Director, Retail Sales

About Flight Club 

Established in New York City over 20 years ago, Flight Club revolutionized sneaker retail as the original consignment store for rare shoes. Carrying the rarest exclusives and collectible sneakers, Flight Club has evolved from a one-stop sneaker destination, to a cultural hub for sneaker enthusiasts and novices alike. Our team and retail stores in New York City, Los Angeles, Miami and Tokyo are physical manifestations of our brand. Our team aims to share our knowledge of and passion for sneakers with our customers and global community, just as we originally set out to do when we opened our first store in 2005. 

Role Overview 

We are seeking a Director of Retail to lead all aspects of our Retail business — driving robust sales growth, ensuring consistent, premier store experiences for our customers around the world. This role will report to the Chief Brand Officer/General Manager. 

In this role, you will:

• Train and develop teams to deliver exceptional customer experiences
• Cultivate a proactive selling culture focused on building long-term client relationships through best-in-class customer service
• Prioritize service and selling through training, coaching and personal involvement
• Lead with integrity, promoting Flight Club's culture, values and vision
• Communicate and delegate key responsibilities to store managers and associates
• Evaluate store performance and provide strategic coaching to meet business goals
• Design and implement retention and succession plans for store teams
• Collaborate with business partners to regularly create energy for the stores, including merchandising stories and brand activations 
• Develop and execute innovative strategies to achieve short-term and long-term objectives, including programs to grow traffic, engagement and sales
• Stay current with market competition and customer preferences, and provide insights on local customer trends 
• Ensure employees are positioned as leading authorities in sneaker culture

We are looking for: 

• 10+ years of management experience in high-end multi-unit retail
• Bachelor's degree preferred
• Demonstrated ability to think strategically and focus on delivering results
• Excellent communication and leadership capabilities
• Strong problem-solving skills with the ability to think broadly and from multiple perspectives
• Proven success in attracting and nurturing top talent
• Ability to travel (50%)

The hiring range for this position is below, plus benefits (401K, paid time off, dental, medical, vision, disability, life insurance options). To determine starting pay within the hiring range, we carefully consider a variety of factors, including primary work location, role/level, a candidate’s skills, experience, market demands, and internal parity. You may reach out to a recruiter for additional information.

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