Developer Support Engineer (New York, New York) at Squarespace

| Greater NYC Area
Sorry, this job was removed at 12:16 p.m. (EST) on Tuesday, May 12, 2020
Find out who's hiring in NYC.
See all Developer + Engineer jobs in NYC
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Squarespace is looking for a Developer Support Engineer who will help expand support for our technical product suite. It’s an exciting time at Squarespace as we ramp up channels of support for our technical users and expand our API offerings. We want someone who, like us, cares about understanding and supporting our technical users and partners. We’re looking for someone who will enjoy working with our technical product suite and contributing to the team through a mix of coding, customer communication, support, consultations, and content creation (blog posts, videos, technical documentation). 

At Squarespace, our Technical Product Support team is a cross-department contact for technical issues spanning across our entire product suite. We partner with a variety of teams—Engineering to debug and patch issues and Product teams to present developer user stories to improve the platform. You will help us support external developers who build with Squarespace products and consult businesses evaluating our offerings. 

You will report to the Senior Team Lead of Technical Product Support.

RESPONSIBILITIES 

  • Advise valued customers and partners on best practices, architecture, and design to speed adoption and customer success with Squarespace products
  • Help troubleshoot advanced issues on the Squarespace consumer and Developer Platform
  • Resolve technical issues by filing, managing, and evaluating bugs and improvements with Product and Engineering teams
  • Support business-to-business (B2B) and business-to-consumer (B2C) inquiries through technical consultations
  • Advocate on behalf of the developer community by collecting and distilling user feedback to validate and influence product and engineering decisions
  • Help maintain developer facing technical documentation and our Developer Portal

QUALIFICATIONS

  • Development experience in HTML, CSS, JavaScript and Java
  • 3+ years experience optimizing site performance across a variety of devices and web browsers
  • Experience looking into unfamiliar code to gain insight into underlying issues 
  • Experience integrating and troubleshooting APIs 
  • Experience describing the structure, characteristics, and behavior of software to assorted team members who consume it
  • You’re empathetic with the ability to put yourself in the customer’s shoes to figure out solutions that will best solve their needs or fix their issues
  • You enjoy knowledge sharing, team collaboration, teaching and learning from others
  • You enjoy making complex technical concepts accessible and understandable to all kinds of audiences
  • You enjoy figuring things out and picking up new skills quickly—with a passion for learning how things work and how to use new technologies

Bonus Experience (Preferred but not required so shout out about it in your application if you have experience with any of the following)

  • Familiarity with accessibility regulations and standards (ADA, WCAG)
  • Presentation experience evangelizing technical products
  • Strong presence in web development community including social media and forums 

About Squarespace

Squarespace makes beautiful products to help people with creative ideas succeed. By blending elegant design and sophisticated engineering, we empower millions of people — from individuals and local artists to entrepreneurs shaping the world’s most iconic businesses — to share their stories with the world. Squarespace’s team of more than 900 is headquartered in downtown New York City, with offices in Dublin and Portland. For more information, visit www.squarespace.com/about.

Today, more than a million people around the globe use Squarespace to share different perspectives and experiences with the world. Not only do we embrace and celebrate the diversity of our customer base, but we also strive for the same in our employees. At Squarespace, we are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

Read Full Job Description
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Technology we use

  • Engineering
    • C++Languages
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PHPLanguages
    • PythonLanguages
    • ScalaLanguages
    • SqlLanguages
    • SwiftLanguages
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • Backbone.jsFrameworks
    • Ember.jsFrameworks
    • HadoopFrameworks
    • SparkFrameworks
    • SpringFrameworks
    • KubernetesFrameworks
    • DockerFrameworks
    • HiveDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • PostgreSQLDatabases
    • RedshiftDatabases
    • KafkaDatabases
    • PrestoDatabases

Location

Squarespace is headquartered in the West Village of Manhattan, within walking distance from the 1, A, C, E, B, D, F, and M trains.

An Insider's view of Squarespace

What are some social events your company does?

In the past we've had trivia nights, talent shows, and video game tournaments. My background is actually in theatre, so amazingly had the opportunity of taking to the microphone and hosting some of the events here.

Jose Paz

Community Manager

What kinds of technical challenges do you and your team face?

Our team’s mission is to configure, integrate, automate, and report on all HR systems. This means we are constantly trying to do things no one has ever done before. Some of the challenges we regularly encounter are hacking together system integrations, implementing controls to ensure data integrity, and manual task automation for our users.

Paul

Engineering Manager

How has your career grown since starting at the company?

As the Data Engineering team has grown, I've become a team lead and learning lots of new technologies, such as Postgres and Airflow.

Polina

Senior Software Engineer

What are some social events your company does?

The company holiday party is a pretty big social event. Each location has one and I’ve crashed three of the four parties in Ireland as well. At this point, if I don’t go to the Dublin holiday party, I might get messages asking if I’m okay.

Vishal

Team Lead, Product Support

What are Squarespace Perks + Benefits

Squarespace Benefits Overview

We take care of our employees in more ways than one. We offer competitive medical, dental, and vision for our employees and their dependents. We also offer up to 20 weeks of paid family leave (includes parental), daily gourmet lunches, and seasonal wellness programming, including meditation, yoga, and nutritionist sessions at the office. And so many snacks.

Culture
Volunteer in local community
Partners with Nonprofits
Eat lunch together
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Adoption Assistance
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Game Room
Stocked Kitchen
Happy Hours
Pet Friendly
Recreational Clubs
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Cross functional training encouraged
Time allotted for learning
All employees have full access to LinkedIn Learning.
Online course subscriptions available
More Jobs at Squarespace28 open jobs
All Jobs
Finance
Data + Analytics
Design + UX
Dev + Engineer
HR
Marketing
Operations
Product
Project Mgmt
Finance
new
New York
Finance
new
New York
Data + Analytics
new
New York
Finance
new
New York
Project Mgmt
new
New York
HR
new
New York
Developer
new
New York
Developer
new
New York
Marketing
new
New York
Design + UX
new
New York
Design + UX
new
New York
Data + Analytics
new
New York
Data + Analytics
new
New York
Developer
new
New York
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
Save jobView Squarespace's full profileSee more Squarespace jobs