Unqork
We work with enterprise clients to radically accelerate software development.
New York, NY
Remote

Associate Production Support Engineer

| Remote
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Unqork is a new way to build enterprise software: it's a purely visual, drag-and-drop no-code platform designed to support the scale, complexity and security that enterprise applications require. Our customers are leaders in insurance, financial services, healthcare and the public sector, and they use Unqork to build custom software faster, with higher quality and at lower costs than code-based approaches. Founded in 2017, Unqork reached unicorn status in 2020, with a valuation of $2B. Unqork has been named one of the Best Startup Employers by Forbes, Best Places to Work by Built In and one of LinkedIn's Top Startups.

Responsibilities:

  • You will report to the Lead Production Support Engineer and work with a team on internal projects growing new processes, improving existing processes, and driving customer success.
  • You'll work with our customers, being a first line of defense in helping solve their complex issues - including questions on application architecture, performance, security, and everything in between.
  • You'll be an advocate for customers' needs, working with different other teams to ensure issues are handled.

Qualifications:

  • 2 or more years of work experience in a similar role.
  • Previous work experience with JIRA and Zendesk.
  • Rudimentary knowledge of database structure.

Unqork is an equal opportunity employer, and proud to be committed to diversity and inclusiveness. We will consider all qualified applicants without regard to race, color, nationality, gender, gender identity or expression, sexual orientation, religion, disability or age.

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Where we are

We’re located in Union Square West: great food, a block away from the park, and a short walk to all the major trains.

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • ReactLibraries
    • ReduxLibraries
    • Twitter BootstrapLibraries
    • AngularJSFrameworks
    • ExpressFrameworks
    • Node.jsFrameworks
    • MongoDBDatabases
    • ConfluenceManagement
    • JIRAManagement
    • TrelloManagement
    • HubSpotCRM
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What are Unqork Perks + Benefits

Unqork Benefits Overview

Unlimited PTO
Student Loan Payback Program
Stipend pay
Daily workouts sessions
Game nights
Cooking Classes
Weekly company-wide meetings with Senior Leadership and special guests

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Key Example is our Culture, Diversity and Inclusion Committee
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Team workouts
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Unqork provides employees with a 401(k) matching plan managed by [provider]. We match 50% of contributions up to 3% of an employee's annual gross pay.
Company Equity
Performance driven equity grants
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
16 weeks for primary caregiver and 12 weeks for secondary caregiver
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Lunch is catered every Tuesday and Thursday, while we have breakfast and snacks available daily.
Game Room
We have Pacman and a ping pong table!
Stocked Kitchen
Some Meals Provided
Employees get free lunch on Tuesday and Thursday
Happy Hours
Happy hours are hosted once per week
Professional Development Benefits
Job Training & Conferences
Unqork offers employees professional development opportunities like Onsite training courses.
Tuition Reimbursement
Unqork recently launched a student loan payback program.
Diversity Program
Lunch and learns
Unqork hosts lunch and learn meetings on occasion.
Cross functional training encouraged
Promote from within
Mentorship program
Our mentorship program includes career mentoring and leadership mentoring
Customized development tracks

An Insider's view of Unqork

What are some social events your company does?

What I love about Unqork has been our continuation of events and social gatherings despite working remotely during the pandemic. We’ve done everything from virtual game nights to cooking classes, happy hours, even virtual escape rooms! These events give us a chance to hang out, relax, and just get to know our coworkers outside of the work setting.

Abbie Szabo

DEI Program Specialist

How do you collaborate with other teams in the company?

Unqork encourages different teams to build creative solutions on a daily basis. Thomas and I have been working on a project together for the past few months, and most of our days consist of collaborating together in a fun and relaxed room, brainstorming to come up with innovative solutions to complex business problems.

Thomas Erlendson and Russell Epstein

Technical Specialist and Solutions Architect

How has your career grown since starting at the company?

From my first day, I was quickly able to see the results of my work in projects. There is an inherent positive feedback loop of effort translating to valuable technical and business experience in the company. This increased my learning, responsibilities and exposure to impactful decision making quicker than I thought I could have in my career.

Leo Fisher

Technical Specialist

How has your career grown since starting at the company?

Unqork has allowed so many opportunities for career growth throughout my time here. I started when the company was just 70 people, and immediately had a hand in a variety of projects and processes, something I know isn't accessible in all organizations. I've been so happy to see that spirit of curiosity continue to be encouraged.

Marie Gaydos

Senior Talent Acquisition Partner

Unqork Careers In NYC
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Remote
2 weeks ago
As a Head of Technical Success, you will rapidly build, lead, and expand the Technical Success Management (TSM)  team aimed at delivering our Customer’s Creators and Engineers best-in-class experiences. This is a greenfield opportunity to define and execute on the mission of this new team.  Our Head of Technical Success will grow and lead a team of high performing Technical Success Managers, while also working directly with customers, partners and internal teams, remaining hands-on especially during initial growth of the team.  As a leader, you will become a hands on expert in Unqork partnering with and communicating with customers and partners on best practices, questions, issues, use cases, and providing overall technical guidance. You will build, maintain, create, and refine programs for driving and delivering TSM at scale. You will build strong partnerships with customers and partners and help to identify advocates across segments.

Director, Alliances

Unqork
Remote
3 weeks ago
Unqork is a new way to build enterprise software: it's a purely visual, drag-and-drop no-code platform designed to support the scale, complexity and security that enterprise applications require. Our customers are leaders in insurance, financial services, healthcare and the public sector, and they use Unqork to build custom software faster, with higher quality and at lower costs than code-based approaches. Founded in 2017, Unqork reached unicorn status in 2020, with a valuation of $2B. Unqork has been named one of the Best Startup Employers by Forbes, Best Places to Work by Built In and one of LinkedIn's Top Startups.

Senior Software Engineer (React)

Unqork
Remote
3 weeks ago
Unqork is a new way to build enterprise software: it's a purely visual, drag-and-drop no-code platform designed to support the scale, complexity and security that enterprise applications require. Our customers are leaders in insurance, financial services, healthcare and the public sector, and they use Unqork to build custom software faster, with higher quality and at lower costs than code-based approaches. Founded in 2017, Unqork reached unicorn

Professional Services Industry Lead - Financial Services

Unqork
Remote
3 weeks ago
Unqork is a new way to build enterprise software: it’s a purely visual, drag-and-drop no-code platform designed to support the scale, complexity and security that enterprise applications require. Our customers are leaders in insurance, financial services, healthcare and the public sector, and they use Unqork to build custom software faster, with higher quality and at lower costs than code-based approaches. Founded in 2017, Unqork reached unicorn status in 2020, with a valuation of $2B.  Unqork has been named one of the Best Startup Employers by Forbes, Best Places to Work by Built In and one of Linkedin’s Top Startups.

Senior Software Engineer (React, Node.js)

Unqork
Remote
3 weeks ago
Unqork is a new way to build enterprise software: it's a purely visual, drag-and-drop no-code platform designed to support the scale, complexity and security that enterprise applications require. Our customers are leaders in insurance, financial services, healthcare and the public sector, and they use Unqork to build custom software faster, with higher quality and at lower costs than code-based approaches. Founded in 2017, Unqork reached unicorn

GTM Product Developer

Unqork
Remote
3 weeks ago
As a Product Delivery Specialist you will be focused on supporting the delivery of GTM Products, Marketplace infrastructure, and Marketplace template content using the Unqork platform itself. This is a critical function for supporting our clients in delivering high-quality software applications faster, getting to market sooner, and deploying modern software applications solving their industry’s most pertinent pain-points. This role will be part of a talented, multi-disciplinary team to deliver whole solutions and features according to our GTM Product & Marketplace roadmaps.  

Design Services, Front-end Engineer

Unqork
Remote
3 weeks ago
Unqork is a new way to build enterprise software: it's a purely visual, drag-and-drop no-code platform designed to support the scale, complexity and security that enterprise applications require. Our customers are leaders in insurance, financial services, healthcare and the public sector, and they use Unqork to build custom software faster, with higher quality and at lower costs than code-based approaches. Founded in 2017, Unqork reached unicorn

Senior Sales Engineer

Unqork
Greater NYC Area
3 weeks ago
As a Senior Sales Engineer, you will be working across our sales channels (field, industry, partnership and demand generation), Business Product Development and Solutions Architecture to deliver innovative solutions to prospective clients. Serving as a client-facing technical voice, you’ll be responsible for providing invaluable insight and developing rapid prototypes to our potential customers. You will also be involved in continuously helping to standardize and improve our platform.

Application Security Engineer

Unqork
Remote
3 weeks ago
Unqork is a new way to build enterprise software: it's a purely visual, drag-and-drop no-code platform designed to support the scale, complexity and security that enterprise applications require. Our customers are leaders in insurance, financial services, healthcare and the public sector, and they use Unqork to build custom software faster, with higher quality and at lower costs than code-based approaches. Founded in 2017, Unqork reached unicorn

Principal Software Architect

Unqork
Remote
12 hours ago
Own application architecture design, assessment and optimization including definition, documentation, prototyping and implementation of new application architectures in the Unqork Platform. Working across teams in the identification of business requirements, functional design, prototyping, testing.  Participate as a major stakeholder in planning the product roadmap. Ensure that all teams have the support they need to make successful decisions and trade-offs. Identify actionable opportunities and design solutions that positively impact customer adoption.