Client Solutions Engineer
Are you curious, meticulous, and driven? Do you have a passion to put the customer’s needs first? Are you interested in putting your technical skills to use and help develop your career at one of NYC's hottest startups? If so, you’re perfect for this role!
Updater is one of the fastest growing tech companies in NYC, and our goal is to streamline the moving process for all 17 million households who move each year in America. To pull this off, we work with relocation professionals including real estate brokerages, property management companies, mortgage companies, moving companies, and more.
Our happy client base is growing at the speed of light and we need a few extra hands on deck! It takes a lot of time and effort to bring new clients into the Updater family. As part of the Client Success team, the [Solutions Engineer], will leverage their technical skills and partner with our Engineering team to ensure that clients are onboarded effectively and on schedule. In addition, you will support clients throughout the customer lifecycle. We're looking for a detail-oriented problem solver who is passionate about customer service and technology. If you believe that delivering exceptional service is a way of life and you’re ready to work on a team that shares the same vision, then we want you on our team.
What you’ll do:
- Work with our Client Success team to prioritize and execute technical onboarding tasks, including SQL queries, writing scripts, and manipulating spreadsheets with the goal of getting clients up and running quickly
- Create technical processes to streamline and automate all aspects of our onboarding process, from data integration to product customizations
- Collaborate with our Engineering team to become an expert in Updater’s technology platform and communicate those details to our client Success team
- Work directly with clients and advise them on the best way to connect their data sources with Updater’s Integrations Platform
- Provide “go-live” support for clients in onboarding – including integration, customizations, and basic Updater support
- Assist our Client Success team in the day-to-day operations of accounts, including maintenance, and technical customizations
What you’ll have:
- A technical background – either a STEM education or experience at a coding bootcamp
- A strong attention to detail
- Experience with at least one scripting language such as Ruby, Python, or PHP
- Working knowledge of SQL
- Strong communication skills, and the ability to explain technical concepts to a non-technical audience
- Understanding of and experience working with APIs
- Strong knowledge of Excel and/or Google Spreadsheets
- A growth mindset and a desire to move into a product engineering role
- Strong work ethic and ability to work efficiently and effectively with minimal supervision
- Excellent interpersonal skills, tact, and proactive problem-solving capabilities
A month at Updater might include:
- Rotating office DJ duties
- Catered Monday breakfasts, Friday lunches, and rip-roaring happy hours
- Awesome off-site activities, like zombie laser tag and Escape the Room (just to name a few!)
- Cross-functional collaboration with the entire team
- Group outings to NYC Meetup events
Compensation & Benefits:
We're looking for top-tier talent, and we offer compensation packages that include competitive base salary & stock options. Our comprehensive benefits programs include health care, dental, transportation subsidies, and Flexible Paid Time Off (PTO).
About Updater:
Updater makes moving easier for the 17 million households that relocate every year in the US. With Updater, users seamlessly transfer utilities, update accounts and records, forward mail, and much more. Hundreds of the most prominent real estate companies in the US (from real estate brokerages to multifamily and relocation companies) rely on Updater’s real estate products to save clients hours with a branded and personalized Updater moving experience.
Headquartered in New York City, Updater has raised nearly $100 million from leading investors, including SoftBank Capital, IA Ventures, Commerce Ventures, Second Century Ventures (the strategic investment arm of the National Association of Realtors®), and more. Updater ranked #3 on Crain's 2016 Best Places to Work in NYC, ranking as the highest rated tech company on the list. For more information, please visit www.updater.com.
Updater is proud to be an equal opportunity employer and will consider all qualified applicants regardless of color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital or family status, disability, gender identity or expression, veteran status, actual or presumed belonging to an ethnic group, or any other legally protected status. If you have a disability or special need that requires accommodation, please let us know.