iCapital

Hybrid

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Application Support Engineer Associate

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iCapital Network is powering the world’s alternative investment marketplace. Our financial technology platform has transformed how advisors, wealth management firms, asset managers, and banks evaluate and recommend bespoke public and private market strategies for their high-net-worth clients. iCapital services approximately $70 billion in global client assets invested in close to 750 funds across more than 125,000 underlying accounts.

iCapital was named Solutions Provider of the Year at the 2020 MMI/Barron’s Industry Awards and selected to the 2018, 2019 and 2020 Forbes FinTech 50, a list of the top 50 innovative financial technology companies that are transforming finance through technology.

About the Role

As an Application Support Engineer, you will join a growing data support team in Lisbon. This role is primarily related to production support. You will be working with our customer support using technical troubleshooting skills focusing on SQL and site administration. As someone who is passionate about technology, you will potentially get to work also with our product development and engineering teams on resolving customer requests and issues that demand your technical knowledge.

Responsibilities

Perform root cause analysis of production issues by utilizing SQL to analyze data, and coordinate with production support teams and engineers to resolve issues
Serve as the primary liaison to work cross-functionally with clients, fund administrators, and business groups to manage and rectify data exceptions
Collaborate with Product Managers to define and implement data projects for existing and new features/workflows
Develop exception management tools to strengthen data quality control and produce metrics/dashboards to inform stakeholders on prioritizing resolutions
Define business and technology requirement documents for the engineering teams to develop new features or to address issues
Develop an in-depth understanding of organizational data flow and its impact on business processes
Write test cases and perform UAT to ensure issues are identified and addressed

Qualifications

2+ years of Business Analyst and/or Data/Application Support experience within financial services
Proven track record of performing root cause analysis and coordinating with engineers on investigation and resolution
Strong analytical, problem-solving, communication and relationship management abilities
Bachelor’s degree or higher in computer science, business analytics, business administration, finance or a related field
Experience with the Private Equity and/or Hedge Fund business and data is a plus

Benefits

iCapital offers a comprehensive benefits package that includes a competitive total compensation program consisting of salary, equity for all full-time employees, annual performance bonus, and an employer matched retirement plan; generously subsidized healthcare with 100% employer paid dental, vision, telemedicine, and virtual mental health counseling; and generous paid time off (PTO) featuring unlimited sick time and parental leave.

As we plan to re-enter our offices in 2021, iCapital will offer most employees the flexibility to work remotely one to two days a week. Every department has different needs, and some positions will be designated in-office jobs, based on their function.

While we are currently working remotely due to COVID-19, this position will be based in our Princeton, NJ or Greenwich, CT office.

For additional information on iCapital Network, please visit https://www.icapitalnetwork.com/about-us Twitter: @icapitalnetwork | LinkedIn: https://www.linkedin.com/company/icapital-network-inc

iCapital Network is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

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Rachel Cheeks-Givan

Global Head of Diversity, Equity and Inclusion

A BIG VISION

Striving to make an impact in an inclusive way

iCapital’s Global Head of Diversity, Equity and Inclusion Rachel Cheeks-Givan has had a tenure featuring big milestones, like rolling out an overarching DEI strategy, iBelong at iCapital (rooted in four pillars: colleagues, culture, community, and clients), and creating a Global DEI Governance Committee and a Global DEI Steering Committee. With more plans ahead, there’s no sign of slowing down. “Our aspiration is to be the most inclusive organization in the world, as diverse as the society around us, where everyone feels safe and valued for their unique perspectives and experiences,” she said.

iCapital is deeply committed to diversity, equity, and inclusion in everything we do. We believe strongly that diverse perspectives lead to greater collaboration, innovation and growth for our business, our clients and, ultimately, our people.

FURTHER THE BUSINESS

Exploring opportunities to innovate

“My favorite element of iCapital’s culture is its dedication to innovation,” said SVP of Technology Shay Hasnat. And that commitment is underscored by a current project about which Hasnat is excited: bringing together multiple applications into what Hasnat called a “unified platform” that will help users engage with a breadth of investment vehicles. It’s a project that Hasnat said has both big potential for users and iCapital. “It unlocks our ability to innovate and reproduce success in one part of the business by leveraging the technologies and services created by another,” Hasnat said.

Our company culture offers a unique combination of an innovative and fast-paced start-up environment but with the stability and reputation of a well-established financial firm.

Shay Hasnat

SVP of Technology

Ilona Herbst

VP of Corporate Reporting and Head of Equity

INVESTING IN THE TEAM

Professional growth you can bank on

Lateral moves can facilitate big growth. That’s the case for finance leader Ilona Herbst, who spent her starting years at iCapital as executive assistant to CEO Lawrence Calcano — which Herbst called “a uniquely privileged opportunity” — before moving to corporate finance a few years ago. “iCapital culture is to promote from within. The flexibility of the company enabled me to grow into the new role and to develop new processes and workflows,” she said. Further, Herbst said recent career path dialogue with her managers touched on certifications to obtain for supporting her career.

I feel encouraged by management and their support of my career path and the ability to openly discuss it.

What are iCapital Perks + Benefits

Culture

Volunteer in local community

The Philanthropy Committee has been leading our company’s efforts to support organizations such as Northwell Health and City Harvest, which have been serving on the frontlines within our communities

Open door policy

OKR operational model

Team based strategic planning

Open office floor plan

Employee resource groups

Employee-led culture committees

Quarterly engagement surveys

Hybrid work model

Diversity

Documented equal pay policy

Dedicated diversity and inclusion staff

Diversity employee resource groups

Hiring practices that promote diversity

Health Insurance & Wellness Benefits

Flexible Spending Account (FSA)

Disability insurance

Dental insurance

A 100% employer paid benefit

Vision insurance

A 100% employer paid benefit

Health insurance

To help lower the cost of employee monthly healthcare premiums, we offer a rich benefits program that's generously employer subsidized

Life insurance

Wellness programs

We partner with United Healthcare Oxford and offer their Sweat Equity Program for gym reimbursement

Mental health benefits

We offer First Stop Health, an employer paid benefit, providing 24/7 telemedicine and virtual mental health counseling to both employees and their families

Financial & Retirement

401(K)

401(K) matching

We match 100% of an employee's contributions up to 3% of their annual gross salary

Company equity

Employee stock purchase plan

We allow qualified employees to purchase company shares.

Performance bonus

Child Care & Parental Leave Benefits

Generous parental leave

Family medical leave

Return-to-work program post parental leave

Vacation & Time Off Benefits

Unlimited vacation policy

Paid volunteer time

Paid holidays

Paid sick days

We offer unlimited sick time to all full time employees

Office Perks

Commuter benefits

Company-sponsored outings

Free snacks and drinks

Some meals provided

Company-sponsored happy hours

We host monthly themed happy hours

Home-office stipend for remote employees

All new employees receive a laptop, computer monitor, keyboard, and mouse. As we continue to work remotely during COVID-19, we have provided all employees with necessary computer accessories

Mother's room

Professional Development Benefits

Job training & conferences

Tuition reimbursement

Lunch and learns

Promote from within

Continuing education stipend

Continuing education available during work hours

Online course subscriptions available

Paid industry certifications

The certificate provided is related to the employee's role and considered a necessity for them to perform their job function.

Personal development training