelerate H1’s mission and growth.
WHAT YOU’LL DO AT H1
- Operationalize H1’s product strategy by driving consistent planning, prioritization, and execution rhythms across the product, engineering, data, and commercial teams.
- Lead the quarterly and annual product planning process, ensuring that roadmaps, OKRs, and capacity allocations align with company goals and reflect data-driven tradeoffs.
- Establish and evolve product operating systems — how the organization plans, builds, and ships — to ensure clear accountability, predictable delivery, and alignment to business impact.
- Own product performance visibility, partnering with analytics and finance to track delivery metrics, product adoption, and business outcomes; translate insights into actionable recommendations.
- Partner with product, engineering, and GTM leaders to improve coordination, ensure timely handoffs, and drive cross-functional alignment on launch readiness and enablement.
- Standardize communication and documentation practices, ensuring product decisions, roadmap changes, and launch updates are transparent and accessible across the company.
- Champion continuous improvement, identifying friction points in product delivery and implementing scalable processes, tooling, and rituals to enhance efficiency and predictability.
ABOUT YOU
You’re an operationally minded product leader who thrives at the intersection of strategy, execution, and collaboration. You bring structure and clarity to fast-moving environments, turning ideas into actionable plans and ensuring teams deliver meaningful outcomes at scale. You’re comfortable in ambiguity, skilled at driving alignment across executives and teams, and motivated by creating systems that make great products possible.
REQUIREMENTS
- 8+ years of experience in product operations, product program management, or product leadership roles within SaaS or data platform environments
- Proven success scaling product operations or delivery frameworks in a high-growth, multi-product organization
- Demonstrated ability to connect business strategy to execution — translating goals into plans, milestones, and measurable outcomes
- Strong operational and analytical skills; experience with roadmap tools (e.g., Jira) and data visualization platforms (e.g., Looker, Tableau)
- Exceptional communication and influence skills, with the ability to partner effectively across product, engineering, data, and GTM functions
- Experience establishing OKRs, quarterly business reviews, and cross-functional launch processes in a scaling tech company
- Comfort operating in a Series B–D startup environment — balancing structure with pragmatism and speed
COMPENSATION
This role pays $165,000 to $190,000, based on experience, in addition to stock options.
Anticipated role close date: 11/15/2025
H1 OFFERS
- Full suite of health insurance options, in addition to generous paid time off
- Pre-planned company-wide wellness holidays
- Retirement options
- Health & charitable donation stipends
- Impactful Business Resource Groups
- Flexible work hours & the opportunity to work from anywhere
- The opportunity to work with leading biotech and life sciences companies in an innovative industry with a mission to improve healthcare around the globe
H1 is proud to be an equal opportunity employer that celebrates diversity and is committed to creating an inclusive workplace with equal opportunity for all applicants and teammates. Our goal is to recruit the most talented people from a diverse candidate pool regardless of race, color, ancestry, national origin, religion, disability, sex (including pregnancy), age, gender, gender identity, sexual orientation, marital status, veteran status, or any other characteristic protected by law.
H1 is committed to working with and providing access and reasonable accommodation to applicants with mental and/or physical disabilities. If you require an accommodation, please reach out to your recruiter once you've begun the interview process. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.
Ribbon Health New York, New York, USA Office
Ribbon's office is located in the heart of SoHo, one of the most iconic neighborhoods NYC has to offer! Expect a creative vibe, endless shopping, dining, and entertainment, and convenient access to public transportation.
What you need to know about the NYC Tech Scene
As the undisputed financial capital of the world, New York City is an epicenter of startup funding activity. The city has a thriving fintech scene and is a major player in verticals ranging from AI to biotech, cybersecurity and digital media. It also has universities like NYU, Columbia and Cornell Tech attracting students and researchers from across the globe, providing the ecosystem with a constant influx of world-class talent. And its East Coast location and three international airports make it a perfect spot for European companies establishing a foothold in the United States.
Key Facts About NYC Tech
- Number of Tech Workers: 549,200; 6% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Capgemini, Bloomberg, IBM, Spotify
- Key Industries: Artificial intelligence, Fintech
- Funding Landscape: $25.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Greycroft, Thrive Capital, Union Square Ventures, FirstMark Capital, Tiger Global Management, Tribeca Venture Partners, Insight Partners, Two Sigma Ventures
- Research Centers and Universities: Columbia University, New York University, Fordham University, CUNY, AI Now Institute, Flatiron Institute, C.N. Yang Institute for Theoretical Physics, NASA Space Radiation Laboratory
