ELEMIS - Director, Amazon Operations

WHO ARE WE  

We are a skin wellness brand with an aromatherapist’s soul, an artist’s spirit, and a scientist’s commitment to results. An innovative and global British skincare brand with over 30 years of  
expertise and available in over 100 countries, we believe in ‘truth in beauty’. 
 

SUMMARY 

ELEMIS is seeking a strategic and analytical ecommerce leader with a proven track record of scaling growth profitably on Amazon 3P. The Director of Amazon Ops will be responsible for the day-to-day interface between Amazon, the agency and internal teams. They will be responsible for the Amazon P&L, driving sales and merchandising strategies to build overall brand awareness, exceed sales plans, and achieve long-term growth and profitability. This role involves proactively managing the day-to-day operations of Amazon alongside the agency and will collaborate closely with internal teams and external partners to achieve overall goals. 

ESSENTIAL REPONSIBILITIES 

Key Responsibilities: 

-P&L and Business Management 

• Manage full Amazon P&L and budgets to ensure brand hits profitability and sales goals. 

• Define and achieve growth targets through planning and implementation of effective advertising and retail strategies, promotions, site content optimization and assortment plans. 

• Oversee Amazon agency in day to day with a focus on operational excellence, achieving sales goals and profit. 

-Operations Management 

• Manage all Amazon related operations including inventory planning, CX, listing and catalog management, account health and other relevant business operations. 

• Own total forecasting, including sales and demand, collaborating internally to ensure accurate scenarios and execution and communication across all stakeholders. 

-Merchandising and Marketing Management 

• Lead planning and execution of new product launches and effectively executing the go-to-market launch process and collaborating cross-functionally with internal and external stakeholders. 

• Manage and optimize content, including all PDP assets, landing pages and videos. 

-Reporting and Analytics 

• Develop and manage reporting and analytics that lead to actionable insights and measurable optimizations.  

• Additional tasks as assigned. 

Sustainability Responsibility:

Ensure all duties carried out and actions completed in every aspect of your role, contribute to the short and long-term Sustainability Goals set-forth by the ELEMIS - Climate, Biodiversity & People Pillars. 

QUALIFICATIONS & CHARACTERISTICS 

         Bachelor's degree in Marketing, Business, or a related field. 

• Significant experience working with third‑party partners is required.

• 8+ years of experience working with a brand on Amazon through Seller Central required, luxury beauty brand experience preferred. 

• Strong understanding of Amazon Seller Central, FBA environment and Amazon media. 

• Actively embraces a growth mindset with an openness to feedback to support continuous improvement. 

• Demonstrated ability to drive continuous process improvements and introducing best practices across the organization in support of better outcomes. 

• Excellent analytical skills with the ability to interpret data and generate actionable insights. 

• Proficient in Excel: must be able to do VLOOKUP, pivot tables, and other basic formulas. 

• Highly organized, pro-active self-starter and self-motivated with teamwork attitude. 

• Ability to deal with ambiguity & work across teams to develop clarity. 

• Ability to thrive in a fast-paced, dynamic environment. 

• Exceptional attention to detail and excellent follow-through. 

• Strong communication and collaboration skills, with the ability to work effectively across teams. 

• Proven ability to manage multiple projects and meet tight deadlines.