Director of Forward Deployed Engineering

| Greater NYC Area
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We are looking for a Director of Engineering who will build and lead a team of entrepreneurial and creative software engineers that work directly with Ribbon’s customers. The mission of this team is to make sure Ribbon products are powering better healthcare decisions in the real world, and you will do so by helping customers solve novel technical challenges and working with the other engineering teams at Ribbon to improve our core product. You will act as a player-coach, who will help bring out the best in your team and work with them to drive customer impact.

What we look for at Ribbon 
  • Passion and drive to simplify healthcare by building products that increase access to care and power every healthcare decision to be high-quality, cost-effective, and convenient
  • Commitment to Ribbon Health company values, working on an exceptional team, and building an exceptional company
  • Grit, hustle, desire, and a “get-it-done” attitude;  strong comfort with a lean startup environment, where everyone is encouraged to participate in and contribute across all teams
  • Dedication to the creation of a diverse, equitable, and inclusive environment where teammates are celebrated for their unique perspectives and work together to simplify healthcare for all
What we're looking for in this role
  • Leader and Mentor: You care deeply about the people you work with and have demonstrated the ability to bring out the best in other engineers and set them up for success.
  • Creative Problem Solving: You can develop and build creative solutions to a wide variety of technical challenges and can learn new subject matter quickly
  • Ownership Mentality: You care deeply about making sure products just work in the real world and result in better healthcare decisions for patients
  • Relevant Technical Experience: You have backend and data engineering experience, and a strong background in Computer Science, Mathematics, or other Engineering or Sciences
  • Excellent Communicator: You can explain complex technical concepts with clarity and simplicity, to an engineer or an executive
Your day-to-day
  • Player/Coach: You are a team lead and an engineer on the team. You will be a culture builder that helps the team adopt engineering best practices, while maintaining our start-up velocity and our laser focus on customers. You will also be responsible for hiring and growing this team.
  • Solve novel technical challenges for clients: You will work with Ribbon’s customers to understand their unique use cases and technical challenges, and work with them to design and implement creative solutions. Healthcare data is complex and messy, and we are willing to meet our customers and their tech stacks where they are, so they can leverage our data and API to improve healthcare for patients.
  • Integrate client contributed data: You will work with Ribbon’s customers to build data feeds and pipelines that can be integrated with Ribbon’s core dataset. This will add to Ribbon’s core data asset and improve the quality of data that each customer gets.
  • Automation: You will identify opportunities to improve and automate repeated workflows and create scalable systems and tools for addressing customer needs.
How we live out our values for our teammates
Our goal is to make this the best career decision any of us have ever made. We stand by our values to make it happen.
 
Run Toward Hard Problems | We are motivated by the toughest challenges. We seek out hard problems that have the most impact and solve them to help those who need it most. We encourage our teammates to take ownership of outcomes that motivate them. Everyone at Ribbon has a say in our objective and key result (OKR) planning process for their teams and across teams. 
 
Put Your Team First | We are a family. We are all happier and healthier when we take care of each other and put each other’s needs ahead of our own. We take care of you by offering fully covered insurance premiums on health, vision, and dental, a 401K plan match, and a flexible working policy that includes progressive family leave guidelines, flexible working schedules, and unlimited vacation.
 
Do What You Say | We are honest with each other. We are accountable to each other. When we commit to accomplishing our goals, we make it happen. Every team member has the opportunity to own high-impact work at Ribbon.
 
Stay Hungry, Keep Improving | We are humble. We will make mistakes, learn from those mistakes, and be better because of those mistakesHere, feedback is a gift and mistakes are learning opportunities. We have a thoughtful culture that focuses on giving and receiving regular positive and constructive feedback to help us support each other and make each other better. Also, speaking of “hungry” we offer plenty of snacks, food, and coffee.
 
Practice Habits of Excellence | We measure our success by the process it took to get there. We will always do our very best and we are proud of the outcome because of it. At Ribbon, we focus on how we get things done by documenting and sharing our learnings, We are building the systems we need to scale our company and support our work for the long-term. 
 
Build With Empathy | We are building the best healthcare experience for our users. When faced with a difficult decision, we do what’s best for people’s lives. This includes our team. Every Ribbon teammate shares working and lifestyle norms, and we hold each other accountable to respecting these norms so each person can balance work-life integration that works for them.
 
 
Ribbon Health is proud to be an Equal Employment Opportunity employer. We do not discriminate on any basis covered by appropriate law. All employment is decided on the basis of merit, qualifications, performance, and business need. If you need assistance or an accommodation due to a disability, you may contact us at [email protected]
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • PythonLanguages
    • SqlLanguages
    • DjangoFrameworks
    • PostgreSQLDatabases
    • PeriscopeAnalytics
    • SisenseAnalytics
    • AsanaManagement
    • NotionManagement
    • WordpressCMS
    • HubSpotCRM

Location

Ribbon's office is located in the heart of SoHo, one of the most fashionable neighborhoods NYC has to offer! Expect a creative vibe, endless shopping, dining, and entertainment, and convenient access to public transportation.

An Insider's view of Ribbon Health

How would you describe the company’s work-life balance?

We make sure to prioritize everyone's wellbeing at Ribbon. We recognize that every person has different work styles and preferences so we seek to support each other in those preferences. Some practical ways we do this is through “No Meeting Wednesdays,” documenting and sharing our working norms, and sharing frequent feedback.

Alex Fenstermacher

Talent Acquisition Lead

How do you collaborate with other teams in the company?

We are transparent with each teams’ goals and how they roll up to support the company. This allows for a lot of visibility into what each person is working on, and that context is really helpful when engaging in cross-functional projects. We make it a habit to create and share artifacts so we can be sure we are all on the same page on direction.

Stephanie

Head of Marketing

How does the company support your career growth?

I’m grateful for our constant learning opportunities - from cross-team discussions on how our product can improve the healthcare industry, to the greenfield opportunities to build something new. We prioritize putting our team first, which leads to a culture of learning and feedback, creativity, and empathy for each other and the market.

Misha

Strategic Partnerships Lead

How do your team's ideas influence the company's direction?

We built a process to encourage new ideas and ensure they get attention. First, anyone with an idea creates an artifact for the team to absorb, and then we have a meeting to discuss and make a decision. In the end, when we come to a decision together, we commit to the chosen path to build the best possible product as a united group.

Nate

Co-founder and CTO

What kinds of technical challenges do you and your team face?

We are designing scalable data ecosystems that enable analytics and data science workflows. Our biggest challenges come from automating the maintenance and operation of hundreds of pipelines, determining a reproducible ground truth, and providing our customers with the means to answer key questions.

Andre

Senior Software Engineer

What are Ribbon Health Perks + Benefits

Ribbon Health Benefits Overview

- Fully sponsored medical, dental, and vision plan coverage
- Inclusive environment and activities to connect in and outside the office
- Commuter support and CitiBike membership
- Membership to One Medical and virtual mental health support
- Generous childcare & parental leave options
- Unlimited paid time off and flexible hours
- 401k sponsorship with employer match

Culture
Friends outside of work
Eat lunch together
Intracompany committees
Ribbon utilizes Workstreams prioritizing diversity, equity, and inclusion in every facet of our organization from product to employee experience and everything in between.
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Highly diverse management team
We are building a product meant to improve care decisions for all Americans. In order to deliver on our mission, we prioritize representation with our group of diverse leaders to guide us.
Unconscious bias training
We focus on unconscious bias training during our interview training, which all new team members receive.
Mean gender pay gap below 10%
Hiring Practices that Promote Diversity
We leverage channel partnerships, sourcing sprints, unconscious bias training and we use tools and technologies to promote diversity.
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Ribbon offers a zero-dollar deductible plan for all employees.
Wellness Programs
Ribbon, in partnership with some of the top gyms in the country, offers generous discounts for memberships.
Team workouts
Mental Health Benefits
Ribbon prioritizes mental wellbeing with a sponsored mental health app membership as well as unlimited flexible time off and a sick leave policy for all employees.
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Ribbon Health provides employees with a 401(k) matching plan managed by Slavic. We match 4% of contributions.
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Ribbon supports parental leave for all new parents with up to 14 weeks, 100% paid leave regardless of tenure.
Flexible Work Schedule
Ribbon provides unlimited flexible time off with the ability to work remotely and encourages employees to utilize "No Meeting Wednesdays".
Family Medical Leave
Ribbon offers up to 12 weeks of unpaid, job-protected leave per year, as well as maintained health benefits and retirement contributions for employees under the Family and Medical Leave Act (FMLA).
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Ribbon offers untracked, unlimited flexible time off for all employees.
Paid Holidays
Paid Sick Days
Ribbon recognizes that employees will need to take days off from work to prioritize their wellbeing. Ribbon complies with NY State law by providing up to 40 hours of paid sick leave per calendar year.
Perks & Discounts
Casual Dress
Commuter Benefits
Ribbon Health offers pre-tax commuter benefits for all employees, as well as a free bike sharing membership with Citi Bike.
Company Outings
Stocked Kitchen
Some Meals Provided
Team lunches
Pet Friendly
RIbbon Health's pet policy is dog friendly.
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within

Additional Perks + Benefits

Company perks are only as valuable as the people behind them. At Ribbon, we prioritize the entire human experience rooted in our values with the understanding that Ribbonites are not just employees, rather individuals with families, friends, and communities. Ensuring that we start every week centered around our values, promote an inclusive culture with working norms, welcome new joiners with our onboarding buddy program, consistently highlight the importance of holistic wellbeing, and foster an environment where everyone can be their authentic selves are just a few examples of why Ribbon is so special.

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