Director APM, Infrastructure & Security

| Greater NYC Area
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CLEAR helps create safer, easier experiences everywhere you go. We believe you are you and by using your biometrics – your eyes, face, and fingerprints – we keep you moving. Imagine a world where you can do virtually everything you need to – breeze through the airport, buy a beer at the game, check-in at the doctor’s office, access your office building, and more – without ever pulling out your wallet. CLEAR is currently available in 50+ airports, venues and more. Now with Health Pass, CLEAR securely connects a person’s digital identity to multiple layers of COVID-related insights to help reduce public health risk and restore peace of mind.

We’re defining and leading an entirely new industry, obsessing over our customers, and investing in great people to lead the way. Recently named on CNBC’s Disruptor 50 List for the third year in a row and winner of the SXSW Interactive Innovation Award, CLEAR is providing innovative technology options for businesses and our 5+ million members to help create a safer environment no matter where you go.

We are seeking an ambitious, adaptable and eager Program Management leader to support our Cloud Infrastructure and Security Engineering teams in the next stage of CLEAR’s growth. In this role, you will work across the Infrastructure and Security Engineering teams to build developer-friendly platforms, strengthen CLEAR’s technical risk posture and embed a service mindset throughout the product development lifecycle. In partnership with Infrastructure and Security leadership, you will drive strategic roadmapping exercises while collaborating with teams to plan, execute and validate security and technology initiatives.


What You Will Do:

  • Lead the cross-functional delivery of a range of technology and security deliverables using advanced negotiation, facilitation, planning and dependency management techniques.
    • Use Agile project methodologies to drive continuous incremental delivery against quarterly / annual roadmap objectives
    • Collaborate with engineering, product and governance teams to break complex multi-disciplinary projects into prioritized and properly scoped plans of action
    • Demonstrate ownership of the entire project lifecycle from beginning to end 
    • Create clear visibility into status and progress within the team and for stakeholders
    • Identify and manage cross-team dependencies and risks; define and drive mitigation plans
    • Run retrospectives to remediate operational and process gaps
    • Forecast completion estimates using empirical data and stated assumptions
    • Assist Infrastructure & Security leadership with developing strategic roadmaps for CLEAR's systems, architecture, and practices
  • Lead teams as an agile coach / servant leader 
    • Directly manage 2-3 agile program managers across the various teams within the Infrastructure & Security Programs
    • Advocate for agile principles and help negotiate agreements between teams; facilitate productive communication between teams and among teammates
    • Lead continuous improvement by identifying and remediating cross-functional process gaps across your teams and the technology organization at large
    • Ensure that CLEAR's processes and artifacts are helping us to deliver rapidly and with agility

Who You Are:

  • 7+ years of relevant project/program management experience
  • Must have delivery leadership executing on complex and large scale cross team initiatives in a cloud native environment ideally within service / SRE / Infrastructure domains
  • Familiarity with cloud security design principles

Nice To Have:

  • Scrum Alliance CSM / CSP certification or PMI’s Agile Certified Professional (ACP) preferred, SAFe or other scaled agile certifications a plus
  • Hands-on experience administrating Amazon Web Services (AWS)
  • Experience driving the scoping and execution of work in the following domains:
    • Infrastructure as code
    • Virtualization / containerization
    • System management and automation
    • Databases and search engines
    • Message queueing
  • Experience with a programming language like Python, Golang, Java, or C
  • Experience operating in a regulated or security sensitive environment
  • Experience with leading frameworks, processes and tools that comprise an Information Security program including identity & access management, security operations, product & application security and infrastructure security
  • Experience scoping and delivering technology projects within compliance frameworks (COBIT, NIST-800-53, SOC1/2, PCI-DSS, ISO27001, HIPAA)


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Technology we use

  • Engineering
  • Product
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • TypescriptLanguages
    • ReactLibraries
    • Node.jsFrameworks
    • Microsoft SQL ServerDatabases
    • PostgreSQLDatabases
    • RedshiftDatabases
    • ConfluenceManagement
    • JIRAManagement

Location

Our building is convenient to several trains + bus stops! If you want a change of scenery, our club level has a gym, cafe, games, and a great lounge!

An Insider's view of CLEAR

What’s the vibe like in the office?

One of my favorite things about CLEAR is how passionate and excited everyone here is about what we are building. You can really feel that in the office - you are empowered to put your ideas on the table and take ownership of the work you are doing. We also have a chef that makes breakfast 3x/week which is not a bad way to kick off the day!

Emily

Senior Technical Recruiter

What kinds of technical challenges do you and your team face?

We constantly fight tech debt and have the buy-in from management and business to spend 25% of effort each sprint addressing tech debt. We call it the sustainability budget. This ensures the code is well designed, maintained and fun to work with. You'll do the best work of your career.

Dee

Senior Director, Engineering

What are some things you learned at the company?

In previous roles, I hadn’t had quite as much autonomy as I do at CLEAR. When starting here I didn’t realize I was empowered to make high-level suggestions, do proof of concepts, and present possible technology changes to the organization. It was great to get a nudge from my team and manager to be more open about my ideas to them and other teams.

Kyle Olson

Software Engineer

What are CLEAR Perks + Benefits

Culture
Friends outside of work
Eat lunch together
Daily sync
Team owned deliverables
Group brainstorming sessions
Open office floor plan
Diversity
Unconscious bias training
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Stocked Kitchen
Some Meals Provided
We provide free breakfast daily! One of our favorite office perks? Our fabulous chef comes in on Tuesdays (Omelette Bar!), Wednesdays (Mexican!), and Thursdays.
Happy Hours
Professional Development Benefits
Promote from within
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