Customer Integration Engineer
Company Description
MarketAxess is a FinTech company and component of the S&P 500. We are a leading provider of global fixed income trading platforms, data, and post-trade solutions.
The fixed-income markets represent an enormous global marketplace, where only a fraction of average daily trade volume occurs electronically. Believe it or not, most fixed-income trades are still executed via phone or blotter, providing us with a significant opportunity for disruption and future growth.
We believe this market is ripe for disruption and have created a proprietary electronic platform that connects the world’s most influential financial institutions to the world’s largest capital market. Since 2015, MarketAxess has grown from roughly 300 employees to approximately 700 with offices across seven countries and annual revenue has more than doubled. We’re excited about the growth opportunities ahead and have built a fast-paced, collaborative, environment where all employees are empowered to make a material impact. We hope you’ll come join us!
Job Description
We are seeking to augment the US Customer Integration (CI) group. The primary responsibility of the CI group is to work with broker-dealers and institutional clients to help them integrate their systems to the MarketAxess Fixed Income trading system via Application Programming Interfaces (API). This includes integration with front-office, mid-office and back-office systems for order management, trading and settlement. Additionally, the CI group is also responsible for integrating our market data products/feeds with our data customers.
What You’ll Do
- Assist new and existing institutional clients and broker-dealers with the integration of MarketAxess provided APIs for various FIX Trading APIs, Straight Through Processing (STP), and Market Data feeds
- FIX API integration for various fixed income products – US Investment Grade, High Yield Emerging Markets, US Agencies, Municipal Bonds and US Treasuries
- Create and maintain clear and concise technical documentation, aimed at external IT audience
- Maintain awareness of USCI team inbox and hotline to promptly respond to customer inquiries
- Work closely with Product Owners and customers on the deployment of new API functionality and workflows and implement features with client requirements/needs in mind
- Resolve escalated Production issues and test customer scenarios in non-Production environments
- Build and foster relationships with Dealer and Client technology teams, engaging them in the design and development of new products, features and services
- Jira on-going integration efforts, proving clear updates for technical teams and business stakeholders
- Hybrid Role and provide onsite coverage at 8:00am when in-office
What You Bring to the Table
- This is a client-facing technical role. Candidates must be articulate, have a strong client orientation and show a high sense of urgency towards client demands/needs
- 3+ years of experience
- Computer Science, Computer Information systems, or Bachelor's in finance
- Candidate should be comfortable multi-tasking in a fast-paced environment and able to suggest opportunities for increasing efficiency and improving team processes
- Strong verbal and written communication skills
- Experience with the FIX 4.4, 5.0SP2, FIXT.1.1 protocols
- TCP/IP & networking fundamentals
- RDBMS skills (SQL Server and/or Oracle) – ability to read, write and run SQL scripts.
- Knowledge of Fixed Income or other Financial Markets
- Experience with OEMS systems
- Experience troubleshooting and testing in a Linux Environment
- Experience creating Tableau reports a plus
What’s In It for You?
In addition to working on cutting edge technology and in our culture of innovation, collaboration, and openness, we offer:
- Hybrid Environment: Flexibility matters! Our employees enjoy a mix of working in the office and from home
- Employer Provided Food: Free lunch is delivered for all employees when in the office. Offices are always stocked with free snacks and drinks.
- Paid time off: Competitive PTO package including vacation days, sick leave, charity leave and parental leave
- 401(k): Dollar-for-dollar employer match up to $10K
- Employee Stock Purchase Plan: Participate in our tax-advantaged ESPP and purchase MarketAxess common stock
- Health Insurance: Highly competitive medical, dental, and vision programs
- Wellness Stipend: Up to $1K annually towards gym memberships, home office equipment and more
- Onsite Healthcare: Convenient access to world-class care through Mount Sinai at our Hudson Yards location
- Tuition Assistance and Professional Training: We want to empower your continued growth and development. On-demand learning, boot camps, and opportunities to attend conferences are available to all employees.
For job positions in NYC, NY, and other locations where required, the estimated salary range for a new hire into this position is $110,000 USD to $180,000 USD. Actual salary may vary depending on job-related factors, which may include knowledge, skills, experience, and location. You may also be eligible for annual cash incentives, equity and other benefit programs.
MarketAxess Corporation and its affiliates provide equal employment opportunities to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, veteran status or any other legally protected characteristic in the location in which the candidate is applying.
All of your information will be kept confidential according to EEO guidelines.
MarketAxess Privacy Notice for Candidates
CCPA Notice at Collection for California Employees and Applicants