Director, Sales Engineering

| Greater NYC Area
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Narrativ is looking to hire a Director of Sales Engineering to oversee the full scope of sales engineering and solutions design for Narrativ clients. This is a unique opportunity to have a fundamental impact on the success of a rapidly growing startup by ensuring successful integrations in collaboration with market-leading retailers and publishers. This is a strategic sales position reporting to the VP of Revenue and managing a team.

To be successful in this role, you must have the right combination of strategy, leadership, technical, sales, and operational skills. You will be expected to help set the strategy and approach to effectively and efficiently serve a rapidly growing base of merchant clients and publisher partners. 

You will collaborate closely with our sales teams as a technology evangelist and subject matter expert to differentiate Narrativ to prospective customers and help clients understand the value - explaining technical features, scoping and evaluating client needs, and problem-solving any potential roadblocks. 

Your impact:

  • Collaborate with senior business and technical decision makers to understand business objectives and demonstrate the value proposition of Narrativ
  • Set a new standard for understanding, navigating, and developing strategies to resolve technical blockers with a full-scope understanding of internal implications in mind 
  • Provide in-depth subject matter expertise to support the technical relationship with prospective customers, including product and solution briefings and proof-of-concept work
  • Partner directly with product management to prioritize solutions impacting customer adoption
  • Work hands-on with customers to demonstrate and support product integrations in customer/partner environments
  • Recommend integration strategies, enterprise architectures, platforms, and application infrastructure required to successfully implement a complete solution using best practices
  • Drive operational excellence as it relates to integrations and solutions at Narrativ - setting and managing to goals related to client success and efficiency 

What you’ll learn: 

  • You’ll learn how to partner strategically with Product and Revenue teams - help create and collaborate on the roadmap and strategy for integrations at Narrativ
  • You’ll learn how to both close deals and set them up for success and work in an environment with highly complex deal structures 
  • All told, this is a truly special opportunity for an exceptional performer to greatly accelerate the trajectory of his/her career 

Experience needed: 

  • Experience as a solutions architect, technical consultant, or technical sales engineer is required (i.e., client facing technical experience)
  • Implementation experience with a SaaS or media technology platform 
  • Experience delivering technical pitches to executive audiences
  • Demonstrated consulting skills and an ability to present complex topics to both business executives and technical audiences
  • Ability to coordinate technical team resources by identifying necessary team member skills required, assemble as appropriate, and orchestrate customer engagement technical strategy.
  • Experience in, and understanding of, data and information management as it relates to enterprise SaaS implementations and integrations.
  • Experience answering cyber security and regulatory compliance questions and demonstrated ability to address client privacy and information security concerns.
  • Experience managing and building a team. This includes, people management and development as well as building a proactive infrastructure for your team and function.

Bonus: 

  • Experience selling technology tools to publishing companies and/or retailers
  • Has existing relationships with media companies or retailers  
  • Deep passion for improving the online product search experience for shoppers


Important Notice: Narrativ will be going fully remote in 2021 and anticipate being a fully remote organization moving forward! 

Narrativ is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status. 


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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • ScalaLanguages
    • JenkinsLanguages
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • DjangoFrameworks
    • FlaskFrameworks
    • Node.jsFrameworks
    • SparkFrameworks
    • TensorFlowFrameworks
    • MongoDBDatabases
    • MySQLDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • TeradataDatabases
    • AWSDatabases
    • Google AnalyticsAnalytics
    • SalesforceCRM

Location

Our office was right in the center of Grand Central and very close to Bryant Park. But now we are operating fully remote!

An Insider's view of Narrativ

What’s the vibe like in the office?

Our office has an open layout that helps inspire collaboration, conversation and idea sharing. We are a growing start up so there is a mix between heads down work and banter. Some ideas are around how to best service our clients and others are about dooms day prepping and our water intake :)

Nathalie

Head of Talent

What kinds of technical challenges do you and your team face?

We are building a brand new self serve portal to onboard new clients on to the Narrativ platform. This will decrease time and resources needed to get new users on our platform while increasing the immediate value our clients see.

Kavya

Software Engineer/ Data Analyst

What does career growth look like on your team?

At Narrativ we have a culture of deep appreciation and your impact is rewarded. We make sure engineers have measurable and achievable goals that they define based on their own interests. I have seen engineers really up their game during my time here.

Joseph

Senior Data Engineer

What is your vision for the company?

At Narrativ, we believe e-commerce should serve the best in us. We’re building technology that makes it easier for brands to connect with shoppers through honest recommendations from diverse voices across the Internet, not ads. Those who join our team should share our passion for rewiring e-commerce and challenging the status quo.

Shirley

Founder & CEO

What's the biggest problem your team is solving?

One of the biggest challenges we are solving for now is translating our vibrant and collaborative office culture to be as vibrant and collaborative in a remote setting.

Nathalie

Head of Talent

What are Narrativ Perks + Benefits

Narrativ Benefits Overview

We offer competitive benefits (both for health insurance and monthly WFH stipends) that support our team members. It's also extremely important to provide support as we transition to working remote.

Culture
Volunteer in local community
We work with external partners to provide mentorship, learning and career opportunties.
Friends outside of work
Eat lunch together
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Documented equal pay policy
Highly diverse management team
Narrativ is led by founder & CEO Shirley Chen. Her experience as a female founder has taught her the importance of a diverse team, a value that is shared by the entire org.
Mean gender pay gap below 10%
Hiring Practices that Promote Diversity
We have a 15% pledge for sourcing when building out candidate pipelines
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
We partner with Classpass and NYHRC to offer our employees stipends and discounted memberships
Team workouts
Join us as we Peloton together!
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Match charitable contributions
We have a 200% match on any charitable donations that support the BLM movement or organizations fighting against racial injustices. In 2020, we donated over $40K!
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide 100% coverage for both primary and secondary caregivers for 12 weeks. The time can also be taken sporadically across the new child's first year!
Flexible Work Schedule
Remote Work Program
Vacation & Time Off Benefits
Unlimited Vacation Policy
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Pet Friendly
Relocation Assistance
Fitness Subsidies
Home Office Stipend for Remote Employees
$500 one-time payment and a $50 a month stipend for continuous support
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Cross functional training encouraged
Promote from within
Time allotted for learning
Customized development tracks
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