Director, Resell GTM Strategy, Planning and Business Operations

Company Description
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Job Description
What you get to do in this role:
Lead strategy and business operations for the Resell GTM function for our Partner Ecosystem, including handling executive-level special projects and working collaboratively and cross-functionally with other global functions and business teams. The Resell GTM strategy, planning and business operations team interacts with virtually every aspect of the company, with some members embedded within other teams. This is a highly matrixed organization operating in a dynamic, high-growth global business environment.

• Lead and drive strategy, planning, operational aspects of the function, including global budget management, operational dashboards, monitoring and measurement of communications activities
• Be a business partner to Resell GTM leadership team, providing insights to help shape the strategy of the business, and strategic guidance in best practices of business operations influencing peers and cross functional teams
  • Work directly with Resell GTM leadership teams to drive special projects, organizational development, and strategy. Track KPIs and work with leadership team to ensure successful outcomes, leverage data and analytics to optimize partner operations and Resell GTM initiatives
  • Develop and implement comprehensive business strategies to effectively measure and analyze key Resell business operational metrics
  • Proactively identify and implement operational processes and/or reporting that simplify, standardize and enable operational excellence
  • Implement best practices and technology solutions to streamline operations and enhance overall Resell business effectiveness
• Act as a thought leader and business partner, who can provide strategic and operational direction and develop innovative solutions and processes to scale Resell business
• Lead the forecasting process to support the Resell GTM business, implement forecasting methodologies and tools to improve accuracy and visibility
• Drive consistent communications of priorities, activities, and results to team and relevant company stakeholders
• Collaborate with the leadership team to develop the annual objectives and coordinate organization-wide goals. Report quarterly accomplishments
• Help support and lead purpose and culture of team and company
• Recruit, develop and lead a team of Partner Business Operations Managers and Specialists

Qualifications
Our ideal candidate:

• 12+ years relevant work experience; prior experience in go-to-market, strategic, operational roles, including project and budget management; demonstrated track record delivering business and organizational outcomes
• Superb leadership and influencing skills; ability to work collaboratively and cross-functionally
• Excellent people management skills and experience; ability to build strong, diverse, high performing teams
• Ability to motivate others, drive collaboration, teaming & resolve conflict between diverse stakeholder groups
• Passion for and demonstrated success understanding and fulfilling internal or external customer needs; problem-solver, entrepreneurial mindset
• Sharp business judgment, ability to see "big picture" and to prioritize
• Executive presence, strong verbal and written communication
• Ability to manage change and ambiguity with an action-orientation/drive - must thrive in a dynamic global environment
• High energy, strong work ethic, disciplined execution skills, willingness to do whatever it takes to deliver results

For positions in California (outside of the Bay Area), we offer a base pay of $155,800 - $272,600, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located, and is subject to change based on work location. For individuals who will be working in the Bay Area, there is a pay enhancement for positions located in that geographical area; please contact your recruiter for additional information.
Additional Information
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
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For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.
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