Director, Production Visibility Tooling & Telemetry

| Greater NYC Area
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Unqork is the no-code platform that's pioneering a new way for companies to build, deploy, and manage complex, enterprise-grade applications. At this moment, Fortune 100 companies are using Unqork to create and deliver software without writing a single line of code.

Gary Hoberman, former CIO of Metlife, founded Unqork in 2017 with a team of hand-picked industry professionals, and together we're creating a massive paradigm shift in the way software is built. If you want to have a hand in defining the future of application development, we want to hear from you.

The Opportunity:

The Director, Production Visibility Tooling & Telemetry role is a key position in the newly created platform operations team. The role will be responsible for the delivery of process and tools innovation and continuous improvement initiatives across platform operation with assistance from tooling & telemetry perspective. The role will cover the operationalizing of platform/application monitoring / support tools - includes but not limited to operational workflow streamlining, server/app/db load/availability, disk usage, memory consumption and performance in order to maximize application uptime and reduce operational costs.  This would ultimately lead to productionizing a NOC or Mission Control Center (MCC). This role will report into the Head of Platform Operations.

What you’ll do:

  • Lead the identification and delivery of the tooling & telemetry strategy across the business to drive monitoring improvement, tools integration and development
  • Automated tools to remove manual work, detection, recovery and risk mitigation to reduce operational costs in platform operations
  • Setup the Mission Control Center - NOC/SOC to alert on exceptions only initially via eyes on glance to ticket driven alerting to live agents and finally to automating remediation via a BOT
  • Will perform and lead the framework in setting up System Reliability/Rapid Response/Continuous Monitoring Engineering governance.
  • To work with key technology stakeholders, to build a continuous server-specific application (including 3rd party API inventory) telemetry (CPU, service limits and license/cert expiry, Memory and I/O, user requests, concurrent user activity - usage analytics) trending
  • Work with DevOps/Security to implement Application Infrastructure telemetry that will monitor and quantify network monitoring in terms of bits per second/packets loss (such http/s traffic vs back-end database traffic)
  • Implement tools/tracking of basic application monitoring and telemetry. This will include how application databases access and processing. This includes user related parameters trends, transaction per second, open connections, errors and misconfiguration and tracking over time
  • Operationalize the exception monitoring of database queries quantity, response times and quantity of data passed between database and application (averages and outliers)
  • Work closely with key technology stakeholders to operationalize cloud specific application telemetry includes (cloud availability, internet latency..etc)
  • Implement Dashboards or other visual tools for real-time system telemetry and reporting
  • Leverage vendor tools of log parsing for exception or intelligence or consolidation for support group
  • Business intelligence to mine logs for insights - patterns

What we're looking for:

  • 10+ years experience preferred. 8+ years of experience in tools development at enterprise level, continuous improvement, change management, production support, and/or product or program management, owning and driving end-to-end development of complex, large scale programs from concept to launch, across diverse stakeholder teams preferred
  • Bachelor's Degree preferred
  • Language/Application experience is required for this role (Perl or Python, Dockers, Hadoop or KDB, MYSQL or other DB (relational/non-relational/time series, highCharts.)
  • Unix, Linux, Windows experiences
  • 7+ years of managing production and integration support
  • Experience with data center build out..etc
  • Excellent problem-solving, conflict resolution, active listening, and time management skills
  • Independent and self-driven
  • Experience with performance metrics, process improvements and Lean techniques
  • Excellent analytical and quantitative skills with the ability to use data to manage metrics, drive large scale process improvements, and implement business cases 

Bonus:

  • Previous work experience with JIRA and Zendesk
  • Rudimentary knowledge of database structure

Unqork is an equal opportunity employer, and proud to be committed to diversity and inclusiveness. We will consider all qualified applicants without regard to race, color, nationality, gender, gender identity or expression, sexual orientation, religion, disability or age.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • ReactLibraries
    • ReduxLibraries
    • Twitter BootstrapLibraries
    • AngularJSFrameworks
    • ExpressFrameworks
    • Node.jsFrameworks
    • MongoDBDatabases
    • ConfluenceManagement
    • JIRAManagement
    • TrelloManagement
    • HubSpotCRM

Location

We’re located in Union Square West: great food, a quick block away from the park, and a short walk to the N/Q/R/W, 4/5/6, L, B/D/F/M, and PATH trains.

An Insider's view of Unqork

What’s the vibe like in the office?

The office is a refreshing place to work - it’s a place that’s supported by the belief that success is driven by the well-being of its makers. There’s a trust that everyone knows how to get things done in a way that’s most efficient for them. The non-egotistical and supportive energy allows everyone to thrive in the ever changing dynamic!

Kelly Jin

Production Support Engineer

How do you collaborate with other teams in the company?

Unqork encourages different teams to build creative solutions on a daily basis. Thomas and I have been working on a project together for the past few months, and most of our days consist of collaborating together in a fun and relaxed room, brainstorming to come up with innovative solutions to complex business problems.

Thomas Erlendson and Russell Epstein

Technical Specialist and Solutions Architect

How has your career grown since starting at the company?

From my first day, I was quickly able to see the results of my work in projects. There is an inherent positive feedback loop of effort translating to valuable technical and business experience in the company. This increased my learning, responsibilities and exposure to impactful decision making quicker than I thought I could have in my career.

Leo Fisher

Technical Specialist

What are Unqork Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Key Example is our Culture, Diversity and Inclusion Committee
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Diversity manifesto
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Unqork provides employees with a 401(k) matching plan managed by [provider]. We match 50% of contributions up to 3% of an employee's annual gross pay.
Company Equity
Performance driven equity grants
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
16 weeks for primary caregiver and 12 weeks for secondary caregiver
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Employees who have been with the company for 12 months are eligible for 12 weeks of family medical leave.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Lunch is catered every Tuesday and Thursday, while we have breakfast and snacks available daily.
Game Room
We have Pacman and a ping pong table!
Stocked Kitchen
Some Meals Provided
Employees get free lunch on Tuesday and Thursday
Happy Hours
Happy hours are hosted once per week
Professional Development Benefits
Job Training & Conferences
Unqork offers employees professional development opportunities like Onsite training courses.
Tuition Reimbursement
Unqork recently launched a student loan payback program.
Diversity Program
Lunch and learns
Unqork hosts lunch and learn meetings on occasion.
Cross functional training encouraged
Promote from within
Mentorship program
Our mentorship program includes career mentoring and leadership mentoring
Customized development tracks
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