Enterprise Systems Engineer

| Greater NYC Area
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Angi® is the home for everything home. From repairs and renovations to products and financing, Angi is transforming every touch point in home services. With over 25 years of experience and a network of nearly 250,000 pros, we have helped more than 150 million people with their home needs. Our products and technology help our customers love where they live while helping small businesses grow and thrive. We believe the home is the most important place on earth and we are at the beginning of our ambitious journey to redefine how people care for their homes - join us!  

About the role:

The Enterprise System Administrator is responsible for the development, integration, and sustained support of the HRIS and ITSM systems. They will work as a Systems Engineer, serving as a technical point of contact, ensuring proper configuration, and providing excellent customer service to end users of the system. They will provide creative solutions to resolve business problems via customer requirements or projects based on system capability, process gaps, and cultural challenges.  


What you’ll do:

This person will provide on-going technical assistance, handling incident and service request tickets on a priority basis. Software configuration and customization including, but not limited to: workflow administration, system role maintenance, occasional data imports, and third-party software integrations. This includes working with process owners to develop workflows, implement the workflows, and administer various tools. 

Technical aspects of the Enterprise Systems Engineer role include, but are not limited to: 

  • Maintain optimal function of systems, which may include installation, customization, development, maintenance, and upgrade to applications, systems, and modules 
  • Identify opportunities to simplify, streamline, automate, and improve efficiency and effectiveness of processes while recommending solutions that detail pros, cons, and risks 
  • Define, design, configure and implement solutions and bug fixes
  • Build custom dashboards, reports, portals and service catalogs
  • Work with process owners within HR, Benefits, Payroll, Finance, and Information Technology teams to review audit results; guaranteeing data flow and files are accurate 
  • Act as a technical liaison between the HR teams and the IT teams to utilize the systems in a more efficient manner, recommending strategies to automate various business processes 
  • Develop and maintain process documentation such as knowledge articles, workflow diagrams, roles/responsibilities, approval processes etc. 
  • Provide technical support, training and mentoring to other users of the platform 
  • Manage and create additional user and role administration per security guidelines 
  • Integrate platform with other systems while monitoring and maintaining integrations after implementation 
  • Submit Incident and Change Requests (e.g., submit bug/fix Incidents; submit upgrade requests) via a formal change process
  • Answer "how to" technical and application configuration questions of other members of the technical team and process owners 
  • Assist in troubleshooting and resolving patch / release management issues and other defects when they arise 
  • Other duties as assigned

Who you are:

  • Solid experience in requirements gathering, including creating and maintaining process documentation 
  • Excellent communication skills (both written and verbal) including to non-technical audiences
  • Strong presentation and facilitation skills
  • Demonstrated ability to consult (providing options with pros, cons and risks) while providing input to solving business process and/or technical problems 
  • Strong interpersonal skills, customer centric attitude, ability to deal with cultural diversity 
  • Proven team player and team builder 
  • Strong attention to detail and time management skills 
  • Must be able to work in a fast-paced production environment 
  • Must be able to handle multiple tasks and projects with various and changing levels of priority 
  • Must be open to other’s ideas, strategies, etc., as part of a decision-making team 
  • Ability to use discretion, maintain confidentiality, and exercise sound judgment 
  • Experience with ITSM/ITAM processes: Incident, Problem, Change, Release Management, Service Level Management, and Service Catalog
  • Experience with the full software development or application implementation life cycle: Analysis, Design Implementation, Testing, Training, and Support
  • General knowledge on IT concepts regarding IT service management, security, infrastructure, applications, SAP and project management
  • Experience with scripting languages like PowerShell, Go, Ruby, etc.
  • Experience with RESTful API technologies such as Swagger/OpenAPI
Compensation & Benefits:
  • Target base salary: $60,000 - $120,000, commensurate with experience and performance. Compensation may vary based on factors such as cost of living. 
  • This position will be eligible for a competitive year end performance bonus & equity package. 
  • Full medical, dental, vision package to fit your needs 
  • Flexible vacation policy; work hard and take time when you need it 
  • Pet discount plans & retirement plan with company match (401K) 
  • The rare opportunity to work with sharp, motivated teammates solving some of the most unique challenges and changing the world 
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
 
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Technology we use

  • Engineering
  • Product
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • SqlLanguages
    • SwiftLanguages
    • MySQLDatabases
    • OracleDatabases
    • NoSQLDatabases
    • AsanaManagement

Location

Amidst the hustle and bustle of the big city our New York HQ office is tucked between the Hudson River and iconic landmarks frequented by both residents and tourists. Aside from spectacular skyline views, the office features kombucha on tap, coffee stations, and a free gym.

An Insider's view of Angi

What’s the vibe like in the office?

This sales floor creates a fast-paced, energetic, and fun environment which motivates every single rep in the office to do better. The HomeAdvisor culture embodies a team environment where everyone supports and pushes each other to be strong salespeople.

Rachel

Sales Consultant

What are some things you learned at the company?

Since working at HomeAdvisor I have gained more self confidence. I've found myself stepping up as a leader and a role model on the sales floor, something that I wouldn’t have predicted if you had asked me about it two years ago. Now, I am comfortable with stepping up, taking control of a situation and taking initiative in the company's growth.

Geena

Senior Sales Consultant

What makes someone successful on your team?

An incredible work ethic, an unflinching positive mental attitude, and an absolute sense of mission. HomeAdvisor provides all the tools to be successful, its a matter of taking advantage of what the company is offering and utilizing it to the fullest.

Will

Senior Sales Consultant

What are Angi Perks + Benefits

Angi Benefits Overview

Angi strives to make all employees feel valued through a variety of programs, perks, and benefits. We're proud to offer competitive salaries, unlimited earning potential for our sales consultants and an environment that provides opportunities for professional development. We also extend comprehensive healthcare offerings, 401K, generous PTO, pet insurance, and more!

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Intracompany committees
Angi has a culture and events committee dedicated to leading our newly formed ERG's (Employee Resource Groups) and planning for DEI initiatives, team events, holiday festivities and more!
Open door policy
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Our recruitment teams are dedicated to putting into action unconscious bias training to ensure our teams are built out with top, diverse talent
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Restricted work hours
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Game Room
Stocked Kitchen
Happy Hours
Parking
Professional Development Benefits
Tuition Reimbursement
Diversity Program
Cross functional training encouraged
Promote from within
Continuing Education stipend
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