The Job

Data loss can be devastating. Whether it’s caused by human error, bad code, rogue integrations, or malicious intent, all companies are at risk. OwnBackup is the #1 data backup, archiving, and sandbox seeding app on the Salesforce AppExchange. With over 3,400 customers, we are ranked #38 on Financial Times’ list of America’s fastest growing companies, and have raised $267.5 million in funding from Salesforce Ventures and others. 

As part of the Chief Information Security Officer (CISO) organization, this role will advance our focus on supporting prospective and existing customers' security and compliance needs. The individual will support the Director of Cyber Security in creating a competitive advantage that grows our business and increases customer and prospect confidence within our service offerings.

The role will collaborate with internal teams to create and enhance customer-facing documents, collateral, and build and drive continuous improvements to build trust sooner with our prospects. This individual will become a product subject matter (SME) expert in the context of product security and compliance features as well as the security posture of the infrastructure maintained within AWS and Azure.  

As a Cloud Security SME this role will participate in information security related audits with prospects and existing customers in order to answer complex security and technical questions related to the OwnBackup platform and services operating in multiple cloud environments.

This individual will be the initial escalation point of contact for internal sales support functions and collaborate appropriate responses from the CISO or R&D organizations as necessary. This role will be for a highly technical individual with in-depth experience in cloud security, SaaS, and can speak with confidence and clarity to meet with prospects during the sales cycle. Additionally, the role will track and communicate through the Cyber Security organization changes to technical infrastructure and tooling from engineering to ensure proper alignment with customer and compliance requirements.

Your Day-to-Day Role

• Work directly with sales as the initial escalation point of contact for security and compliance assessments, questions, and calls with prospective customers.
• Develops continuous improvement strategies to address immediate customer inquiries/responses for current data protection/cybersecurity practices, risk controls in the product, with a focus on standardizing and scale.
• Communicate and explain OwnBackup's information security and compliance strategy to prospects and customers.
• Support the education sales and account management staff on information system security and compliance capabilities.
• Partner with Solution Engineers to maintain a response database to provide consistent responses to clients.
• Informing and influencing the development and product organization to follow security-related requirements and best practices.
• Produce and correlate data within the cyber security organization in order to inform  leadership through department metrics dashboards, risk assessments tracking, customer questionnaire data gathering and sales related dashboards.
• Populate and help maintain key documentation in a variety of systems to help inform customers, both internal and external, of critical information related to the security of the platform and services. 
• Partner with CISO org to collaborate on other security and compliance projects and efforts as necessary.

Your Work Experience

• Minimum 5 years of experience in cloud engineering with a minimum of 2 focused on cloud security.
• Minimum 1 years of experience in a similar sales support function, including fielding customer questions via voice/video/in person.
• Strong understanding of mitigating security controls (i.e., anti-virus, IPS/IDS, API security, DLP, SAML/SSO, access management, encryption, logging, patching), and how they work in an overall defense in-depth methodology.
• Understanding of cloud infrastructure and protection methodology and tooling for virtualized services.
• Understanding of distributed denial of service attack intelligence gathering, concepts, mitigation tools, and techniques.
• Knowledge of cybersecurity standard frameworks such as ISO, SOC, NIST CSF, and CIS 20 Controls.
• Familiarity with secure coding best practices.
• Strong communication skills, customer-centric, and comfortable in a sales support role as needed.
• Previous experience in preparing and delivering product presentations to customers and prospects during customer meetings and marketing seminars.
• Familiarity with B2B SaaS environments.
• Strong project management, meeting/call management skills.
• Excellent communication skills.
• Working knowledge of numerous cloud-based products and services and a willingness to maintain cutting-edge knowledge of cloud-based technology going forward
• Current AWS security, CISSP, CRISC, CISA, GIAC, or equivalent certifications preferred.
• Experience within the Salesforce ecosystem is preferred.
• Experience with implementation of SOC 2 and ISO 27001 controls.
• Experience writing policies and procedure documents preferred.

Important Details

This is a full-time position with an opportunity to be remote for the right candidate.

Here at OwnBackup, culture is as important as results, and a key part of our culture is our differences. As we scale to help all types of companies protect precious data, our team must reflect the diversity we serve. OwnBackup is an Equal Opportunity Employer and we believe that every employee in the company brings a unique perspective that they can and should contribute in order to make an impact every day. We strive to be one team, one culture, and one family that builds trust through transparency. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, age, national origin, protected veteran status or disability status. OwnBackup will consider qualified applicants with criminal histories in a manner consistent with applicable law.

A Bit About Us

Have a look at our market opportunity and read through the AppExchange reviews to get to know OwnBackup a little better. Founded in 2015, OwnBackup is backed by top-tier venture capital firms and Salesforce Ventures. The company has experienced 100% year over year growth, establishing early market dominance in a big addressable market. To put it in perspective, OwnBackup has 3,400 customers and nearly all of Salesforce 150,000 customers are a potential fit to use our products. Given the company’s vision to be the leading Cloud Data Protection Platform, there are also plans to expand into other SaaS ecosystems in the company year. 

#LI-ML1