At Spring Health, we’re on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it’s therapy, coaching, medication, or beyond—tailored to each individual’s needs.
We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, J.P. Morgan Chase, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we’ve been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers.
We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, William K Warren Foundation, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We’re just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere.
Clinical Manager, Management Consultation
The Clinical Manager must be highly responsive, collaborative, and able to manage both clinical and operational responsibilities. A flexible approach and strong work ethic will be necessary to meet business, member, and team needs. What you’ll be doing:
- Lead mental health clinicians who may serve our book of business customers or who are dedicated to specific customers
- Supervise and direct team in activities such as assessment and referral, ongoing case management, crisis counseling, and on-site or virtual group programs and trainings.
- Oversee the consistent high quality delivery of management consultation and management referral services (Including serving customers who must abide by federal and state regulations)
- Ensure that timely and effective Critical Incident Response is delivered as needed
- Hire, onboard, train, deliver feedback, conduct team and 1:1 meetings, and support the professional growth of teams.
- Develop team productivity benchmarks and monitor workloads.
- Focus on continuous quality improvement, clinical excellence, and solution-oriented problem solving.
- Conducts quality reviews and provides constructive feedback to team members and to the clinical leadership team.
- Create or update EAP clinical policies in partnership with the Clinical Director and ensure the team complies with laws, regulations and ethical standards.
- Be a clinical liaison with clinical operations, sales, product, and partnership success teams to develop and improve EAP services and programs.
- Collaborate in the development and delivery of programs and presentations to membership for customer accounts, as well as various other marketing and informational initiatives.
- Be a point of contact with EAP clinical vendor partners as assigned.
What we expect from you:
- LCSW, LPC, LMFT, or equivalent independent licensure.
- 10+ years of behavioral health experience including EAP and management consultation experience.
- 5+ years of experience managing multi-functional clinical teams.
- SAP qualified preferred
- CEAP certification preferred.
- Strong understanding of SUD and LOC as well as best practices for navigating substance use in the workplace
- Excellent verbal and written communication skills.
- Understanding of HIPAA as well as EAP best practices.
- Comfortable in amorphous environments and with constantly evolving responsibilities.
- Tech-savvy: very comfortable adopting new technologies and platforms and efficient in tech-related tasks.
The target salary range for this position is $97,700 - $114,500 , and is part of a competitive total rewards package including stock options, benefits, and incentive pay for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually at minimum to ensure competitive and fair pay.
KPIs:
KPI 1 - Owns Objectives as assigned, completes in a timely manner, with effective communication to all stakeholders
KPI 2 - Provide leadership that promotes a healthy work environment in addition to high performance (Thriving score )
KPI 3 - Advances the mission of Employer Services to have Spring Health become a trusted strategic advisor for our customers via our workplace care teams - including consideration of the following:
- Overall MC service level satisfaction >90%
- Initial Response within 1 hr (MC and CIR): >90%
- CIR Satisfaction >90%
Don’t meet every requirement? Studies have shown that women, communities of color and historically underrepresented talent are less likely to apply to jobs unless they meet every single qualification. At Spring Health we are dedicated to building a diverse, inclusive and authentic workplace
To ensure intentional and equitable hiring practices, we use a balanced candidate slate in our interviews. This approach guarantees that our pool of qualified candidates includes individuals who are underrepresented in our organization at all levels. This is a key performance indicator (KPI) for our recruiting and hiring teams, reported quarterly to maintain accountability.
Ready to do the most impactful work of your life? Learn more about our values, what it’s like to work here, and how hypergrowth meets impact at Spring Health: Our Values
Our privacy policy: https://springhealth.com/privacy-policy/
Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.
What the Team is Saying
What We Do
Life is stressful enough; finding, scheduling, and accessing diverse and quality mental healthcare shouldn't be. Spring Health equips employers and health insurers across the globe to make mental health accessible and achievable.
We use clinically validated AI tech, what we call Precision Mental Healthcare, to deliver optimal care — from meditation, coaching, therapy, medication, or a combination of all four — to our members.
Get hired and let's start breaking barriers to mental health.
Why Work With Us
Our team is dedicated to revolutionizing the mental health industry. At Spring Health, we stand by our values and are advocates for our members and employees. Together, we build with urgency and intention. We find strength in the diversity of cultural backgrounds, ideas, and experiences. United, we are open, honest, and ready to make a difference.
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Spring Health Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
At Spring Health, 60% of our team members work remotely. If you're in NYC, you have the opportunity to work in the office, but it's not required.
