Engineering Operations Manager

| Greater NYC Area
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Better is redefining homeownership and making it simpler, faster—and most importantly—more accessible for everyone. We leverage creative technology and innovation to make the homebuying journey more approachable and understandable. Here are some interesting facts to help you get to know Better:

  • Right now we’re funding over $3 billion in home loans per month
  • We’ve funded over $14 billion in loans and $3.5 billion in insurance
  • We ranked #1 in the U.S. on LinkedIn's Top Startups 2020
  • We ranked #11 on Fortune’s Best Places to Work in Financial Services 2020
  • Our Founder and CEO was named in Comparably's Top 25 CEOs for Diversity
  • We were listed to Forbes’ FinTech 50 2020
  • And #15 on the 2020 CNBC Disruptor 50 
  • We’ve secured over $254 million from our investors to date 

Our company is made up of driven, passionate people who bring their unique backgrounds and perspectives to everything we do. We are committed to fostering diversity, multiculturalism, and inclusion.  We encourage individual potential rather than years of experience. We see the value in each person’s perspective, and recognize their talents, regardless of what the market says. We believe it’s important to nurture a company culture that encourages curiosity and passion—from employee resource groups and learning opportunities to team outings and community outreach. 

A Better opportunity:

The Product, Design and Engineering teams at Better are responsible for the end to end experience of getting a loan at Better.com, as well as all of the things behind the scenes that automate and structure the mortgage process. It’s a team that moves very quickly – we ship improvements to Better.com about 50 times daily, and we use tons of data to improve the experience and drive decisions.

The Engineering Operations Manager will join the Engineering Excellence team. Our team works closely with the engineering leadership team to ensure that our operational ‘engine’ is fine tuned and optimized for scale. We are key participants in influencing Engineering’s operational strategy and process improvements, while aligning it with business objectives.

Responsibilities will include:

  • Becoming an expert in the use and configuration of tools which facilitate Engineering processes.
  • Partnering with key Engineering leaders, Product Operations, and other partner teams to identify new processes, and define clear goals and success criteria.
  • Identifying gaps in teams, processes and tools, and build scalable solutions to address those gaps across Engineering.
  • Creating programs and practices to help our Engineering teams have effective and efficient sprints and agile ceremonies.
  • Delivering communication and documentation across Engineering, executives, and other cross functional stakeholders. 
  • Coordinating reviews of engineering practices & metrics for continuous improvement.
  • Facilitating engineering training and development activities.

About You:

  • 5+ years of experience within an Engineering organization.
  • You have strong fundamentals in Agile methodology, knowledge management, Monitoring/Alerting/Logging best practices.
  • You can navigate a git repo, follow a stack trace, and read a SQL query.
  • You can communicate deftly with Engineers and are able to understand their needs and contribute to technical discussions.
  • Develop strong partnerships with key functional stakeholders to drive focus on process and business goals. Be a trusted partner for peers and leadership to drive projects forward.
  • Able to operate at strategic levels as well as dive deeply into details (rolling up your sleeves) in order to deliver concrete outcomes.
  • Working knowledge of how Product, Engineering and Design teams work together to build effective products.
  • Possesses analytical and problem solving skills necessary for quickly developing recommendations based on quantitative and qualitative data from many different types of sources.
  • Solving difficult and technical problems is exciting to you.
  • Strong stakeholder management skills.
  • A strong interest in, and desire to, learn about technology, and a proven track record of taking the steps to do so.
  • Bonus: You have experience as an Engineer.

Better is requiring all US employees to be fully vaccinated in order to go into the office. Our priority is first and foremost the safety of our employees and their families, and we require vaccines out of an abundance of caution. Please note that Better will offer a reasonable accommodation process for employees who are not vaccinated for medical or religious reasons.

The Better mission is rooted in values that drive us.

  • We do what’s in the best interest of the consumer, not ourselves
  • We have growth mindsets, not fixed ones
  • We believe that success lies in execution, not credentials
  • We act like owners, not just employees
  • We work to find answers on our own, not wait for them to be given to us 
  • We optimize for mission, not ego

Our mission speaks for itself—we continue to outpace the industry at every turn. We’ve joined forces in partnership with Ally Bank, and our backers have helped build some of the most transformative tech and finance companies in history. Kleiner Perkins, Goldman Sachs, American Express, Citigroup, Activant Capital, Ally Bank, and others have invested in our vision for what homeownership can be.

Better Benefits & Compensation

Our total rewards package consists of base salary, equity, benefits, and opportunity for yearly cash bonus. Some of our benefits include:

  • Comprehensive healthcare, retirement, and voluntary benefits. Think medical, dental, vision, savings accounts, 401k, and more.
  • Personalized care and tools for realizing your mental health and wellness goals
  • Robust wellbeing offerings that allow you  unlimited access to virtual fitness, meditation, yoga, cooking classes, homeschooling preparedness, physical therapy, and more.
  • Unlimited time off (with manager approval)
  • 12 weeks of paid parental leave after 90 days of employment, and 20 weeks after 24 months of service.
  • Inclusive fertility benefits for you or your eligible dependents, regardless of participation in a Better medical plan.

Better is an equal opportunity employer. We do not discriminate on the basis of race, color, religion or religious creed, sexual orientation, gender, gender identity, marital status, family or parental status, disability, military or veteran status, or any other basis protected by law. If you require further accommodations or have questions regarding accessibility of our roles, please reach out to [email protected]. All employment decisions at Better are based on a person’s merit, business needs, and role requirements.

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Location

Located in the heart of the financial district in NYC in the World Trade Center

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