Engineering Manager, Network & Infrastructure Services at NS1

| Greater NYC Area | Remote
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About Us

NS1 optimizes delivery of the world’s most critical internet and enterprise applications. Only NS1’s platform is built on a modern API-first architecture that acts on real-time data and grows more powerful in complex environments, transforming DNS, DHCP, and IP Address Management (IPAM) into an intelligent, efficient, and automated system. NS1’s technology drives dramatic gains in IT efficiency and application performance, reliability, and security for the largest global enterprises, including Salesforce, LinkedIn, Dropbox, Nielsen, Pitney Bowes, Squarespace, Pandora and The Guardian. We solve incredibly challenging problems on behalf of our customers in the most mission critical parts of their stack.

The Role

NS1 is looking for an experienced engineering leader for our Network & Infrastructure Services Teams to join our engineering department. Together, these teams own our first level of support across all engineering products, incident management, tooling to support observability across all of our products. The role is based in the US and works with a fast-growing and talented team distributed across multiple continents.

You have a track record of being on the front line in operational roles responding to challenges and incidents in mission critical internet environments. You have demonstrated the ability to build new structures and work within existing ones. You strive for quality and reliability in both software and operations, and internalize and translate the needs of customers into your daily activities as you lead your team. You enjoy working in an environment that includes both virtual and physical servers. You are motivated to see problems solved in distributed environments and highly technical systems. You have a willingness to consider new approaches for existing and new issues in both software and hardware. 

Your primary responsibilities will include:

  • Directly manage and grow the Network and Infrastructure Services teams
  • Manage, maintain and evolve effective 24/7 operational coverage in a high visibility, highest availability, mission critical environment.
  • Identify opportunities for new roles within annual hiring plans. Work with the internal recruiting team to attract, interview, hire, and onboard new engineers.
  • Nurture an environment on the engineering team that aligns with NS1’s core values and supports a space for technical expertise and excellent engineering.
  • Work with team members to align on priorities.
  • Work with team members to deliver quality services per strategy.
Your Skills:
  • Currently managing a team of engineers (experience overseeing technical leads and members in different time zones a plus).
  • Current or prior experience in oncall environments.
  • Demonstrated experience mentoring, growing and promoting individuals on a team, including hiring strategy and practices.
  • Unparalleled attention to detail and prolific communicator.
  • Demonstrated ability to see projects to completion.
  • Strong verbal and written communication skills. Demonstrated comfort with remote communication culture. 
  • Resourceful, creative, pragmatic, and empathetic.
  • At least 3 years in a management position with direct reports.
  • At least 3 years leading teams in a technical capacity.
Nice to have:
  • Experience managing multiple teams.
  • Internet infrastructure domain experience, including system administration
  • Experience delivering both SaaS and on premise software products.
  • Experience growing networks or infrastructure environments. 
Working @ NS1

We’re a fast-growing, well-funded startup based in the heart of New York City’s Financial District with offices and team members around the world. Working at NS1, you’ll come to understand our team is unique, both in and out of the workplace. We have PhDs, musicians, artists, and athletes working side by side, dedicated to delivering first class products. We’re hardworking, but we're also a compassionate group. We understand that outside of NS1 is a world that places demands on our time. Our leadership team is dedicated to open and honest communication and we continuously strive to foster a culture of transparency, flexibility, and creativity.

We offer:

  • competitive compensation (salary and stock options)
  • medical, dental, and vision
  • commuter benefits
  • 401k
  • flexible hours and time off
  • choice of workstation

NS1 is an equal opportunity employer.

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Technology we use

  • Engineering
    • C++Languages
    • GolangLanguages
    • PythonLanguages

Location

55 Broad St, 19th Floor, New York , NY 10004

What are NS1 Perks + Benefits

NS1 Benefits Overview

For all employees, we offer:
Competitive compensation, including new hire and recurring stock options
Flexible hours, time off and work from home options (even prior to COVID-19!)
Choice of laptop and supplemental allowance for workstation accessories
In house wellness programming and education
Access to employee-led affinity and social awareness groups
“Funtivities” calendar - employees can participate in culture building workplace activities ranging from happy hours, holiday events and special interest activities
Quarterly giving campaign to charities and social causes

In addition to the above, we offer US Employees:
Medical, dental, and vision benefits
Unlimited PTO with a mandatory minimum utilized each year
401k through Betterment
Commuter benefits (which we’ll use even more often once we return to the office!)
An outstanding parental leave policy of up to 18 weeks (12 of which can be consecutive)

Culture
Partners with Nonprofits
Friends outside of work
Intracompany committees
Diversity
Diversity manifesto
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Vacation & Time Off Benefits
Unlimited Vacation Policy
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Happy Hours
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Diversity Program
Promote from within
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